Support - ShadowDragon

Investigations succeed because of the people behind them

At ShadowDragon, support is integral to how we work with our customers and how we measure success. From onboarding through ongoing use, our team works alongside you to ensure you remain confident, capable, and supported as your investigative needs evolve.

A true partnership, not just a license

Working with ShadowDragon means more than gaining access to software. It means partnering with an experienced team invested in responsible, effective investigations and long-term customer success.

Our engagement goes beyond technical support. Where appropriate, our team can help customers with investigative approaches or analytical challenges, drawing on deep practical experience. This guidance is always ethical, lawful, and focused on enabling customers to carry out their work with confidence and independence.

Training and enablement, built in

[3:48 PM]ShadowDragon provides structured training, practical resources, and ongoing enablement to ensure teams continue to gain value as their investigations evolve.

Our training and guidance are delivered by a team of experienced investigators from across the globe, bringing real-world operational insight into every engagement. Through formal training programmes, refreshers, and hands-on guidance, we help investigators build skills that extend beyond the platform, skills that remain relevant as tools, threats, and investigative environments continue to change.

Built on trust and accountability

Support at ShadowDragon reflects our broader commitment to transparency, ethics, and accountability. We care deeply about how our tools are used and about the impact they have in the real world.

That care shows up in how we support our customers: thoughtfully, responsibly, and with respect for the serious work they do.

Need support? We're here.

If you have an issues, questions, need guidance, or want help getting more from the platform, our team is ready to support you.