Gary Jones
VIP Customer Experience AI Engineer at WordPress VIP
@garyj Basingstoke, UK joined Dec 2010
Teams
Polyglots
Languages
en-gb
en-ca
en-au
Bio
WordPress Origin Story
Badges
CODE
3 badges
Core Contributor
'15
Plugin Developer
CONTENT
2 badges
Documentation Contributor
'16
Photo Contributor
'22
COMMUNITY
4 badges
B
BuddyPress Contributor
'25
WordCamp Organizer
'16
WordCamp Speaker
'16
WordCamp Volunteer
'25
PRACTICE
1 badge
Accessibility Contributor
'19
POLYGLOTS
2 badges
Translation Contributor
'15
Translation Editor
'15
Current Job
VIP Customer Experience AI Engineer
Feb 2026 –
Present
WordPress VIP
Helping VIP's support and engineering teams get the right information to the right people at the right time, through AI enablement and engineering work that improves our internal tools and customer-facing plugins.
Job History
Interim Support Strategic Initiatives Team Lead
Nov 2024 – Jan 2025
WordPress VIP
Leading the small but mighty Ironworks team, as they deliver hiring, support project engineering, and other projects that help our Support team to do their best work.
Support Projects Engineering Lead
Sep 2024 – Feb 2026
WordPress VIP
Providing technical support and knowledge as part of the VIP Support Senior Leadership Team. Project manager for delivering a community hub to our customers.
Premier Support Lead
Jan 2024 – Sep 2024
WordPress VIP
Leading the Astrum team, supporting our Support Engineers and Customer Success Engineers as they support our enterprise customers in the WordPress space.
Premier Engineering Lead
Sep 2022 – Jan 2024
WordPress VIP
Providing engineering support across all of VIP Premier Support.
Customer Success Engineering Lead
Nov 2020 – Sep 2022
WordPress VIP
Led a team of 15 CS Engineers as they supported enterprise customers with their WordPress applications.
Senior Software Engineer, Enterprise
Apr 2019 – Nov 2020
WordPress VIP
Senior Software Engineer, Support
Oct 2018 – Apr 2019
WordPress VIP
WordPress Engineer and Agency Owner
Oct 2008 – Oct 2018
Gamajo
Providing technical solutions and services that add value and help businesses grow.
Recent impact
Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.
Last 30 days
4contributions
high2
medium2
score8
Last 90 days
36contributions
high12
medium24
score60
Last 12 months
157contributions
high90
medium67
score337
Team focus
Share of contributions across teams during the last 365 days
WordPress releases
Contributed to 29 releases
- 7.0
- 6.9
- 6.8
- 6.6
- 6.3
- 6.1
- 6.0
- 5.9
- 5.8
- 5.6
- 5.5
- 5.4
- 5.3
- 5.2
- 5.1
- 5.0
- 4.7
- 4.5
- 4.4
- 4.3
- 4.2
- 4.0
- 3.9
- 3.8
- 3.7
- 3.6
- 3.5
- 3.4
- 3.3
Contributions
Type
June 2026
Jun 01
Mon · 13:33
Polyglots
high
Reviewed 67 strings on translate.wordpress.org.
Jun 01
Mon · 13:18
Polyglots
high
Translated 512 strings on translate.wordpress.org.
May 2026
May 15
Fri · 17:49
Polyglots
med
Suggested 2 strings on translate.wordpress.org.
May 13
Wed · 21:33
med
Wrote a comment on the post Hello, I am the author…, on the site Translate WordPress:
Approved for #en_gb.
Approved for #en_gb.
May 07
Thu · 16:52
Forums
med
Posted a reply to After update the plugin author widget isn’t rendered, on the site WordPress.org Forums:
Thanks @alithewpdev, the stack traces have made the cause clear. This is a stale-JS issue on…
Thanks @alithewpdev, the stack traces have made the cause clear. This is a stale-JS issue on…
May 06
Wed · 22:04
Forums
med
Posted a reply to Plugin Not Working, on the site WordPress.org Forums:
The dropdown populating means the /coauthors/v1/search/ endpoint is fine and the search-as-you-type wiring works. The “selecting does…
The dropdown populating means the /coauthors/v1/search/ endpoint is fine and the search-as-you-type wiring works. The “selecting does…
May 06
Wed · 15:33
Forums
med
Posted a reply to After update the plugin author widget isn’t rendered, on the site WordPress.org Forums:
The error message “The ‘plugin-coauthors-document-setting’ plugin has encountered an error and cannot be rendered”is Gutenberg’s standard…
The error message “The ‘plugin-coauthors-document-setting’ plugin has encountered an error and cannot be rendered”is Gutenberg’s standard…
May 04
Mon · 12:13
Forums
med
Posted a reply to Authors do not populate, on the site WordPress.org Forums:
Glad to hear it’s sorted. Thanks for following up — that’s a useful data point.…
Glad to hear it’s sorted. Thanks for following up — that’s a useful data point.…
May 04
Mon · 12:11
Forums
med
Posted a reply to Blocksy Pro Author Box doesn’t update after changing author, on the site WordPress.org Forums:
Thanks, that narrows it down considerably. If switching to Twenty Twenty-Five didn’t fix it, the…
Thanks, that narrows it down considerably. If switching to Twenty Twenty-Five didn’t fix it, the…
May 01
Fri · 13:41
Forums
med
Posted a reply to Blocksy Pro Author Box doesn’t update after changing author, on the site WordPress.org Forums:
Thanks for the help so far. I’ve tried to reproduce this on a clean WordPress…
Thanks for the help so far. I’ve tried to reproduce this on a clean WordPress…
No contributions in this category yet.
Developer
-
Disable Search Slug
Active Installs: 10+
-
Genesis Accessible
Active Installs: 500+
-
Genesis JS / No JS
Active Installs: 100+
Contributor
-
Ad Code Manager
Active Installs: 40+
-
Co-Authors Plus
Active Installs: 20,000+
-
Edit Flow
Active Installs: 4,000+
-
Genesis Footer Links Nofollow
Active Installs: 10+
-
Liveblog
Active Installs: 1,000+
-
Parse.ly
Active Installs: 1,000+
-
Plugin Toggle
Active Installs: 500+
-
Portfolio Post Type
Active Installs: 50,000+
-
Rewrite Rules Inspector
Active Installs: 10,000+
-
Send Images to RSS
Active Installs: 3,000+
-
Shortcake (Shortcode UI)
Active Installs: 10,000+
-
Text Widget oEmbed
Active Installs: 20+
-
Zone Manager (Zoninator)
Active Installs: 1,000+
Total photo contributions: 1
View all photos contributed by Gary Jones to the WordPress Photo Directory →
Plugins
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ACF Content Analysis for Yoast SEO
-
Action Scheduler
-
Ad Code Manager
-
Akismet Anti-spam: Spam Protection
-
AMP
-
Automattic For Agencies Client
-
Batcache
-
Co-Authors Plus
-
Comment Edit Core - Simple Comment Editing
-
Content Audit
-
Crowdsignal Dashboard - Polls, Surveys & more
-
Disable Emojis (GDPR friendly)
-
Disable XML-RPC
-
Epoch - A native Disqus alternative with a focus on speed and privacy
-
Force Regenerate Thumbnails
-
Genesis JS / No JS
-
Genesis Simple Sidebars
-
Jetpack - WP Security, Backup, Speed, & Growth
-
Liveblog
-
Markdown on Save
-
Media Files Tools
-
MonsterInsights - Google Analytics Dashboard for WordPress (Website Stats Made Easy)
-
Multisite Enhancements
-
Offline Content
-
Page Excerpts
-
Parse.ly
-
Post Meta Inspector
-
Post UI Tabs
-
Query Monitor
-
Remote Data Blocks
-
Remove Orphan Shortcodes
-
Rewrite Rules Inspector
-
RTL Tester
-
Scriptless Social Sharing
-
Search Regex
-
Subresource Integrity (SRI) Manager
-
WCAG 2.0 form fields for Gravity Forms
-
WordPress.org Glossary
-
WP-Markdown
-
WP-Sweep
-
YOURLS: WordPress to Twitter
-
Zone Manager (Zoninator)
