Privacy Policy

Information We Collect

We collect information you provide directly when you create an account, purchase a subscription, submit a support request, or subscribe to our newsletter. This includes your name, email address, and payment information.

We also collect information automatically when you visit our website, including:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, referring URLs, and time spent on pages
• Interactions with our products (e.g., plugin activation data)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services
• Process transactions and send related information (receipts, confirmations, invoices)
• Respond to your support requests and comments
• Send you technical notices, updates, security alerts, and administrative messages
• Communicate about promotions, new products, and other news (with your consent)
• Monitor and analyze usage trends to improve user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity

Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you interact with our website. The types of cookies we use include:

Essential Cookies

Required for the website to function properly. These handle authentication, security, and basic functionality. They cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website by collecting anonymous usage data. We use Google Analytics with IP anonymization enabled.

Functional Cookies

Remember your preferences and settings to provide a more personalized experience.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Most browsers allow you to refuse or delete cookies. Consult your browser's help documentation for instructions.

Data Sharing

We do not sell your personal information. We share data only in the following limited circumstances:

• Payment processors: We use Stripe and PayPal to process payments. These providers have their own privacy policies governing how they handle your payment information.
• Email services: We use third-party services to send transactional and marketing emails.
• Analytics: We use Google Analytics to understand website usage patterns (with IP anonymization).
• Legal requirements: We may disclose information if required by law, subpoena, or legal process.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

Support conversation history is retained for up to 3 years to help us provide better assistance for returning users.

Your Rights & Data Deletion

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Delete your personal data ("right to be forgotten")
• Export your data in a portable format
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Account & Data Deletion

You can request complete deletion of your account and associated data at any time by emailing [email protected]. Upon receiving your request, we will:

1. Confirm your identity
2. Delete your account, order history, and support conversations
3. Remove your data from our backups within 90 days
4. Notify you when the deletion is complete

CCPA Compliance

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact us at [email protected].

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

Security & Breach Notification

We implement appropriate technical and organizational measures to protect your personal data, including encrypted connections (TLS/SSL), secure password hashing, and regular security reviews.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users within 72 hours and report the breach to relevant supervisory authorities as required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. For significant changes, we may also send you an email notification.

Contact

If you have questions about this Privacy Policy or our data practices, contact us at [email protected].

See also our Terms & Conditions and Accessibility Statement.