Whether you have a quick question about safe play, need deeper guidance on choosing a New York online casino, or simply want to share feedback, we’d love to hear from you. Our small team of casino researchers, compliance analysts, and lifelong New York gamers answers every message personally—no canned responses, ever.
| Purpose | Best channel | Typical response time* |
|---|---|---|
| General questions & site feedback | Email: [email protected] | ≤ 24 hours (Mon–Fri) |
| Press & partnership inquiries | Email: [email protected] | 1–2 business days |
| Report a security or responsible-gaming concern | Priority line: [email protected] | ≤ 12 hours |
*All times are Eastern Time (ET). We monitor mailboxes on weekends and holidays, but replies may take a little longer.
Every reply comes from one of our in-house analysts—people who track New York gambling legislation daily, test casinos for fairness, and hold certifications in responsible-gaming awareness. We never outsource support or rely on chatbots for email.
We only need the contact details you choose to share. If you’d prefer to stay anonymous, feel free to use a nickname or burner email. We never sell or trade user data, and your message is deleted from our servers after 90 days unless you ask us to keep it longer.
Absolutely—drop us the name (and any features you’d like examined) and we’ll move it to the top of our audit queue.
Our core focus is New York, but many casinos we track accept players nationwide or internationally. Ask us about your location and we’ll point you to options that meet the same safety standards.
Most emails get a personal response within 24 hours on business days. Complex compliance questions can take up to 48 hours while we verify the latest regulations.
Your questions help us keep our guides accurate, transparent, and player-first. We look forward to chatting with you soon!