Need help?

Paid user: Create A Ticket

Free user: Visit Support Forums

Related Docs

Back To Docs

Sensei Pro: Licenses & Account

Updated on February 14, 2025

Read this First

This documentation is for users who bought Sensei Pro on SenseiLMS.com only.

If you bought Sensei Pro or Sensei extensions from WooCommerce.com or WordPress.com Marketplace, please refer to the instructions at the end of this document.

Accepted Payment Methods

The payment methods you can use to purchase Sensei Pro or Sensei extensions depends on where you purchase them:

SenseiLMS.com

You can purchase Sensei Pro and Sensei Extensions on SenseiLMS.com using a credit or debit card only.

WooCommerce.com

You can purchase Sensei Pro on WooCommerce.com using a credit or debit card, Apple Pay, or Google Pay.

WordPress.com Marketplace

You can purchase Sensei Pro and Sensei Extensions on the WordPress.com Marketplace using a credit or debit card, or PayPal.

Licenses

Licenses are valid for one year from the date of purchase. A valid and active license key is required for updates and support for purchased extensions and plugins. Licenses are purchased as annual subscriptions, but renewal can be cancelled anytime.

Sensei Pro and WordPress Multisite

Sensei Pro can be used on subdirectory and subdomain installations on WordPress Multisite networks. You can read more about Multisite and Sensei.

However, automated updates of new versions of Sensei Pro are not currently supported with Multisite. For this reason, we recommend opting for the Agency plan.

A Sensei Pro license is for one site only, but our Agency license can be used on a Multisite.

Managing Licenses purchased on SenseiLMS.com

Activating Licenses on SenseiLMS.com

If you have purchased Sensei Blocks, please refer to this page on how to connect your Sensei Blocks license key.

After you have purchased Sensei Pro, you will need to set up and activate your license key by manually pairing the license with your site.

First, log in to SenseiLMS.com and you should see your active keys under My Account.

Screenshot of license area.

Download the Sensei Pro ZIP file, and activate it on your website. Go to Plugins > Add New Plugin > Upload Plugin and upload the Sensei Pro zip file.

You should then be prompted to add your license key. Copy the license key from SenseiLMS.com and press Activate.

You can also manage your license from the plugin page. Head to Dashboard > Plugins > All Plugins, and find the Sensei Pro plugin. You can see a Manage License option:

By clicking this, you will land on a page where you can read your license information.

Changing domain/URL and license deactivation/reactivation

There are instances where you need to change the URL to which the license is attached. A typical case is where you need to associate the license to a production site after it’s been tied to a staging site or vice versa.

If you want to activate your Sensei Pro plugin on a different website, you can deactivate the license for the initial site URL and then re-activate it on the new website.

You can deactivate the license from https://senseilms.com/my-account/, under the Licenses section at the bottom of the page. To deactivate, you need to click on the x icon next to the website name on this page.

The license can also be managed from the Plugins page by heading to Dashboard > Plugins > Installed Plugins and finding the Sensei Pro plugin.
By clicking the Manage License option, you will land on the Sensei home page. Here, you can read your license information and a handy button to deactivate it:

Managing Licenses for Sensei Pro (WC Paid Courses) bought from WooCommerce.com

If you purchased a Sensei extension or plugin from WooCommerce.com, you will connect to WooCommerce and will not be given a license key from SenseiLMS.com.

Check out this guide on WooCommerce.com for activating and managing the Sensei Pro (WC Paid Courses) extension.

Please note: WC Paid Courses is a bundle of two separate plugins — Sensei LMS and Sensei Pro (WC Paid Courses). Because Sensei LMS comes pre-bundled, WC Paid Courses does not require Sensei LMS to be installed separately (but it will still work if it is).

Managing License Purchased on WordPress.com Marketplace

If you purchased Sensei Pro from WordPress.com Marketplace, the license will be automatically activated, and you do not need to take any further action. You do not need a separate account at SenseiLMS.com, either.

Software Updates

Updates are included for free for one year. Updates will be delivered automatically from the WordPress dashboard if you have a valid and active license key. Updates for Sensei Pro licenses purchased on SenseiLMS.com can also be downloaded from your account page.

Please refer to this page for updating Sensei plugins purchased at various marketplaces: Updating Sensei LMS.

Support Services

Support for purchased extensions and plugins is given up to one year after purchase. If you wish to get support after one year, you must renew your license key or purchase a new license. Support for the free Sensei LMS is available in the WordPress support forums.

Managing your Subscriptions

Sensei subscriptions purchased on SenseiLMS.com

Updating Billing Information on SenseiLMS.com

If you purchased subscriptions for Sensei plugins on SenseiLMS.com, you can update your payment method by logging into your SenseiLMS.com account, and visiting https://senseilms.com/my-account/payment-methods/.

To update other billing information on existing subscriptions (e.g., billing mailing address), please contact support and request assistance from Happiness Engineers.

Cancelling auto-renewal and manual renewal on SenseiLMS.com

You can cancel the auto-renewal of a subscription by:

  1. Log into your SenseiLMS.com account at https://senseilms.com/my-account
  2. Navigate to the “My Subscription” menu (https://senseilms.com/my-account/subscriptions)
  3. Click on the active subscription you’d like to manage.
  4. Under the “Auto renew” section, turn the toggle off to cancel auto-renewal. This will turn your subscription into a manual renewal.

Note: cancelling auto-renewal means keeping your current Sensei subscription until the end of the subscription period, when it will expire. If you’d like to cancel immediately, please contact the support team. If you’d like to get a refund, please refer to this section.

Managing Manual Renewal

If you have cancelled auto-renewal but did not cancel the subscription, your subscription will remain active under manual renewal.

If you’d like to cancel manual renewal of your subscription:

  1. Log into your SenseiLMS.com account at https://senseilms.com/my-account.
  2. Navigate to the “My Subscription” menu (https://senseilms.com/my-account/subscriptions).
  3. Click on the active subscription you’d like to manage.
  4. Click on the “Cancel” button under the “Actions” section on this page.

Renewing a Sensei subscription manually on SenseiLMS.com

If you’d like to renew a Sensei subscription under manual renewal:

  1. Log into your SenseiLMS.com account at https://senseilms.com/my-account.
  2. Navigate to the “My Subscription” menu (https://senseilms.com/my-account/subscriptions).
  3. Click on the active subscription you’d like to manage
  4. Click on the “Renew now” button under the “Actions” section on this page.

Sensei Pro (WC Paid Courses) Purchased on WooCommerce.com

Managing Billing Information on WooCommerce.com

To update billing information for Sensei Pro (WC Paid Courses) purchased on WooCommerce.com Marketplace, please log into your WooCommerce account and update billing and tax information here: https://woocommerce.com/my-account/

Payment methods can be updated at https://woocommerce.com/my-account/payment-methods/.

Getting Priority Support for WC Paid Courses

You can get priority support for Sensei Pro (WC Paid Courses) by logging into your WooCommerce Account and submitting a ticket from there: https://woocommerce.com/my-account/create-a-ticket/

For more questions, check out our FAQ page.

Sensei Pro bought from WordPress.com Marketplace

Managing Billing information

If you purchased Sensei subscriptions on WordPress.com Marketplace, your subscription details, including invoices, billing details, and tax information, can all be managed by logging into your WordPress.com account.

Please follow the instructions from WordPress.com support documentation:

Getting Priority Support for Sensei Subscriptions purchased on WordPress.com Marketplace

To get priority support, please get in touch with us via the Contact form: 
 
https://senseilms.com/contact/
 
And let us know that you have Sensei Pro via Dotcom Marketplace.

Refunds

We want to ensure that you are 100% happy with your purchase.

  • If you have technical or sales queries, do not hesitate to contact us.
  • If after you attempted to resolve issues with our team, you still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Our policy offers a full refund within 14 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

Note: We submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 10 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.

Please see below for refund options based on where you purchased your Sensei subscription.

Refunds for Sensei subscriptions purchased on SenseiLMS.com

If you purchased Sensei subscriptions (e.g., Sensei Interactive Blocks, Sensei Agency, Sensei Pro) from here (Senseilms.com), please submit a ticket from https://senseilms.com/my-account/support/ asking for a refund within 14-day of purchase. Make sure to use the same email address you used to purchase Sensei subscription(s).

WC Paid Courses (Sensei Pro) Purchased on WooCommerce.com

Please follow this guide to request a refund on WooCommerce.com marketplace.

Sensei Pro purchased on WordPress.com Marketplace

Please follow this guide to cancel and receive refund from WordPress.com marketplace.

Can I upgrade my Sensei LMS subscription?

If you have purchased a Sensei subscription and wish to upgrade to higher-priced subscription (e.g. Sensei Interactive Blocks to Sensei Pro, or Sensei Pro to Sensei Agency), please contact support so we can provide you with a coupon for the upgrade. Alternatively, if you are still within the refund period, you can cancel your Sensei subscription and receive a full refund (see above).

Account Deletion

If you’d like to delete your account and erase all associated data, please contact us.