Domain

How to edit DNS

DNS is in many ways the internet’s telephone directory. Through DNS, domain names are linked to IP addresses. It is therefore important that the domain points to the correct IP addresses you use in your system. When you update/change services you may be asked to change or create “records” or “pointers”, these are DNS changes.

How to transfer your domain to us

Would you like to use us as the registrar for your domain? This allows us to assist you with necessary DNS changes. You can choose to transfer the domain only or use us as both your registrar and hosting provider.

How to cancel a domain

Cancellation of both domains and services must be done through My Account. Click the button below to access a user guide on how to do this.

Email

How to configure email

When you set up your email account on a phone, tablet or PC, in Outlook, Apple Mail or another type of software, add info to the configuration. We recommend that the account be set up as IMAP.

How to create e-mail accounts

If you have web hosting with us, you can manage your email accounts through My Account. Here, you can create new email accounts and remove existing ones.

How to log in to webmail

To log in to webmail, visit the following link: https://your-domain-name/webmail. Remember to replace your-domain-name with your actual domain name. Alternatively, you can visit the email setup page by clicking the button below. You’ll receive a link to webmail if you enter your email address.

FTP

How to create FTP accounts

FTP is used to easily upload and download files to your web hosting. With web hosting from us, you can manage the FTP accounts associated with your hosting through My Account. To view a user guide on how to create an FTP account for your hosting, click the button below.

How to delete FTP accounts

FTP is used to easily upload and download files to your web hosting. With web hosting from us, you can manage the FTP accounts associated with your hosting through My Account. To view a user guide on how to remove an FTP account from your hosting, click the button below.

How to change password on FTP accounts

FTP is used to easily upload and download files to your web hosting. With web hosting from us, you can manage the FTP accounts associated with your hosting through My Account. To view a user guide on how to change the password for an existing FTP account, click the button below.

Customer services

How to log in to My Account if you’ve forgotten your password

When you try to log in to My Account, there is a ‘Forgot Password?’ button. Here, you can request a password reset via email. If you need a more detailed guide, click the button below.

How to upgrade/downgrade web hosting plan

Are you running out of storage, or have more storage than you need for your web hosting? It might be wise to consider upgrading or downgrading your hosting plan. To view an overview of our hosting packages, click HERE. To see a user guide on how to upgrade or downgrade your hosting, click the button below.

How to add users

Have you hired a new employee who will be responsible for your services? You should create a user account for this person. When a user is created, it will appear in your customer record with us as a contact person. To view a user guide on how to create a new user, click the button below.

Did you not find what you were looking for? Contact us via email: [email protected] or by phone: +47 920 34 702