FahimMurshed
@fahimmurshed Barishal, Bangladesh. joined Jun 2016
Teams
Themes
Languages
bn
Bio
Interests
WordPress Origin Story
Badges
CODE
9 badges
Core Contributor
'20
Design Contributor
'24
Hosting Contributor
'20
Plugin Developer
Theme Developer
Themes Team
'19
WP-CLI Contributor
'19
CONTENT
4 badges
Documentation Contributor
'20
Marketing Contributor
'19
Photo Contributor
'22
WordPress.tv Contributor
'20
COMMUNITY
4 badges
bbPress Contributor
'24
Meetup Organizer
'19
WordCamp Speaker
'23
WordCamp Volunteer
'25
PRACTICE
4 badges
Support Contributor
'20
Support Team
'20
Test Contributor
'25
Training Contributor
'20
POLYGLOTS
2 badges
Translation Contributor
'18
Translation Editor
'19
Job History
Product Support Lead
May 2024 – May 2026
Kahf Yazılım A.Ş
Directed support operations for a portfolio of six global mobile applications, managing a distributed team of Support Leads and Engineers. Under my leadership, the organization successfully resolved 400,000+ customer issues, consistently maintaining an 89% CSAT score. I architected a high-efficiency workflow that guaranteed initial response times within 1 hour, with a maximum 24-hour resolution window. Beyond daily operations, I focused on organizational scaling mentoring leads, institutionalizing SOPs, and serving as the primary strategic bridge between support and development teams to align product roadmaps with user needs.
Technical Support Specialist
Jan 2020 – Mar 2024
Brainstorm Force (Astra Theme)
- Delivered end-to-end technical support to 9,000+ customers across WordPress products, with a focus on the Astra theme and Astra Pro plugin, maintaining a 95%+ customer satisfaction rate.
- Diagnosed and resolved complex issues spanning websites, plugins, and themes, consistently reducing resolution cycle times and minimizing customer downtime.
- Partnered with product and engineering teams to escalate critical bugs, driving measurable improvements in product stability and quality.
- Produced 100+ support documentation and knowledge base articles that expanded self-service capabilities and reduced repeat ticket volume.
- Channeled customer feedback into actionable product improvement recommendations, directly influencing feature and UX decisions.
- Diagnosed and resolved complex issues spanning websites, plugins, and themes, consistently reducing resolution cycle times and minimizing customer downtime.
- Partnered with product and engineering teams to escalate critical bugs, driving measurable improvements in product stability and quality.
- Produced 100+ support documentation and knowledge base articles that expanded self-service capabilities and reduced repeat ticket volume.
- Channeled customer feedback into actionable product improvement recommendations, directly influencing feature and UX decisions.
Support Engineer
Mar 2015 – Feb 2020
Themeum
- Delivered first-line support for 6000+ clients, resolving high volumes of technical queries on Joomla and WordPress solutions.
- Developed and maintained a support knowledge base, increasing client self-help usage.
- Collaborated cross-functionally on product updates and customer feedback integration.
- Recognized for consistently meeting resolution timelines and enhancing customer experience.
- Developed and maintained a support knowledge base, increasing client self-help usage.
- Collaborated cross-functionally on product updates and customer feedback integration.
- Recognized for consistently meeting resolution timelines and enhancing customer experience.
Recent impact
Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.
Last 30 days
2contributions
high2
medium0
score6
Last 90 days
38contributions
high38
medium0
score114
Last 12 months
131contributions
high112
medium19
score355
Team focus
Share of contributions across teams during the last 365 days
WordPress releases
Contributed to 2 releases
- 6.7
- 5.4
Contributions
Type
May 2026
May 20
Wed · 20:09
Themes
med
May 20
Wed · 20:01
Themes
med
May 03
Sun · 22:20
Themes
med
May 03
Sun · 22:05
Themes
med
April 2026
Apr 01
Wed · 21:15
Themes
med
Apr 01
Wed · 21:08
Themes
med
Apr 01
Wed · 21:04
Themes
med
Apr 01
Wed · 20:56
Themes
med
Apr 01
Wed · 19:04
Themes
med
Apr 01
Wed · 18:48
Themes
med
No contributions in this category yet.
Developer
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Change WooCommerce Authorship - Migrate WC Product Author Ownership
Active Installs: 200+
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Crowdfunding Login Form - Make WPCF Login Page
Active Installs: 20+
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Rhino Portfolio for WPPB
Active Installs: 10+
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Themeum Page Builder WooCommerce Addon
Active Installs: 20+
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Tutor LMS Author Ownership Changer - Migrate your Course Author Ownership
Active Installs: 200+
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GolpoActive Installs: 100+
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Niche BlogActive Installs: 400+
Total photo contributions: 50
View all photos contributed by FahimMurshed to the WordPress Photo Directory →
Completed Courses
Total completed courses: 3
- WordPress Credits Mentor's Course November 28, 2025
- Getting Started With WordPress: Get Set Up November 7, 2025
- Community meeting etiquette November 7, 2025
Plugins
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Advanced Rich Text Tools for Gutenberg
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bbPress
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Bogo
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BuddyPress
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Change WooCommerce Authorship - Migrate WC Product Author Ownership
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Contact Form 7
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Crowdfunding Login Form - Make WPCF Login Page
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Debug Bar
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Flamingo
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Gutenberg
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Health Check & Troubleshooting
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Jetpack - WP Security, Backup, Speed, & Growth
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LiteSpeed Cache
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Loco Translate
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PHP Compatibility Checker
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Pluginception
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PrettyLinks - Affiliate Links, Link Branding, Link Tracking, Marketing and Stripe Payments Plugin
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Query Monitor
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Regenerate Thumbnails
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Simple CSS
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Tutor LMS Author Ownership Changer - Migrate your Course Author Ownership
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User Profile Picture
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weForms - Easy Drag & Drop Contact Form Builder For WordPress
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WooCommerce
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Wordfence Security - Firewall, Malware Scan, and Login Security
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WP Plugin Info Card
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WP-Sweep
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Yoast SEO - Advanced SEO with real-time guidance and built-in AI
বাংলা (Bengali (Bangladesh)) Plugins Translation Editor - #bn_BD
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Rhino Portfolio for WPPB
Active Installs: 10+
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WP Crowdfunding
Active Installs: 3,000+
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WP Mega Menu
Active Installs: 9,000+



















