services should be restoring<\/p>\n
Due to an expiring certificate authority, various riseup systems are experiencing outages. Work is underway to restore services to normal operation. Until things have stabilized\nyou may have issues connecting to various riseup services, logging into your email account, or sending email.<\/p>\n"},{"title":"[Resolved] More network problems","link":"https:\/\/riseupstatus.net\/issues\/2026-01-16-more-network-problems\/","pubDate":"Fri, 16 Jan 2026 19:01:00 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2026-01-16-more-network-problems\/","category":"2026-01-16 22:01:00","description":"
A new issue is affecting our mail system, we are working to identify it\nand fix it as soon as possible. We we sorry for the problems this can be\ngenerating.<\/p>\n"},{"title":"[Resolved] Unexpected outage in the mail service","link":"https:\/\/riseupstatus.net\/issues\/2026-01-15-unexpected-outage-in-the-mail-service\/","pubDate":"Thu, 15 Jan 2026 17:00:00 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2026-01-15-unexpected-outage-in-the-mail-service\/","category":"2026-01-15 19:00:00","description":"
The mail service has been restored. There was a network misconfiguration that was tracked down and resolved. Thank you all for your support!<\/p>\n
We are experiencing networking issues with our email servers. We are working on resolving them, but there is no time estimation for when that will be at the moment. We are sorry for the problems this is creating.<\/p>\n"},{"title":"[Resolved] Scheduled support maintenance","link":"https:\/\/riseupstatus.net\/issues\/2025-01-10-scheduled-support-maintenance\/","pubDate":"Mon, 13 Jan 2025 14:00:00 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2025-01-10-scheduled-support-maintenance\/","category":"2025-01-13 18:05:00","description":"
On Monday January 13 2025 at 12.00 UTC we will start the replacement of the\nhelpdesk software. We will need some time to set everything up and test that\nit’s functioning as expected - if it all goes well it shouldn’t take long. Once\nthe new helpdesk is available, it will be possible to receive support from us\nagain!<\/p>\n"},{"title":"[Resolved] partial network outage","link":"https:\/\/riseupstatus.net\/issues\/2024-11-11-partial-network-outage\/","pubDate":"Tue, 12 Nov 2024 03:36:50 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2024-11-11-partial-network-outage\/","category":"2024-11-12 21:23:42","description":"
Routing issues resolved.<\/p>\n
We are experiencing a network routing issue with one of our networks on one of our network providers. This mostly affects non-core riseup services and 3rd party hosted servers. A support issue has been submitted to the provider, they are usually pretty fast at responding\/fixing, but no ETA for a fix currently.<\/p>\n"},{"title":"[Resolved] partial outage in 0xacab pages","link":"https:\/\/riseupstatus.net\/issues\/2024-10-17-partial-outage-in-0xacab-pages\/","pubDate":"Thu, 17 Oct 2024 18:28:10 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2024-10-17-partial-outage-in-0xacab-pages\/","category":"2024-10-30 00:00:00","description":"
The issue at hand was resolved<\/p>\n
We have a problem with the domain itcouldbewor.se, it’s unclear when it’s going to be resolved. If you rely on it for your project, we are sorry for the problems this is creating.<\/p>\n"},{"title":"[Resolved] 0xacab web interface temporarily disabled","link":"https:\/\/riseupstatus.net\/issues\/2024-08-06-0xacab-web-interface-temporarily-disabled\/","pubDate":"Tue, 06 Aug 2024 14:44:12 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2024-08-06-0xacab-web-interface-temporarily-disabled\/","category":"2024-08-06 16:41:12","description":"
Apologies for the interruption in service. There appear to still be people on the internet who don’t know how to play well with others.<\/p>\n
The web interface for 0xacab is temporarily disabled, no estimated time to get it back. SSH access and E-mail actions are expected to keep working.<\/p>\n"},{"title":"[Resolved] Scheduled work in the pad service","link":"https:\/\/riseupstatus.net\/issues\/2024-06-16-pad\/","pubDate":"Sun, 16 Jun 2024 16:03:25 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2024-06-16-pad\/","category":"2024-06-16 20:00:00","description":"
The maintenance was done and the pad service should be restored!<\/p>\n
Our pad service will be down from 18:00 (UTC) to 19:00 today (Sunday 16th) while we perform some maintenance work.<\/p>\n
Thanks for your understanding.<\/p>\n"},{"title":"[Resolved] Continuing","link":"https:\/\/riseupstatus.net\/issues\/2024-05-31-continuing-network-issues\/","pubDate":"Fri, 31 May 2024 20:26:26 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2024-05-31-continuing-network-issues\/","category":"2024-06-01 12:00:00","description":"
The general network issue was solved, but there are still problems with our network provider’s routing so riseup services are inaccessible from some places on the internet. The provider is investigating.<\/p>\n"},{"title":"[Resolved] Network outage in Seattle","link":"https:\/\/riseupstatus.net\/issues\/2024-05-31-network-outage-in-seattle\/","pubDate":"Fri, 31 May 2024 16:48:04 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2024-05-31-network-outage-in-seattle\/","category":"2024-05-31 17:35:00","description":"
We are experiencing a network outage in Seattle, most riseup services are inaccessible. The upstream bandwidth provider’s router went down and they are working on it. No ETA for repair yet.<\/p>\n"},{"title":"[Resolved] unexpected outage in the lists service","link":"https:\/\/riseupstatus.net\/issues\/2024-05-09-unexpected-outage-in-the-lists-service\/","pubDate":"Thu, 09 May 2024 19:10:17 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2024-05-09-unexpected-outage-in-the-lists-service\/","category":"2024-05-09 23:00:00","description":"
Our list server is having a hardware problem, we are aware of the situation and working to restore it. But it’s unclear when it will be generailly<\/p>\n"},{"title":"[Resolved] maintenance: roundcube infrastructure ugprade","link":"https:\/\/riseupstatus.net\/issues\/2024-02-07-maintenance-roundcube-infrastructure-ugprade\/","pubDate":"Wed, 07 Feb 2024 15:17:22 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2024-02-07-maintenance-roundcube-infrastructure-ugprade\/","category":"2024-02-07 16:40:00","description":"
Everything want well, you might have noticed a small roundcube downtime, but\notherwise there should not be any issue. If you have some issue with roundcube,\nplease visit https:\/\/support.riseup.net<\/a>, and open\nan issue.<\/p>\n We will perform some upgrades on the Roundcube infrastructure. There should not\nbe long lasting outage, but there might be some small glitches while we reboot\nthe web servers.<\/p>\n"},{"title":"[Resolved] power issues at provider","link":"https:\/\/riseupstatus.net\/issues\/2024-01-23-power-issues-at-provider\/","pubDate":"Tue, 23 Jan 2024 19:35:10 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2024-01-23-power-issues-at-provider\/","category":"2024-01-24 00:00:00","description":" All issues should be resolved<\/p>\n Email is backlogged due to the outage, it is being processed in batches and will be delivered.<\/p>\n Power has been restored, an inventory of circuit draws and a rebalancing of circuit loads happened. Things are back to normal now, sorry for the interruption!<\/p>\n Someone is on-site resolving issue now. Services are starting to return to normal, but not everything is resolved yet.<\/p>\n Due to an overloaded circuit at our datacenter, several riseup services are currently unavailable. We will update this status information when we have an ETA.<\/p>\n"},{"title":"[Resolved] Network issues from some locations","link":"https:\/\/riseupstatus.net\/issues\/2023-12-14-network-issues-from-some-locations\/","pubDate":"Thu, 14 Dec 2023 21:46:32 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2023-12-14-network-issues-from-some-locations\/","category":"2023-12-16 00:00:01","description":" Things should be working as expectedly, we are sorry for the troubles.<\/p>\n –<\/p>\n Out network provider is investigating the source of a connectivity problem that makes most of our services inaccessible from some locations. If you are affected by this issue, please try to access them using the Tor Browser.<\/p>\n We ask for patience, we can’t do anything at the moment from our side to mitigate the issue.<\/p>\n"},{"title":"[Resolved] pad service down","link":"https:\/\/riseupstatus.net\/issues\/2023-06-23-pad-service-down\/","pubDate":"Fri, 23 Jun 2023 18:49:32 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2023-06-23-pad-service-down\/","category":"2023-06-25 15:00:00","description":" Our pad service is for unexpected problems. The issue has been identified and we are in the process of fixing it, but it might take several hours before it can be restablished.<\/p>\n Until then, please try use another pad service such as the one provided by sistemli<\/a>.<\/p>\n"},{"title":"[Resolved] More email servers upgrades incoming","link":"https:\/\/riseupstatus.net\/issues\/2023-04-07-more-email-server-upgrades-incoming\/","pubDate":"Sat, 08 Apr 2023 17:00:00 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2023-04-07-more-email-server-upgrades-incoming\/","category":"2023-04-08 18:30:00","description":" All work was done, systems should be performing normally!<\/p>\n<\/li>\n We are performing a second round of upgrades, there might be some minutes where the e-mail service is inaccessible.<\/p>\n<\/li>\n<\/ul>\n These will be done on April 8th, 15:00 UTC. Please be patient!<\/p>\n"},{"title":"[Resolved] Email servers upgrades in progress, expect some turbulence.","link":"https:\/\/riseupstatus.net\/issues\/2023-03-26-email-servers-upgrades-in-progress-expect-some-turbulence\/","pubDate":"Sun, 26 Mar 2023 13:24:27 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2023-03-26-email-servers-upgrades-in-progress-expect-some-turbulence\/","category":"2023-03-26 19:44:00","description":" We are working on upgrading some of our core email infrastructure. While this happens, some users will experience some disruptions when\nattempting to connect. These will resolved as soon as possible, but have no fear, your email is being queued for delivery, so you will\nnot lose any incoming email.<\/p>\n 19:44@utc: systems should be working again, we are monitoring the situation to see if there are any issues.<\/p>\n"},{"title":"[Resolved] Pad disruption","link":"https:\/\/riseupstatus.net\/issues\/2023-01-05-pad-disruption\/","pubDate":"Thu, 05 Jan 2023 20:16:21 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2023-01-05-pad-disruption\/","category":"2023-01-15 15:42:42","description":" Etherpad service is experiencing some disruptions today, we are working on stabilizing things.<\/p>\n"},{"title":"[Resolved] pad service down","link":"https:\/\/riseupstatus.net\/issues\/2022-12-20-pad-service-down\/","pubDate":"Tue, 20 Dec 2022 17:13:44 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2022-12-20-pad-service-down\/","category":"2022-12-19 20:11:24","description":" The etherpad service has been restored.<\/p>\n Etherpad service is currently down, we are investigating and should have it resolved shortly.<\/p>\n"},{"title":"[Resolved] Paris VPN gateway availability degredation","link":"https:\/\/riseupstatus.net\/issues\/2022-12-17-paris-vpn-gateway-availability-degredation\/","pubDate":"Sat, 17 Dec 2022 23:47:51 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2022-12-17-paris-vpn-gateway-availability-degredation\/","category":"2023-01-03 15:25:00","description":" One of our Paris gateways has suffered a fatal hardware problem and will not come back. We are working to replace it, but until we are able, we\nwill have one less gateway available in that region. This will result in slightly degraded VPN performance as more resources must be shared.<\/p>\n"},{"title":"[Resolved] Scheduled Pad Maintenance","link":"https:\/\/riseupstatus.net\/issues\/2022-10-14-scheduled-etherpad-maintenance\/","pubDate":"Fri, 14 Oct 2022 14:20:00 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2022-10-14-scheduled-etherpad-maintenance\/","category":"2022-10-15 16:30:00","description":" We need to perform more work in our pad service<\/a>, from Oct 14 14:00 (UTC<\/em>) to 16:00 you will not be able to use or access any document on it while do some changes to make it more robust. We are sorry for any trouble this can cause.<\/p>\n"},{"title":"[Resolved] etherpad","link":"https:\/\/riseupstatus.net\/issues\/2022-10-10-etherpad\/","pubDate":"Mon, 10 Oct 2022 14:44:55 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2022-10-10-etherpad\/","category":"2022-10-10 16:50:55","description":" 16:50 @utc<\/em> The pad service should be restored and working, we are very sorry for the disruptions. We are monitoring it closely to identify any problem. If you find any problem after a couple of hours of this message, please don’t hesitate to open a support ticket at support.riseup.net<\/a>.<\/p>\n<\/li>\n 16:20 @utc<\/em> We are working on restoring the service and should be done in the next hour or two, hopefully earlier. No data is expected to be lost by this failure but some things might be a little slower.<\/p>\n<\/li>\n 14:35 @utc<\/em> We are investigating a problem with our pad database server. Resolving this will take an unknow time at this moment but we are working as quickly as we can to solve it. We are very sorry for the troubles this might cause you.<\/p>\n<\/li>\n<\/ul>\n Other pad providers: pad.systemli.org<\/a>, framapad<\/a><\/p>\n"},{"title":"[Resolved] New Onion Address for Riseup Share","link":"https:\/\/riseupstatus.net\/issues\/2022-08-31-new\/","pubDate":"Wed, 31 Aug 2022 15:55:12 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2022-08-31-new\/","category":"2022-08-31 15:55:13","description":" There is a new Onion Service address for share.riseup.net, please visit https:\/\/www.riseup.net\/en\/security\/network-security\/tor#riseups-tor-onion-services<\/a> to obtain the new address.<\/p>\n"},{"title":"[Resolved] Problems connecting to vpn gateways","link":"https:\/\/riseupstatus.net\/issues\/2022-07-05-problems-connecting-to-vpn-gateways\/","pubDate":"Tue, 05 Jul 2022 11:53:45 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2022-07-05-problems-connecting-to-vpn-gateways\/","category":"2022-08-16 10:18:00","description":" Update<\/strong>: A new Windows version is\navailable<\/a>\nwhich should resolve any issues connecting for Windows users. If you have\nissues, please report\nthem<\/a> - August\n16, 10:18 UTC<\/em><\/p>\n<\/li>\n Update<\/strong>: Windows work is ongoing, our code-signing certificate has been\nre-issued, this took longer than expected due to the verification\nrequirements. The person who can update the Windows client will start working on\nthis in a few days. Apologies that this has taken longer than expected - July\n26, 13:57 UTC<\/em><\/p>\n<\/li>\n Identified<\/strong>: The version of RiseupVPN for Windows was built with an older and\nunsupported version of the underlying cryptographic library. A new version of\nthe Windows client is being prepared to fix this issue. You will need to update\nwhen it becomes available. We are thinking of you, and we are sorry for the\ntrouble, but please be patient as we wrestle with the Windows beast. Lots of\nlove! - July 7, 11:53 UTC<\/em><\/p>\n<\/li>\n Identified<\/strong>: If you are an Android user, please go to your App Storage, find\nthe RiseupVPN app, stop it, and then click both the “Clear Storage” and “Clear\nCache”. Then attempt to connect again. - July 7, 11:53 UTC<\/em><\/p>\n<\/li>\n Identified<\/strong>: Mac: If you uninstall RiseupVPN, and then go download the latest\nversion and install that, it should resolve your issue! - July 7, 11:53 UTC<\/em><\/p>\n<\/li>\n<\/ul>\n"},{"title":"[Resolved] webmail maintenance in progress","link":"https:\/\/riseupstatus.net\/issues\/2022-04-10-webmail-upgrade-in-progress\/","pubDate":"Sun, 10 Apr 2022 14:43:46 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2022-04-10-webmail-upgrade-in-progress\/","category":"2022-04-11 00:41:16","description":" This maintenance was completed. If you still experience issues, please send us a help request!<\/p>\n If you are experiencing issues connecting to our webmail (https:\/\/mail.riseup.net<\/a>), this is because we are currently performing some maintenance on the service. It will be back soon!<\/p>\n"},{"title":"[Resolved] delays and slowness on our network","link":"https:\/\/riseupstatus.net\/issues\/2022-03-20-delays-and-slowness-on-our-network\/","pubDate":"Sun, 20 Mar 2022 22:52:58 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2022-03-20-delays-and-slowness-on-our-network\/","category":"2022-03-25 13:52:00","description":" The issues affecting our network have been resolved!<\/p>\n You may experience some slow loading on some of our services, we are investigating and will update this as we know more.<\/p>\n"},{"title":"[Resolved] Miami VPN gateway outage","link":"https:\/\/riseupstatus.net\/issues\/2022-03-04-miami-vpn-gateway-outage\/","pubDate":"Sat, 05 Mar 2022 01:31:28 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2022-03-04-miami-vpn-gateway-outage\/","category":"2022-03-07 08:00:00","description":" It appears that the network routes have been restored and the gateway should be functional now.<\/p>\n Our Miami gateway is offline, we are investigating the cause. As we know more, we will update you.<\/p>\n"},{"title":"[Resolved] etherpad service under heavy load","link":"https:\/\/riseupstatus.net\/issues\/2022-02-25-etherpad-service-under-heavy-load\/","pubDate":"Fri, 25 Feb 2022 19:34:09 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2022-02-25-etherpad-service-under-heavy-load\/","category":"2022-03-01 08:00:00","description":" Our etherpad service is experiencing unusual heavy usage and may result in some\ninstability for users. We are aware of the issue and working on mitigation, and\nwill provide further updates as we are able.<\/p>\n"},{"title":"[Resolved] Windows RiseupVPN users need to upgrade to connect","link":"https:\/\/riseupstatus.net\/issues\/2021-12-28-windows-riseupvpn-users-need-to-upgrade-to-connect\/","pubDate":"Tue, 28 Dec 2021 16:45:45 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2021-12-28-windows-riseupvpn-users-need-to-upgrade-to-connect\/","category":"2022-02-02 14:37:57","description":" Having trouble connecting to RiseupVPN and running Windows - time to upgrade!<\/p>\n If you are using Windows and are unable to connect to RiseupVPN, then you need to upgrade your client<\/a>.<\/p>\n The reason for this requirement is because a low-risk vulnerability was discovered in the Qt Installer Framework, which is used by RiseupVPN which can be triggered on RiseupVPN release previous to 0.21.11. We consider the vulnerability to be low risk, because several conditions are needed to trigger the vulnerability (original installation in a non-standard path, plus a non-privileged malicious user having access to the machine to overwrite the openvpn executable).<\/p>\n Thanks to researchers at Tenable<\/a> for originally reporting this bug<\/a> this bug.<\/p>\n"},{"title":"[Resolved] Possible network issues due to DDoS","link":"https:\/\/riseupstatus.net\/issues\/2021-10-26-possible-network-issues-due-to-ddos\/","pubDate":"Tue, 26 Oct 2021 19:09:54 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2021-10-26-possible-network-issues-due-to-ddos\/","category":"2021-10-19 12:10:38","description":" We and other e-mail providers have been subject to a DDoS attack disrupting our services. We received an e-mail blackmailing us: if we don’t pay, they will continue to attack us. We will not pay, we can’t accept blackmail and we will do everything possible in our hands to mitigate the effects.<\/p>\n A distributed denial-of-service (DDoS) is an attack aiming to make one service unavailable for others, using multiple sources for the attack makes it very complex to handle. We have taken several meassures against them, and we keep improving our systems to resist them but it’s still possible to face one that can produce a disruption in our services.<\/p>\n In the case this happens we want to let you know the following:<\/p>\n Everything went well, thanks for your patience!<\/p>\n Today at 10am Pacific, 1pm Eastern, 17h UTC, there will be a temporary interruption in the network. It will affect all services, and is expected to only take approximately 10 minutes. Please plan accordingly.<\/p>\n During this time, you will not be able to reach many of our services, but there will be no loss of emails.<\/p>\n"},{"title":"[Resolved] Scheduled network outage today","link":"https:\/\/riseupstatus.net\/issues\/2021-10-14-scheduled-network-outage-today\/","pubDate":"Thu, 14 Oct 2021 13:42:44 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2021-10-14-scheduled-network-outage-today\/","category":"2021-10-14 18:12:54","description":" Due to equipment incompatibility, this work was suspended and will be rescheduled at a later time.<\/p>\n Today at 10am Pacific, 1pm Eastern, 17h UTC, there will be a temporary interruption in the network. It will affect all services, and is expected to only take a few minutes. Please plan accordingly.<\/p>\n During this time, you will not be able to reach many of our services, but there will be no loss of emails.<\/p>\n"},{"title":"[Resolved] e-mail delivery interrupted","link":"https:\/\/riseupstatus.net\/issues\/2021-09-30-e-mail-delivery-interrupted\/","pubDate":"Thu, 30 Sep 2021 14:43:49 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2021-09-30-e-mail-delivery-interrupted\/","category":"2021-09-30 15:12:00","description":" E-mail should be delivered as usual, we had a little problem with one of our encryption certificates.<\/p>\n<\/li>\n We are currently investigating an issue with e-mail delivery. E-mail can take a little longer to be delivered.<\/p>\n<\/li>\n<\/ul>\n"},{"title":"[Resolved] Ongoing mailing list scheduled maintenance","link":"https:\/\/riseupstatus.net\/issues\/2021-09-26-list-scheduled-maintenance-ongoing\/","pubDate":"Sun, 26 Sep 2021 17:10:27 +0000","guid":"https:\/\/riseupstatus.net\/issues\/2021-09-26-list-scheduled-maintenance-ongoing\/","category":"2021-09-26 19:13:27","description":" The list service has been restored to normal operation, and the maintenance window has closed. If you experience problems, please file a help ticket<\/a><\/p>\n Today we are working on some necessary upgrades on the list service. This will result in disruptions to our list service.<\/p>\n Disruptions expected:<\/p>\n
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