this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
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AI support inbox
Reads every ticket, decides what can safely move.
Resolvd triages each message (category, urgency, sentiment), auto-handles the safe cases end to end, and escalates the risky ones to a human with a proposed action attached.
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0% auto-resolved61 waiting on a human61 tickets handled
Triage outcomeslive
0%
auto
Escalated61
Updated automatically as new tickets arrive.
01
Triage
Classify category, urgency, sentiment, and policy risk.
02
Act
Auto-resolve safe tickets with the approved workflow.
03
Escalate
Hand off risky cases with context and proposed action.
I want a $827 refund now, never arrived
→ Approve refund of $827· refund $827 exceeds auto-limit $50
please refund $30 for the damaged item
→ Issue refund of $30 in the store· store not connected, cannot move money automatically
please refund $22 for the damaged item
→ Issue refund of $22 in the store· store not connected, cannot move money automatically
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
I want a $972 refund now, never arrived
→ Approve refund of $972· refund $972 exceeds auto-limit $50
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
I want a $395 refund now, never arrived
→ Approve refund of $395· refund $395 exceeds auto-limit $50
please refund $23 for the damaged item
→ Issue refund of $23 in the store· store not connected, cannot move money automatically
can you tell me the status?
→ Look up 1046 in the store and reply· store not connected, cannot verify live status
please refund $14 for the damaged item
→ Issue refund of $14 in the store· store not connected, cannot move money automatically
can you tell me the status?
→ Look up 1072 in the store and reply· store not connected, cannot verify live status
please refund $28 for the damaged item
→ Issue refund of $28 in the store· store not connected, cannot move money automatically
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch