Have questions about our services, billing, or installation process? You’re in the right place. Below, you’ll find answers to the most common questions our customers ask about ShastaBeam — from setup and payment options to policies and support.
We provide, install, and service high-speed internet connections throughout the Northstate and beyond.
We’re headquartered in Redding, CA, and our network covers large areas of Shasta and Tehama counties. While our in-house service is limited to tower range, we also offer third-party options — including Beacon Wireless Internet and ShastaBeam Unlimited Satellite Internet — to reach customers virtually anywhere.
ShastaBeam was established in 2004 through the merger of two communications companies that combined internet service expertise with strategically located tower sites. The company emerged in response to limited broadband availability in rural areas as DSL technology began replacing dial-up service. Over the following two decades, ShastaBeam expanded its tower network, upgraded its infrastructure, and introduced new services to better serve Northern California. Today, ShastaBeam operates over 30 towers across Shasta and Tehama Counties.
ShastaBeam is a locally owned and operated provider, built specifically for the unique terrain and needs of the Northstate. Unlike large national ISPs, we design, maintain, and service our own network infrastructure, which means faster response times, real local support, and better reliability. Every connection is backed by a team that actually lives in the communities we serve — not a distant call center.
Our Terms of Service can be found here. The link is also provided at the bottom of every page.
Our support team is available 24/7 to help with any service issues. Most problems can be resolved over the phone, but if on-site assistance is needed, your ticket will be forwarded to our technical team for scheduling.
Support: (530) 278-6075 | [email protected]
Our sales team is available Monday–Friday, 9 AM–5 PM, to answer questions and set up new services.
Sales: (530) 605-2204 | [email protected]
The sales team can be reached during normal business hours M-F 9AM-5PM. They can be reached at (530) 605-2204 or [email protected]
Our main office and sales team are available Monday through Friday, 9 AM to 5 PM.
Technical support is available 24/7, including weekends and holidays, to ensure your connection stays up and running.
If your connection goes down, start by rebooting your equipment — unplug your router and radio (or modem) for about 30 seconds, then plug them back in. This simple step resolves most issues.
If the problem persists, contact our 24/7 support team, who can troubleshoot remotely and, if needed, dispatch a technician — usually within 24 hours — to get you back online.
Under normal weather patterns, in our area, service should not be affected. However, in extreme downpour or blizzard weather patterns, service may experience speed or service loss.
To access your account you simply need to click here. Or find the link to Customer Portal in the menu under Customer Tools. If for some reason you have issues logging in, please contact the billing department at [email protected]
The quickest way to get a quote is to call us at (530) 605-2204. You can also email [email protected] or fill out the inquiry form on our website, and a member of our sales team will follow up with you shortly.
In most cases, we can schedule your installation as soon as the next day. If a technician’s schedule allows and conditions are right, we can sometimes provide same-day installation as well.
Each service type includes specific equipment designed to deliver the best performance and reliability for your connection:
Wireless:
This setup includes an outdoor dish antenna mounted on your home or property, and an indoor router that distributes your Wi-Fi signal. The dish communicates with the nearest tower to bring internet service to your location. We provide a managed router for $120, which allows our support team to remotely monitor, update, and troubleshoot your connection. You can use your own router if you prefer, but we will not be able to manage or diagnose it remotely.
Beacon IDU:
The Beacon IDU system uses a single indoor set-top box that functions as both a modem and a router. It connects directly to our network and provides built-in Wi-Fi throughout your home. Because it’s an all-in-one unit, there’s no outdoor equipment or additional router required.
Beacon ODU:
The Beacon ODU setup includes an outdoor antenna unit that connects to an indoor power injector and a Wi-Fi router. The outdoor unit establishes the wireless link to our network, while the router inside your home provides local Wi-Fi access. We supply the same managed router used in our wireless installations for $120, which allows us to monitor and support your connection remotely. Customers who choose to use their own router can do so, but remote management won’t be available.
Satellite:
Our satellite service includes an outdoor satellite dish that communicates with the satellite network, and an indoor all-in-one modem/router that handles both signal reception and Wi-Fi distribution. This setup requires no additional router, but the outdoor dish is an essential part of the system and is included with your installation.
All service equipment is leased, not sold. A $9.99 monthly equipment lease fee is included in your bill and covers maintenance, replacement, and ongoing hardware support.
Every new customer receives a 30-day satisfaction guarantee to ensure the service meets their needs. If the connection doesn’t perform as expected, you can cancel within that period with no early termination fees. After 30 days, standard contract terms and ETFs apply.
ShastaBeam does not enforce data caps or specific data allowances. Customers are expected to use Data Services in accordance with our Acceptable Use Policy and applicable laws. Service speeds are provided on a best-effort basis and may fluctuate due to the nature of wireless technology.
ShastaBeam defines peak hours as the period between 7:30 PM and 11:30 PM PST daily. Off-peak hours include 12:01 AM to 7:29 PM and 11:31 PM to 11:59 PM PST. These definitions apply uniformly across all ShastaBeam Data Services.
After you submit an Inquiry for Service(link to form), a ShastaBeam representative will contact you to schedule a site survey. If we’re already familiar with your location, a survey may not be needed. Once service availability is confirmed, an installer will set up your equipment. In some cases, installation may occur on a separate date from the survey. During installation, our technician will mount and align a wireless antenna at your location to establish your connection.
We accept Cash, Check, ACH*, Debit, and Credit payments.
* Note: ACH payments require a signed authorization form before processing.
We don’t offer ongoing discounts for long-term customers. However, we do provide promo codes during sales events, special promotions, and referral programs. Our pricing is already set as low as possible to give every customer the best value year-round.
Month-to-month customers can cancel or modify their service at any time with no fees or penalties.
Term contract customers may cancel at any time but are subject to an Early Termination Fee (ETF) of $275 or the remaining balance of the contract — whichever is less. ShastaBeam reserves the right to collect this fee using the credit card or deposit check provided at the time of signing.
No — there are no hidden fees. The only standard charges are your monthly service rate and a one-time $99 installation fee.
If a service visit is required due to customer negligence or equipment damage, a $75 truck roll fee may apply to cover repair costs.
In accordance with ShastaBeam’s Acceptable Use Policy, the illegal downloading or distribution of copyrighted materials is prohibited. ShastaBeam does not endorse or condone the use of file-sharing applications, as such activity may adversely affect network performance and the experience of other customers.
Yes. ShastaBeam offers automatic monthly billing on the anniversary date of your service start. Once enabled, your payment will be processed automatically each month for convenience.
No, a contract isn’t required. ShastaBeam offers both options. Customers who choose a contract can save $20 per month with a rate of $74.95/mo, while the month-to-month option is available at $94.95/mo.
Our Wireless High Speed Internet services the Redding, Red Bluff, Palo Cedro, Happy Valley and Cottonwood areas. Service is not available everywhere. Please complete our address pre-qualification to confirm availability in your area.
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