Privacy Policy

Effective Date: April 1, 2026  

REACH Riverside is committed to protecting your privacy and safeguarding the personal information you provide when using our website, engaging with our programs, registering for events, applying for services, or communicating with us. 

REACH Riverside  works in collaboration with community-based organizations, including Kingswood Community Center and The Warehouse. This Privacy Policy applies to information collected through REACH Riverside’s website, programs, and communication platforms. 

Organizations Covered by This Policy 

This Privacy Policy applies to REACH Riverside and information collected through its programs, services, website, forms, communication tools, and community engagement efforts. 

Information We Collect 

We may collect personally identifiable information when you: 

• Fill out a form on our website  

• Register for events, meetings, or community initiatives  

• Apply for programs or services  

• Participate in surveys or community engagement efforts  

• Apply for employment or volunteer opportunities  

• Subscribe to email or text updates  

• Contact us directly  

Information collected may include: 

• Name  

• Email address  

• Phone number  

• Mailing address  

• Household or demographic information (when relevant to programs)  

• Any other information voluntarily provided  

How We Use Information 

We use collected information to: 

• Provide programs, services, and community initiatives  

• Communicate with residents, participants, partners, and stakeholders  

• Share updates, opportunities, and important announcements  

• Support community engagement and feedback efforts  

• Improve services and program delivery  

• Maintain safety and organizational operations  

• Meet legal and reporting requirements  

We do not sell, rent, or share personal information with third parties for marketing or promotional purposes. 

Third-Party Service Providers 

We may share information with trusted vendors who help us operate our website, programs, and communication systems. These may include: 

• Website hosting providers  

• Payment processors  

• Email platforms  

• SMS / text messaging platforms  

• Event registration platforms  

• Data and analytics tools  

These providers may only use information as necessary to perform services on our behalf and are required to protect your information. 

SMS / Text Messaging Privacy 

If you choose to receive text messages from REACH Riverside, the following applies: 

• No phone or mobile number information will be shared with third parties or affiliates for marketing or promotional purposes.  

• Text messaging originator opt-in data and consent will not be shared with any third parties.  

• We will not sell, rent, or share your SMS opt-in information for any purpose other than delivering the services you requested.  

• Your personal information, including SMS consent status, may be shared only with service providers required to deliver messaging services, such as messaging platforms, phone carriers, and vendors involved in sending text messages.  
• You may opt out of SMS messages at any time by replying STOP or following the instructions provided in the message.  

By opting in to receive SMS messages from REACH Riverside, you agree to receive informational text messages related to our community programs and services. These messages may include event notifications, program updates, community announcements, and other communications related to your participation.

Message Frequency

You may receive 1–2 SMS messages per week or up to 6 messages per month, depending on your program participation, scheduled appointments, and service updates.

Message and Data Rates

Message and data rates may apply based on your mobile carrier’s plan. REACH Riverside is not responsible for any charges billed by your carrier.

Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS messages from us unless you opt back in.

Help Information

For help or more information, reply HELP to any message or contact REACH Riverside directly (see Contact Us section below).

Cookies and Website Tracking 

Our websites may use cookies or similar technologies to: 

• Improve user experience  

• Track website usage  

• Analyze traffic  

• Maintain site security  

You may disable cookies in your browser settings. 

Data Security 

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. 

Changes to This Policy 

This Privacy Policy may be updated at any time. Updates will be posted on this page with the revised effective date. We will notify users of significant changes via email or a notice on our website.

Contact Us
If you have questions about this Privacy Policy, wish to request deletion of your information, or need assistance with your data, please contact us:

REACH Riverside 
1121 Thatcher, Wilmington, DE, 19802
Phone: 302-764-9022
Email: [email protected]
Website: www.reachriverside.org

Data deletion and privacy requests will be processed within 30 days of receipt.

Form Field Language – Phone Number Fields

By providing your phone number, you consent to receive messages from REACH Riverside. Message and data rates may apply. Reply STOP to opt out.

Your mobile information is handled in accordance with our Privacy Policy. We do not sell, rent, or share mobile phone numbers or SMS opt‑in information for marketing or promotional purposes. For more information about the terms and conditions of our privacy policy please visit Terms and Conditions