Matheus Martins (@matheusfd) – WordPress user profile

Contributions

Matheus Martins contributes 2 hours per week to the following teams: Polyglots and Support.

Member Since: March 7th, 2015
Location: Sorocaba, Brazil
Website: matheuswd.com.br
GitHub: matheuswd
Job Title: Senior Support Technician
Employer: Liquid Web/GiveWP
Find me on:

Contribution History

Core Contributor
Meetup Organizer
Plugin Developer
Translation Contributor
Translation Editor
WordCamp Organizer
WordCamp Speaker

Activity
Plugins
Favorites
Translations

Posted a reply to Outstanding customer service, on the site WordPress.org Forums:
Hi, @allianceofficial. Thank you for your kind words. We’re glad the team could resolve your…
2 weeks ago
Posted a reply to GiveWP Support First Rate, on the site WordPress.org Forums:
Hi, @audrey-clement. Thank you for sharing this. We’re glad the solution worked well and that…
4 weeks ago
Posted a reply to Couldn’t open campaigns – But Ginger Help Resolved It!, on the site WordPress.org Forums:
Hi, @kennethbs005. Thank you so much for sharing this. We’re really glad the team could…
4 weeks ago
Posted a reply to Great support and quick response time, on the site WordPress.org Forums:
Hi, @lizziehu. Thank you for sharing your feedback. We’re glad the step by step guidance…
4 weeks ago
Posted a reply to Support solves a problem when the plugin does not have a feature, on the site WordPress.org Forums:
Hi, @charlesrbasin. Thank you for sharing your experience. We’re glad the team could help with…
4 weeks ago
Posted a reply to Highly Recommend GiveWP for Fundraising, on the site WordPress.org Forums:
Hi, @acgarger. Thank you for sharing such thoughtful feedback. We’re glad to hear GiveWP has…
4 weeks ago
Posted a reply to The Best Plug-in We’ve Used, on the site WordPress.org Forums:
Hi, @krcarctos. Thank you for taking the time to share such detailed feedback. We’re really…
4 weeks ago
Posted a reply to Deceptive, beware!!, on the site WordPress.org Forums:
Hi, @daniellwaters. I'm Matheus, the Support Supervisor for GiveWP. I have thoroughly analyzed this review,…
2 months ago
Posted a reply to Great Plugin and great Support!, on the site WordPress.org Forums:
Hi, @corinneulrich. Thank you for the kind words. We are glad to hear you are…
2 months ago
Posted a reply to Great plugin with lots of fantastic addons, on the site WordPress.org Forums:
Hi, @bestrong89. Thank you for sharing your experience. We are glad to hear the setup…
2 months ago
Posted a reply to Excellent plugin and great customer service, on the site WordPress.org Forums:
Hi, @kerywa. Thank you for your feedback. We are glad to hear you are enjoying…
2 months ago
Posted a reply to Great plugin, fantastic support, on the site WordPress.org Forums:
Hi, @jrh001. Thank you for sharing such thoughtful feedback. We’re glad to hear GiveWP has…
4 months ago
Posted a reply to Give WP is an exceptional donation plugin, on the site WordPress.org Forums:
Hi, @dimsal. Thank you for sharing your feedback. We’re thrilled to hear that the plugin…
4 months ago
Posted a reply to Best service, on the site WordPress.org Forums:
Hi, @willcarterart. Thank you for the kind words. We’re so glad to hear you had…
4 months ago
Posted a reply to Great Customer Support!, on the site WordPress.org Forums:
Hi, @deckerfoundation. It’s great to know the plugin has been working well for you and…
4 months ago
Posted a reply to quick response from support and it fixed the issue, on the site WordPress.org Forums:
Hi, @tsanne. That’s great to hear. It sounds like the quick response and clear guidance…
4 months ago
Posted a reply to Great Service, on the site WordPress.org Forums:
Hi, @trishc82. Great to hear everything was handled quickly and smoothly - just how support…
4 months ago
Posted a reply to Donation Upsells – WooCommerce Blocks Support?, on the site WordPress.org Forums:
Hi, @bssa. I'm glad you reached out! As the add-on is a premium feature, we're…
5 months ago
Posted a reply to Superlative support, on the site WordPress.org Forums:
Hi, @dm5br. That’s wonderful to hear — clear, thorough guidance is exactly what’s needed for…
5 months ago
Posted a reply to Great support!, on the site WordPress.org Forums:
Hi, @kwewegama. That’s great to hear — having a support team that takes the time…
5 months ago
Posted a reply to Excellent support service, on the site WordPress.org Forums:
Hi, @moralesgoyo. It’s great to know the issues after updating were resolved quickly and with…
5 months ago
Posted a reply to recurring donation help, on the site WordPress.org Forums:
Hi, @mbwuenschel. That’s fantastic to hear. Working through the tough ones together is what it’s…
6 months ago
Posted a reply to Excellent support from GiveWP, on the site WordPress.org Forums:
Hi, @davidstambler. That’s wonderful to hear! It’s great that the tricky issue was uncovered and…
6 months ago
Posted a reply to quick help, on the site WordPress.org Forums:
Hi, @timpressed. That’s great to hear — quick and easy support is exactly what we…
6 months ago
Posted a reply to Excellent Donation Plugin with Powerful Features, on the site WordPress.org Forums:
Hi, @shamimasfak. That’s fantastic to hear — it sounds like GiveWP has really streamlined your…
6 months ago
Posted a reply to Exceptional Service – Alex Went Above and Beyond, on the site WordPress.org Forums:
Hi, @doralevich. That’s wonderful to hear — we’re so glad the setup process went smoothly…
6 months ago
Posted a reply to Recurring Donations, on the site WordPress.org Forums:
Hi, @terrance14567. I replied to you here https://wordpress.org/support/topic/recurring-donations-continuation/. Thanks for using GiveWP! Have a great…
7 months ago
Posted a reply to Recurring donations continuation, on the site WordPress.org Forums:
Hi, @terrance14567. I’m glad you reached out. I can clarify here. Your Stripe subscriptions will…
7 months ago
Posted a reply to Great support!, on the site WordPress.org Forums:
Hi, @ericaborto. Thanks for your kind words! We're glad we could help you through the…
7 months ago
Posted a reply to GiveWP 4.x is a game-changer, on the site WordPress.org Forums:
Hi, @tomhannan. Thank you for sharing your experience! We're so glad to hear that the…
7 months ago
Posted a reply to Pretty poor, on the site WordPress.org Forums:
Hi, Tim! I noticed that you were able to connect with our support team through…
8 months ago
Posted a reply to Unclear Donation Error/Failure, on the site WordPress.org Forums:
Hi, @jmccallweb. I'm glad you reached out. I can certainly help you. That error message…
9 months ago
Posted a reply to Con l’aggiornamento blocca il sito, on the site WordPress.org Forums:
Hi, @viframm71. Thanks for reaching out — I’m glad you did. Webhook issues are often…
9 months ago
Posted a reply to Broke my website, on the site WordPress.org Forums:
Hi, @larrydcook. Thanks for reaching out — I’m glad you did. Webhook issues are often…
9 months ago
Posted a reply to Custom Field in PDF Receipt, on the site WordPress.org Forums:
Hi, @htezabwala. As the add-on is a premium feature, we're unable to provide support here.…
10 months ago
Posted a reply to IMPORTANT: Carefully Update to GiveWP 3.21.1, on the site WordPress.org Forums:
Hi, @danfrankdancom. What is likely happening here is that one or more of your donations…
11 months ago
Posted a reply to Block Spam attempts, on the site WordPress.org Forums:
Hi, @kender. I'm glad you reached out because I have a great solution for you.…
11 months ago
Posted a reply to Frustrating Bug in GiveWP – Feature Not Working, on the site WordPress.org Forums:
Hi, @sandexma. As the add-on is a premium feature, we're unable to provide support here.…
1 year ago
Posted a reply to Feature Request: Support Legacy/Option Based forms, on the site WordPress.org Forums:
Hi, @squarecandy. For our legacy forms (not multi-step or classic), we already have a solution…
1 year ago
Posted a reply to Receiving an error while creating razorpay payment, on the site WordPress.org Forums:
HI, @riyaseasternts. As the add-on is a premium feature, we're unable to provide support here.…
1 year ago
Posted a reply to Great support, on the site WordPress.org Forums:
Hi, @lucaf74. I'm glad Robin was able to help you sort out the issues you…
1 year ago
Posted a reply to Visual form pop up, on the site WordPress.org Forums:
Hi, @neyarprod. To customize GiveWP with your own CSS, it’s necessary to identify the IDs,…
1 year ago
Posted a reply to PayPal Donations Credit Card link not working, on the site WordPress.org Forums:
Hi, @jane-shakespeare. I'm glad that I could help you! If you’re all set, I will…
1 year ago
Posted a reply to Show Goal as Percentages, on the site WordPress.org Forums:
Hey, @promtedcoin64. I'm glad you reached out. When you say you'd like to display percentages…
1 year ago
Posted a reply to Visual form pop up, on the site WordPress.org Forums:
Hi, @neyarprod. Glad you reached out. I can help you What happens is that the…
1 year ago
Posted a reply to givewp-route=donate, on the site WordPress.org Forums:
Hi, @ahmedpothiawala. I’m glad you reached out. This issue is likely occurring because you're using…
1 year ago
Posted a reply to [NSFW] Uncaught Error: Call to undefined function PayPalCheckoutSdk\\Core\\php_uname(), on the site WordPress.org Forums:
Hi, @mtechgoel16. Glad you reached out! From the logs, it appears that your server is…
1 year ago
Posted a reply to Paypal Donations take fees, on the site WordPress.org Forums:
Hi, @minnalina. I’m glad you reached out. What @mrprainx explained is correct. PayPal is deprecating…
1 year ago
Posted a reply to Modifying description sent to Stripe, on the site WordPress.org Forums:
Hi, @dallascrilley. Glad you reached out. I can help you Currently, we do not have…
1 year ago
Posted a reply to How can I change the “GiveWP” text on Bank Account Payment, on the site WordPress.org Forums:
Hi, @demo7up. You said you've been paying for GiveWP, correct? You can reach out to…
1 year ago