Support

Welcome to Skinport Support

We’re here to help.

Check out answers to some common questions:

General

How does the new trade protection affect skin trading?

What does the remaining time and the "Tradable" label on items mean?

How old do I have to be to use Skinport?

Can I trade items?

How do I change the currency on the website?

Buying

What should I do if my payment was declined?

Can I purchase items with my Skinport balance?

Where can I find my purchased items?

I accidentally bought the wrong item

I would like to use a payment method that is not shown in the checkout window, is this possible?

Can I buy items and send them directly to a friend’s Steam account?

Payments

How do I pay by PayPal?

How do I pay by Visa?

How do I pay by Mastercard?

How do I pay by Apple Pay?

How do I pay by Alipay?

Selling

What is the sales fee?

How can I cancel my sale?

Can I change the price of items that I already listed for sale?

Where can I find my active sales?

Why are not all items from my Steam inventory displayed?

Should I use the suggested price?

I cannot find the "Instant sell" option

I did not receive any credit to my balance

Why do I have to verify myself?

My country is not available for selling, what can I do?

My item is showing up as “Being purchased”, what does this mean?

Payout

Are there any payout limits?

Are there any payout fees involved?

How long does a payout take?

Can I withdraw my Skinport balance?

Can I receive my balance via another payout method?

Account

I would like to use a different Steam account on Skinport, how can I do this?

Can I remove a linked Steam account?

I need to add more than 2 Steam accounts to my Skinport account

Why is my account restricted?

Device confirmation troubleshooting

Miscellaneous

Captcha: I'm not a robot

I found a bug or a security vulnerability

Ranking information

I have found potentially illegal content

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