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You can now use the Service Points API v3 (beta). It returns results faster, improves address matching (including typos and postcode/city variations), and lets you request specific carriers directly.

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You can show nearby service points more reliably, even when customer address input isn’t perfect. Faster responses and simpler carrier selection can make checkout and pick-up point selection smoother.

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API docs: https://sendcloud.dev/api/v3/service-points

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You can now use the Return portal on the Growth plan. Growth merchants get access to the return portal, return requests, return notifications, and up to 10 return rules.

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Premium and Pro still include the full suite, including unlimited return rules, paid returns, pick up returns, and customizable return reasons.

If you downgrade from Premium to Growth, your Return portal stays active, but paid returns and custom return reasons are disabled. Your existing rules aren’t automatically disabled, so you need to review and update your rule setup after downgrading.

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You can now ship with Maersk in Sendcloud. It’s available for shipping from Denmark, France, Germany, Italy, the Netherlands, Poland, and the UK, with 30 destinations across Europe (including returns).

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If you already have a Maersk agreement, you can use it to create shipments and returns for multiple European destinations directly in Sendcloud.

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You can now use Integration as a condition in your return rules. This lets you create different return outcomes based on the integration a return came from (for example BOL or Shopify).

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You can apply the right return settings per sales channel, such as blocking returns for specific integrations or setting different return fees depending on where the order originated.

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You can now use Adyen Pay by Bank for one-time payments in France, the UK, and Germany. This lets you confirm the payment in your own bank environment, and the funds are pulled directly from your bank account.

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You have an extra way to pay without needing a credit card. It can also help you complete payments when card limits get in the way, using a familiar local bank-redirect checkout flow.

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Recurring payments aren’t available in the UK.

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You can now see live rates even if you haven’t entered parcel dimensions: rates will be calculated using a default size of 10×10×10 cm.

Live rates now show correctly in the new design of the New Shipment Form once you’ve entered the receiver’s address.

If you use API v3, you can now fetch live rates via the shipping options endpoint.

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You can view carrier contract rates without getting blocked by missing dimensions.

You can keep using the new Shipment Form and still see live rates when creating a shipment.

You can show direct contract rates in your own workflow using API v3.

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If parcel dimensions are missing, live rates use a default of 10×10×10 cm.

Live rates via API are available in API v3 only (not API v2).

Live rates are supported by UPS, DHL Express, FedEx, GLS IT, GLS ES, TNT IT, Nacex, and SEUR.

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Shipping insurance in the Edit Order view is now clearer and uses one requested protection amount to calculate prices across all shipping methods. You can enter a “Requested shipping protection” value and see what’s covered by the carrier by default and what’s added on top.

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Shipping method prices in the dropdown are now calculated consistently, so changing carriers won’t make other options look more expensive than they really are. This makes it easier to compare shipping methods and pick the actual cheapest option for the coverage you want.

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You can now set a separate default weight specifically for returns. This default weight is used when a return is created without a weight and there’s no outbound shipment to reference.

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Return parcels don’t always weigh the same as outbound shipments. Using a dedicated default return weight helps prevent incorrect label weights and unexpected shipping costs when a return is created without weight details.

By default it's empty, so nothing changes for existing users. It falls back to outbound defaults the same way it always has. Users who need it can set it when they're ready

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You can now select a carrier service once in your return rules, and the correct weight bracket is applied automatically.

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You no longer need to create separate return rules for every weight bracket, which makes setting up returns faster and easier.

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Your existing return rules stay unchanged unless you choose to migrate. The previous action has been renamed to “[Deprecated] Ship with return method” to avoid breaking existing setups.

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The new table editor lets you to fit your workflow. Choose which information to show or hide, and add a This helps you and your team focus on the most relevant details to process orders faster.

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Saved columns and sorting settings help you keep a consistent and efficient workspace every time you log in.

With the Create label button, you can start creating labels more quickly after importing orders, with fewer steps and less confusion—especially if you’re new to shipping.

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