We continuously monitor the status of our platform as well as external services we are using. If there
are any interruptions in service, a note will be posted here.
For more information or any questions, please contact our Customer Service
Update -
We previously announced a March 1, 2026 deadline to discontinue support for Transport Layer Security (TLS) 1.2 across all messaging-related services. We’d like to clarify that this deadline no longer applies.
While there is no longer a fixed timeline for the transition to TLS 1.3, we strongly encourage you to update your integrations to support TLS 1.3 as soon as possible. This applies to all connections to our messaging services and helps ensure secure and reliable communication.
Please be aware that while unencrypted connections or connections using TLS 1.2 are generally supported, traffic to specific destinations may still be blocked or cancelled due to security or compliance requirements.
Why TLS 1.3? TLS 1.3 is a major step forward in both security and performance. It removes outdated cryptographic functions and simplifies the connection process, providing stronger protection for your data and more efficient communication. Moving to TLS 1.3 helps keep your services secure and running smoothly.
What you need to do We recommend reviewing your systems and updating any clients that still use TLS 1.2. Although there is no longer a set deadline, testing and ensuring full compatibility with TLS 1.3 as soon as possible can help prevent potential disruptions, particularly when connecting to destinations that require TLS 1.3.
Scheduled -
At CM.com, we are committed to providing secure and reliable services while adhering to the highest industry standards. As part of this commitment, we will be discontinuing support for Transport Layer Security (TLS) 1.2 on March 1, 2026, for all messaging-related services.
This change will impact all connections to our Business Messaging Gateway API and SMPP servers. After this date, any connection attempts made using TLS 1.2 will no longer be supported. To ensure uninterrupted service, we kindly request that you update your integrations to support TLS 1.3 before the deadline. Why TLS 1.3?
TLS 1.3 represents a significant advancement in security and performance. By removing outdated cryptographic functions and streamlining the connection handshake process, TLS 1.3 offers enhanced protection for your data and improved efficiency. This upgrade is essential to safeguard your communications and maintain the stability of your services.
What You Need to Do We strongly encourage all customers to review their systems and update any clients still using TLS 1.2. Please ensure your integrations are tested and fully compatible with TLS 1.3 well ahead of March 1, 2026, to avoid any disruptions.
Resolved -
This incident has been resolved.
Feb 26, 10:00 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 26, 09:28 CET
Identified -
The issue has been identified and a fix is being implemented.
Feb 26, 09:14 CET
Investigating -
Some users may experience difficulties signing into their account and/or receiving emails from CM.com This issue is currently being investigated.
Feb 26, 08:14 CET
Resolved -
We encountered issues with email delivery starting on February 26, 2026, at 00:17 CET. During this period, all email campaigns were unable to be delivered during the send-out process.
Root Cause: The issue was caused by a lost connection to the backend system responsible for email delivery due to faulty breakout cables.
Current Status: As of 10:45 CET on February 26, 2026, email delivery has resumed, and emails are being successfully sent. We are actively monitoring the email routing service to ensure the issue is fully resolved.
Feb 26, 00:00 CET
Completed -
The scheduled maintenance has been completed.
Feb 25, 02:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 22:00 CET
Scheduled -
We wish to inform you that CM.com/IPP Payments will conduct planned network maintenance as part of our ongoing infrastructure security and optimization efforts.
Maintenance Window: 🗓 Date: Tuesday, 24 February 2026 ⏰ Time: 22:00 PM - 02:00 AM CET (Central European Time)
This essential maintenance is expected to be completed within four hours. We anticipate no disruption to transaction processing.
Our technical team will monitor systems throughout the maintenance period to ensure swift resolution.
Feb 12, 11:31 CET
Resolved -
This incident has been resolved.
Feb 21, 17:52 CET
Monitoring -
We experienced a small technical problem on our payment gateway which resulted in downtime when using pin terminals between 15:20 and 15:30. This issue has since been resolved and we are now monitoring the traffic.
Feb 21, 15:52 CET
Resolved -
This incident has been resolved.
Feb 16, 09:57 CET
Investigating -
Dutch operator KPN and Telfort is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Feb 16, 08:54 CET