Mission-critical continuity & 24/7 support
Profisee combines secure, cloud-native MDM with premium continuity options, High Availability and 24/7 Support, to keep your most important data available, protected and supported around the clock.
Peace Of Mind for A 24/7 World
Not all data carries the same risk. Most MDM programs are well-served by Profisee’s standard, Azure-backed service level. But customer-facing, revenue-critical and regulated processes often demand more. Profisee mission-critical options let you maintain continuity where it really matters — with High Availability and 24/7 Support as targeted, premium upgrades.
Mission-critical industries use Profisee to:
- Serve customers in always-on digital channels.
- Protect patients and beneficiaries with accurate, available records.
- Move goods through global supply chains without unnecessary delays.
- Meet regulatory and reporting obligations on time, every time.
That’s where High Availability and 24/7 Support come in as optional premium upgrades that extend, not replace, the strength of the standard Profisee service.
Premium High Availability: Always-On Master Data
Profisee High Availability (HA) is a premium add-on that layers multi-node redundancy and automated failover on top of the standard Azure-backed SLA for SaaS customers.
Standard Profisee cloud remains enterprise-grade and Azure-backed; HA is for the most mission-critical of MDM domains where even brief downtime creates outsized business impact.
For workloads where downtime is not an option.
Continuous operations
Multiple active Profisee nodes eliminate single points of failure and keep core workflows running even if infrastructure components fail.
Minimal disruption during incidents
Health-based routing and automatic failover shift traffic away from unhealthy nodes, so most failures are handled behind the scenes with shorter recovery times and less data loss.
Predictable performance at scale
Distributed, multi-node architecture supports higher volumes and more concurrent activity while maintaining a consistent experience for data stewards and downstream applications.
Risk and compliance alignment
For industries where an hour of outage can cost hundreds of thousands of dollars, HA helps shrink exposure from hours of potential downtime to minutes per year — a straightforward risk-transfer decision.
Standard vs. Premium HA
 Standard Profisee Cloud | Premium High Availability | |
|---|---|---|
| Uptime Foundation | Azure-backed, enterprise-grade availability for most MDM workloads | Same Azure foundation plus multi-node redundancy for “always-on” critical MDM |
| Redundancy | Single active node | Multiple active nodes in parallel, eliminating single points of failure |
| Failover Behavior | Manual or infrastructure-level recovery if a node/VM fails | Automated health-based failover and traffic rerouting with minimal disruption |
| Performance Under Load | Sized for typical workloads and concurrency | Scales out by adding nodes for higher volumes and more concurrent activity |
| Ideal Use Cases | Analytical use cases and back-office MDM | Operational, revenue-impacting and compliance-driven MDM where downtime is unacceptable |
Premium 24/7 Support: When Every Minute Matters
For teams that can’t wait for business hours.
Profisee 24/7 Support is a premium add-on for mission-critical MDM environments that need rapid access to experts at any time of day. It complements your standard Profisee support — which is ideal for most deployments — with true follow-the-sun coverage for customers who run global, always-on operations. 24/7 Support delivers:
Round-the-clock incident response
Log tickets and reach Profisee experts as soon as an issue appears — regardless of local time — reducing the duration and business impact of incidents.
Global coverage for global operations
Align support availability with the actual usage pattern of your MDM platform, not a single time zone — ideal for distributed teams, 24/7 channels and follow-the-sun IT models.
Stronger risk and compliance posture
24/7 coverage supports business continuity and incident-response plans, reinforcing internal and external expectations for responsiveness and control over critical data services.
Standard vs. Premium Support
|
Standard Profisee Support |
Premium 24/7 Support |
|
|---|---|---|
| Hours of Coverage | Business hours, aligned to primary region | True 24/7/365 global coverage |
| Who You Reach | Regional support team | Direct access to Profisee experts |
| Incident Impact Window | Issues triaged during business hours | Issues triaged and worked immediately, regardless of when they occur |
| Ideal Use Cases | Typical enterprise MDM programs and non-urgent workloads | Mission-critical systems where every minute of downtime or degraded performance matters |
Ensure Continuity for Mission-Critical Industries
These add-ons are designed to be chosen together for your most critical domains.
High Availability keeps the platform resilient when infrastructure fails.
24/7 Support keeps the people behind the platform engaged and responsive when you need them most.
options to keep your most important data available, protected and supported around the clock.
Get a quote for HA and 24/7 Support
