Profile Section #
How do I change/reset/update my password?
You can update your password by following the steps here:
https://sched.com/guide/your-sched-profile/#7-toc-title
If you’re unable to log in to your profile to change your password, please contact our support team at [email protected], and we’ll be happy to assist you.
Delete account/profile
You can delete your profile from within your account. Learn more here:
https://sched.com/guide/your-sched-profile/
If you’re still having trouble deleting your profile, please contact [email protected], and our team will assist you.
Can’t sign in
First, please confirm that you’re using the same email address you used to register for the event. If you’re still having trouble, feel free to contact our support team at [email protected].
Email Questions #
When do schedule reminder emails go out?
The daily schedule email is sent automatically each morning of your event (around 2 a.m. local time). Please make sure your time zone is set correctly in your account settings.
How do I delete/edit/alter an email that I have sent?
Once an email has been queued to send, it cannot be edited or recalled.
We’ve received this request from other event planners as well and are keeping it in mind for future updates, though we don’t currently have a timeline to share.
If you contact our support team at [email protected] with details such as the scheduled send time, email subject, and/or recipient, they can provide you with a copy of the email content after it has been sent. You can also check your logs under the Communication tab.
Can I disable the daily schedule email reminder?
You can disable daily schedule email reminders here in the communication tab under messages.While we believe these emails are a valuable reminder for attendees, you can also add a custom message to the top of them. Some planners use this space for important reminders, lost & found information, or a positive welcome message.
Learn more here:
http://sched.co/RHKr
You may also find this video tutorial helpful:
https://sched.com/guide/messaging-your-event-participants
Can I edit/stop a scheduled/queued email?
It is not possible to stop or recall a message once it has been queued to send.
How can I see a sent email?
You can view manually sent emails under the Communication tab in the Logs section of your admin panel.
Tickets and Registration #
Can attendees buy tickets using Sched?
Yes. You can use our built-in registration feature to allow attendees to purchase tickets in Sched.
With this feature, you can enable the attendee registration form, create multiple ticket types, and collect registration fees via Stripe.
Learn more here:
https://sched.com/guide/event-registration-sched/
Can I sell tickets in Sched?
Yes. You can use our built-in registration feature to allow attendees to purchase tickets in Sched.
With this feature, you can enable the attendee registration form, create multiple ticket types, and collect registration fees via Stripe.
Learn more here:
https://sched.com/guide/event-registration-sched/
Session Content #
Can I add more than one type and subtype to a session?
While the spreadsheet may allow you to list more than one, doing so can cause display or filtering issues in Sched.
To ensure everything works smoothly, please enter only one type and one subtype per session row.
How do I edit my profile?
Once you’re logged in to your Sched account, you can follow this guide:
http://sched.co/11cuK
How do I edit sessions?
The fastest and easiest way to edit sessions is to download, edit, and re-import a spreadsheet into your event’s control panel.
You can review our guide here:
https://sched.com/guide/add-sessions#manyatonce
Can you chat in Sched? Does Sched have chat?
Yes. Learn more about using chat in Sched here:
https://sched.com/guide/event-chat/
How do I resize my photo?
The best way to resize images into squares is to use image editing software like Photoshop to add margins and convert a rectangular photo into a square.
You can also use a free online tool called Pixlr:
- Go to: https://pixlr.com/editor/
- Open the image from your computer
- Click Image > Canvas Size
Match the width and height to the larger number and click the center square - Click File > Save
Can I batch/bulk enroll attendees?
Yes. You can enroll attendees in a session in bulk. Please refer to our guide: How to Batch-Enroll Attendees.
How can I contact the event or the event planner?
You can contact the event organizer using the “Contact Organizer” link located at the bottom left corner of the event page.
How do I clone, duplicate, or reuse an event?
You can duplicate a past event using the Duplicate Past Event option.
You can also reuse sessions and participants from past events using these guides:
http://sched.co/5rm1
http://sched.co/5rmB
Delete event
For safety reasons, events cannot be deleted from the console. Please contact [email protected] and let us know which event you would like to delete, and we’ll take care of it for you.
How do I start building an event?
To help you get started and fully explore Sched, here are some helpful guides:
https://sched.com/guide-category/setup/
We also offer video tutorials here:
https://sched.com/guide-category/video-tutorials/
Does Sched have custom page image hosting?
Currently, we cannot host images for custom pages. You’ll need to host them on your own website or use a free hosting service such as:
http://imgur.com
After uploading your image, copy the image URL and paste it into the custom page editor using the image button.
Can I add or change passwords for attendees in the spreadsheet?
The password column in the spreadsheet will only create passwords for brand-new Sched users. It will not update the passwords of existing Sched users.
Speaker Tools #
Can speakers add a video link to their session?
Yes. You can customize which tools speakers are allowed to use from your event settings page.
Learn more here:
https://sched.com/guide-category/speaker-tools/
Can speakers email or message attendees?
Yes. You can customize speaker permissions from your event settings page.
Learn more here:
https://sched.com/guide-category/speaker-tools/
Can speakers add a presentation to their session?
Yes. You can customize speaker permissions from your event settings page.
Learn more here:
https://sched.com/guide-category/speaker-tools/
Can speakers change the time or date of their session?
No. Speakers cannot change the time or date of their session.
