Dashboard

• An error occurred while running mapSelect: Cannot read property getReport of null
• Analytics gathering data
• An error occurred while running ‘mapSelect’: Cannot read properties of null (reading: ‘isAuthenticated’)
• Cannot read properties of null (reading ‘clearPermissionScopeError’)
• Data error in Search Console: User does not have sufficient permissions for this Search Console property
• Error: Your Google account does not have sufficient permissions for this Analytics account
• Error: Looks like your site is not allowed access to Google account data and can’t display stats in the dashboard
• Error: Not found or permission denied
• Insufficient permissions in AdSense: Your Google account does not have sufficient permissions to access AdSense data, so you won’t be able to see stats from it on the Site Kit dashboard.
• Insufficient permissions in Analytics: Your Google account does not have sufficient permissions to access Analytics data, so you won’t be able to see stats from it on the Site Kit dashboard
• Insufficient permissions in Search Console
• invalid ‘client_id’ or ‘client_secret’
• It looks like the URL is not part of this site, therefore there is no data to display
• Max_user_connections
• Permissions Error: Setup was interrupted because you did not grant the necessary permissions.
• Search Console gathering data
• You are currently offline
• Your Google account does not have sufficient permissions to access AdSense data

An error occurred while running mapSelect: Cannot read property getReport of null

This error is typically related to a Google Analytics conflict. For more details, please see the related Analytics Troubleshooting guide.

Analytics gathering data

This notice is related to Google Analytics. For more details, please see the related Anaytics Troubleshooting guide.

An error occurred while running ‘mapSelect’: Cannot read properties of null (reading: ‘isAuthenticated’)

This error can appear on the Site Kit dashboard due to plugin conflicts or particular Content-Security-Policy (CSP) rules.

You will encounter this error if the following CSP directive has been set up for your site:

script-src 'self' 'unsafe-inline'

This directive will need to be removed to resolve this error. If using the Apache web server, CSP rules may be configured in your site’s `.htaccess file` and need to be changed there. For help reviewing and updating these rules, contact your hosting provider.

If your site is not setting this CSP directive, this error could also be caused by a third-party plugin. For help troubleshooting your plugins in this scenario, please follow our Using Troubleshooting Mode guide.

Cannot read properties of null (reading ‘clearPermissionScopeError’)

This error can appear on the Site Kit dashboard due to plugin conflicts or particular Content-Security-Policy (CSP) rules.

You will encounter this error if the following CSP directive has been set up for your site:

script-src 'self' 'unsafe-inline'

This directive will need to be removed to resolve this error. If using the Apache web server, CSP rules may be configured in your site’s `.htaccess file` and need to be changed there. For help reviewing and updating these rules, contact your hosting provider.

If your site is not setting this CSP directive, this error could also be caused by a third-party plugin. For help troubleshooting your plugins in this scenario, please follow our Using Troubleshooting Mode guide.

Data error in Search Console: User does not have sufficient permissions for this Search Console Property

This is a Search Console related error message. For more details, please see the related guide on the Search Console page.

Error: Your Google account does not have sufficient permissions for this Analytics account

This notice is related to Google Analytics. For more details, please see the related Google Anaytics Troubleshooting guide.

Error: Looks like your site is not allowed access to Google account data and can’t display stats in the dashboard

In order for Site Kit to retrieve the relevant data required from your Google services and display it within the plugin dashboard, the plugin requires permissions that are granted during setup. 

This error can appear if those Site Kit permissions have been revoked for your site. The error can also appear if more than one WordPress administrator has set up the plugin and one administrator has revoked the permissions. If one administrator disconnects the associated Google account from Site Kit, other user(s) may encounter this notice. 

You may also see a  Missing_delegation_consent error message with the data error displayed above. 

To resolve this error, click on the Redo the plugin setup button to go through the setup process again and re-grant the necessary permissions.

Error: Not found or permission denied.

In Site Kit, the Google account that was used to set up the Tag Manager module determines which accounts and properties are available for tag placement and Site Kit dashboard data. The “Error: Not found or permission denied” error appears in Settings > Connected Services > Tag Manager when a user does not have access to these associated Tag Manager account and properties. It can also appear if the Site Kit-connected Google Tag Manager account was deleted.

To resolve this, reach out to the owner of the connected container and ask them to grant you access to the connected Tag Manager container. 

If no other administrator has previously connected the Tag Manager module within Site Kit but you are seeing this error, check your Google Tag Manager trash can for any deleted accounts. If you can determine that an account exists within the trash can that was previously connected via Site Kit, you can restore it to resolve the Site Kit error.

Alternatively, you can change th

Insufficient permissions in AdSense: Your Google account does not have sufficient permissions to access AdSense data, so you won’t be able to see stats from it on the Site Kit dashboard.

This notice refers to an AdSense permissions issue. For more details, please see the related guide on the AdSense page.

Insufficient permissions in Analytics: Your Google account does not have sufficient permissions to access Analytics data, so you won’t be able to see stats from it on the Site Kit dashboard

This notice refers to an Analytics permissions issue. For more details, please see the related guide on the Analytics page.

Insufficient permissions in Search Console

This error message can appear in two different circumstances:

• Your Search Console access was removed: Depending on the method you used to verify ownership of the Search Console property, you may no longer have access to the connected property. This can occur if another property owner removes your access or if the property itself was removed directly from Search Console.
  
  To resolve this, you can click on the Request access button to verify ownership manually, or reach out to another owner of the connected property, if known, to request that they grant your Google account access. Alternatively, you can disconnect your Google account from Site Kit and connect once more. 

• The Google account associated with Site Kit was changed: If you set up Site Kit with one Google account and then connect any additional services with a different Google account, Site Kit will switch its associated account to the most recently used Google account by default. This newly connected Google account may not have access to the connected Search Console property, which results in this error.
  
  To resolve this, you can click on the Request access button to verify ownership manually, or reach out to another owner of the connected property, if known, to request  that they grant your Google account access. Alternatively, you can disconnect your Google account from Site Kit and connect once more, this time using the Google account that you’ve used to connect the most recently connected module.

invalid ‘client_id’ or ‘client_secret’

This error can appear if the technical credentials (unrelated to your Google account credentials) that are used to recognize your site on the Site Kit service have become invalid. You may see this error in the Site Kit dashboard in the Search Console, Analytics, or AdSense widgets. 

With this error, you may also receive a message prompting you to redo the plugin setup. After doing so, you should no longer encounter this error. 

If you don’t see a prompt to redo the plugin setup, you can instead reset Site Kit. After resetting, you can attempt to set up Site Kit again. If you are still experiencing this issue after redoing setup and/or resetting, please create a post on our support forum for assistance.

It looks like the URL is not part of this site, therefore there is no data to display

This message can appear when trying to view Detailed Page Stats within Site Kit for a URL that does not follow the WordPress-specific URL structure. Such URLs can include ones that are:

• Generated by a multi-language plugin like TranslatePress. These URLs often include a query parameter specific to the page’s language, i.e. www.example.com/de/my-page.
• From plugins that use query vars for routing without registering them in WordPress
• Modified by a plugin that alters homepage behavior, such as Thrive Architect

Because of the unique path and parameters of these URLs, Site Kit is not able to identify them appropriately as WordPress URLs and therefore cannot display Detailed Page Stats (which includes data from Search Console, Analytics, and PageSpeed Insights) within the Site Kit dashboard. However, this data could still be available to view for these URLs in your Google account dashboards for Analytics and Search Console.

Max_user_connections

This is a general WordPress error that can display within the Site Kit widgets on your WordPress dashboard or the admin bar if the database connection limit for that site is exceeded. Many plugins require connections being made to the WordPress database, which can contribute to this error. If you have a low limit set or use a higher than average amount of plugins that make these connections then this can lead to the limit being reached.

This error message can vary slightly depending on why it is occurring, but will generally look something like this:

User <database user> already has more than 'max_user_connections' active connections

This error may be caused by your hosting provider’s defined maximum concurrent users, which may need to be increased. Contact your hosting provider for assistance. If you are using a VPS, you may be able to configure or change this yourself.

Permissions Error: Setup was interrupted because you did not grant the necessary permissions.

This notice appears if you don’t grant Site Kit the necessary permissions requested when setting up the plugin or when connecting an additional module. To resolve this, click on the Redo the plugin setup or the Grant Permissions button. This will guide you through the permissions screen once more. When requested, follow the steps to proceed by clicking Continue to allow Site Kit access to obtain permissions to connect with your Google account.

If you continue to encounter the above error after granting permissions, please create a post on our support forum for assistance.

Search Console gathering data

If you only recently connected Site Kit, this message can display for up to approximately 48 hours while data populates from Search Console to your Site Kit dashboard. 

If this message continues to display after several days, there may be an issue with your site that requires troubleshooting. Get in touch with us via our support forum for assistance.

You are currently offline

This error can appear if you’re experiencing temporary internet or network-related issues. If you see this message, check that you are connected to the internet. Once a network connection has been established, the message will no longer display and you will be able to continue using Site Kit.

If you continue to see this message, contact your network provider for further assistance.