Quitlo

Quitlo is the first Churn Intelligence Platform engineered specifically for B2B SaaS companies. It directly addresses the critical revenue leak caused by ineffective customer feedback. Traditional methods like exit surveys and static cancel forms are fundamentally broken, delivering abysmal response rates as low as 8% and providing zero-context, one-word answers like "pricing." This leaves product, customer success, and growth teams guessing in the dark, unable to formulate an effective retention strategy. Quitlo replaces these outdated tools with adaptive, empathetic AI conversations conducted via both voice and text. The platform automatically detects key churn signals—such as a subscription cancellation, a low NPS/CSAT score, a failed payment, or post-onboarding silence—and initiates a genuine, two-minute dialogue. Its AI intelligently probes with follow-up questions to uncover the complete, nuanced story behind the signal. Within minutes, teams receive a structured, actionable summary in tools like Slack or Jira, detailing the exact churn reason, customer sentiment, competitor mentions, and clear save opportunities with a suggested next step. For SaaS teams tired of losing customers they don't understand, Quitlo transforms a single, vague data point into a concrete retention playbook, directly helping to save revenue and learn what truly drives customer decisions.

Adaptive AI Voice & Text Conversations

Quitlo's core feature is its AI-driven conversation engine that engages customers through natural voice or text dialogues, not static forms. Unlike a dropdown menu that yields "pricing," the AI conducts a genuine two-minute conversation, asking intelligent, context-aware follow-up questions. This method captures the full narrative, such as "pricing because my boss mandated a switch to a competitor's enterprise plan," providing depth and actionable context that surveys cannot match.

Automated Signal Detection & Triggering

The platform continuously monitors your customer data stack to automatically detect critical churn signals without manual intervention. It triggers an AI conversation when a customer initiates cancellation, submits a low satisfaction score, experiences a payment failure, goes silent after a key milestone, or reaches a win-back window. This ensures no valuable feedback moment is missed, turning reactive churn management into a proactive intelligence operation.

Structured, Actionable Intelligence Delivery

Within minutes of a conversation concluding, Quitlo synthesizes the dialogue into a structured summary delivered directly to tools like Slack, Microsoft Teams, or Jira. This summary clearly highlights the primary churn reason, analyzes customer sentiment, identifies any competitor mentions, and assesses the save opportunity with a high/medium/low rating. It concludes with a concrete, suggested next action, enabling teams to act immediately on precise intelligence.

Five Integrated Conversation Entry Points

Quitlo deploys its consistent AI conversation engine across five critical customer lifecycle moments: Cancel Flows, Surveys (NPS/CSAT), Payment Recovery, Post-Onboarding Check-Ins, and Win-Back campaigns. This unified approach means every conversation, regardless of its trigger, produces the same high-quality, structured intelligence, making Quitlo a comprehensive layer for churn understanding across the entire customer journey.

Diagnosing Real Cancellation Reasons

When a customer clicks "cancel," traditional flows offer limited dropdown reasons. Quitlo intervenes with an optional AI conversation, uncovering the true, often salvageable reason behind the cancellation. For example, it can reveal that a customer is leaving due to an org-wide competitor mandate, not product dissatisfaction, and would stay with a team-level pricing plan—intelligence that directly informs a save offer and product strategy.

Investigating Low Satisfaction Scores

A low NPS or CSAT score is a signal, not an insight. Quitlo automatically engages detractors or passive respondents with a follow-up conversation to understand the "why" behind the score. This transforms a vague metric into a clear narrative about feature gaps, onboarding issues, or support frustrations, providing product and CS teams with direct feedback for improvement.

Recovering Failed Payments

Payment failures are a major source of involuntary churn. Quitlo triggers an AI conversation with the cardholder to understand if the failure is due to a simple oversight, a budget freeze, or a decision to leave. This direct, empathetic outreach recovers revenue that would otherwise be lost to automated dunning emails and provides insight into financial churn drivers.

Re-engaging Silent or Churned Accounts

For customers who go quiet after onboarding or who churned months ago, Quitlo's win-back and check-in modules initiate proactive conversations. This helps identify adoption blockers early or understand if a former customer's situation has changed, creating opportunities to re-activate accounts and gather long-term competitive and product market fit intelligence.

How is Quitlo different from traditional exit surveys?

Traditional exit surveys are static forms with low response rates (often below 8%) that generate one-word, unactionable answers. Quitlo replaces these with adaptive AI conversations that probe for the full story, achieving significantly higher engagement. It delivers not just a "what" (e.g., pricing) but the "why" (e.g., "because my boss switched the org"), complete with sentiment and save opportunities directly to your team's workflow.

What happens to the data from the AI conversations?

All conversation data is processed and presented as a structured, anonymized summary to your team. The raw audio/text is used solely to generate this actionable intelligence and to improve the AI's conversation quality. Quitlo is built with enterprise-grade security and compliance standards, ensuring all customer data is handled securely and in accordance with privacy regulations.

Can we use Quitlo if we're currently using Delighted?

Yes. With Delighted shutting down on June 30, 2026, Quitlo is a direct and superior replacement. It offers everything Delighted did for survey collection and reporting, plus the added, critical layer of AI-driven voice follow-up conversations to understand the context behind low scores. Quitlo is offering a free 3-month migration plan for Delighted customers.

How do we integrate Quitlo into our existing stack?

Quitlo offers seamless integrations with core SaaS platforms. It connects to your payment provider (like Stripe) to detect failures, your subscription platform (like Chargebee) to see cancellations, and your communication tools (like Slack) to deliver intelligence. It also works alongside survey tools and CRMs, acting as the intelligent feedback layer that unifies signals from across your tech stack.