Changeset 731680

Timestamp:

06/25/2013 08:10:31 PM (13 years ago)

Author:

rhinosupport

Message:

• updated readme.txt
• added banner image to assets/
• added screenshots to assets/

Location:

rhino-support

Files:

• assets/banner-772x250.png (added)
• assets/screenshot-1.png (added)
• assets/screenshot-2.png (added)
• assets/screenshot-3.png (added)
• assets/screenshot-4.png (added)
• assets/screenshot-5.png (added)
• assets/screenshot-6.png (added)
• assets/screenshot-7.png (added)
• trunk/readme.txt (modified) (3 diffs)

rhino-support/trunk/readme.txt

@@ -1 +1 @@
 === Rhino Support for WordPress ===
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 Contributors: rhinosupport
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 Donate link: 
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 Tags: Support Desk, Customer Support, Rhino Support, Help Desk, Support Ticket
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 Requires at least: 3.3
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 Tested up to: 3.5.1
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 Stable tag: trunk
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 License: GPLv2 or later
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 License URI: http://www.gnu.org/licenses/gpl-2.0.html
 
+Easily connect a WordPress site to your help desk, powered by RhinoSupport.com. Instantly embed support ticket forms with a simple shortcode. 
 
+== Description ==
 
 Customers can view or open support tickets from a WordPress site by using this plugin to connect directly to your help desk, powered by RhinoSupport.com  Additional options also exist for "logged in" users.
 
-
-
-== Description ==
-
-
-
-Customers can view or open support tickets from a WordPress site by using this plugin to connect directly to your help desk, powered by RhinoSupport.com  Additional options also exist for "logged in" users.
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-
-
 == Installation ==
 
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 1. Upload `rhino-support` folder to the `/wp-content/plugins/` directory
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 2. Activate the plugin through the 'Plugins' menu in WordPress
 
@@ -42 +23 @@
 1. Install Rhino Support either via the WordPress.org plugin directory, or by uploading the `rhino-support` folder to the `/wp-content/plugins/` directory on your server.
 2. After activating Rhino Support for WordPress, you will be asked to connect to Rhino Support via your API key. Follow the instructions inside the plugin for obtaining your Rhino Support API key. 
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 3. You're all set. There are written instructions and training videos for using the plugin included. 
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-
 
 == Frequently asked questions ==
 
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 = Will this turn my WordPress site into a support ticket system? =
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-
 
 No, this is used to make it convenient for visitors and users of your site to submit tickets through the Rhino Support system. You'll need to set up an account at Rhino Support first.
 
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 = Do I need a Rhino Support account to use the plugin? =
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-
 
 Yes, inside the plugin there is information on how to get a Free Trial to the Rhino Support Service. 
 
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 == Screenshots ==
 
+1. Easily connect the plugin to your Rhino Support account by simply pasting the API key that is issued to your account. 
 
+2. Visitors to your site can submit tickets to the departments that you configure. You can give access to certain departments for visitors and different departments for users that are logged in to your WordPress site. 
 
+3. Simply insert a shortcode on a page that will embed a form to submit a support ticket. 
+
+4. The form is displayed automatically when someone visits the page that you created. It will already include their name and email if they are logged in to your site. 
+
+5. You can also create a tab to display a "Contact Us" option on the side of your site. You have the options to select it on particular pages and posts or simply show it throughout your entire site. 
+
+6. You can create a page with a shortcode that will list the tickets of the users that are logged in to your site. 
+
+7. Logged in users see a list of all their tickets in the Rhino Support System. Each ticket will have a link to go directly to that ticket on the Rhino Support System. 
 
 
 == Changelog ==
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-
 
 = 1.0.41 = 
@@ -82 +59 @@
 
 
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 == Upgrade notice ==