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Changeset 3400114


Ignore:
Timestamp:
11/21/2025 01:38:29 AM (7 weeks ago)
Author:
plugcrux
Message:

Released version 1.0.7 with updated readme following WordPress.org guidelines

Location:
integrate-with-zoho-desk
Files:
79 added
2 edited

Legend:

Unmodified
Added
Removed

  • integrate-with-zoho-desk/trunk/integrate-with-zoho-desk.php

    r3367574 r3400114  
    44 * Plugin Name: Integration for Zoho Desk
    55 * Plugin URI: https://integrazo.com/products/integrate-with-zoho-desk
    6  * Description: Automatically send contact form submissions from popular WordPress forms to Zoho Desk and grow your business.
    7  * Version: 1.0.6
     6 * Description: Connect Contact Form 7, WPForms, Elementor Forms, Gravity Forms, and Formidable Forms submissions with Zoho Desk.
     7 * Version: 1.0.7
    88 * Author: Integrazo
    99 * Author URI: https://integrazo.com/

  • integrate-with-zoho-desk/trunk/readme.txt

    r3367574 r3400114  
    1 === Integration for Zoho Desk – Contact Form 7, WPForms, Elementor, Gravity Forms & More ===
     1=== Integration for Zoho Desk ===
    22Contributors: plugcrux, integrazo, padmadev
    3 Tags: zoho desk integration, contact form 7 zoho desk, gravity forms zoho desk, wpforms zoho desk, elementor forms zoho desk
     3Tags: zoho desk integration, zoho desk, contact form 7, wpforms, elementor forms
    44Requires at least: 6.0
    55Tested up to: 6.8
    66Requires PHP: 7.4
    7 Stable tag: 1.0.6
     7Stable tag: 1.0.7
    88License: GPLv2 or later
    99License URI: https://www.gnu.org/licenses/gpl-2.0.html
    1010
    11 One plugin for integrating Contact Form 7, WPForms, Elementor Forms, Gravity Forms, and Formidable Forms with Zoho Desk using AI.
     11Connect Contact Form 7, WPForms, Elementor Forms, Gravity Forms, and Formidable Forms submissions with Zoho Desk.
    1212
    1313== Description ==
    1414
    15 Easily connect your WordPress contact forms with Zoho Desk to improve your customer support workflow — no coding required!
    16 
    17 The Integration for Zoho Desk plugin seamlessly integrates Contact Form 7, WPForms, Elementor Forms, Gravity Forms, and Formidable Forms with Zoho Desk. It automatically creates tickets and syncs form submissions to your Zoho Desk account in real time, helping you manage customer inquiries efficiently.
     15This plugin sends form submissions from Contact Form 7, WPForms, Elementor Forms, Gravity Forms, and Formidable Forms to Zoho Desk.
     16
     17When a user submits a form, the plugin can create support tickets in your Zoho Desk account. This helps reduce manual ticket creation and keeps your support system synchronized with your website forms.
     18
     19Supported form plugins:
     20
     21- [Contact Form 7](https://wordpress.org/plugins/contact-form-7/)
     22- [WPForms](https://wordpress.org/plugins/wpforms-lite/)
     23- [Elementor Forms](https://wordpress.org/plugins/elementor/)
     24- [Gravity Forms](https://www.gravityforms.com/)
     25- [Formidable Forms](https://wordpress.org/plugins/formidable/)
    1826
    1927https://www.youtube.com/watch?v=M15Mvdj2M2E
    2028
    21 **Helpful Resources** 
    22 🚀 [Video Tutorial](https://www.youtube.com/watch?v=M15Mvdj2M2E) | 🚀 [Contact Support](https://integrazo.com/pages/contact) | 🚀 [Request Feature](https://integrazo.com/pages/request-feature) | 🚀 [Official Website](https://integrazo.com/) | 🚀 [Upgrade to Pro](https://integrazo.com/products/integrate-with-zoho-desk)
    23 
    24 **Supported Form Builders:** 
    25 - [Contact Form 7](https://wordpress.org/plugins/contact-form-7/) 
    26 - [WPForms](https://wordpress.org/plugins/wpforms-lite/) 
    27 - [Elementor Forms](https://elementor.com/features/form-builder/) 
    28 - [Gravity Forms](https://www.gravityforms.com/) 
    29 - [Formidable Forms](https://wordpress.org/plugins/formidable/)
    30 
    31 == Documentation ==
    32 
    33 ✅ **Authentication:**
    34 - Navigate to the **Accounts** page in the plugin.
    35 - Click the **Add Account** button — a popup will appear.
    36 - Enter a meaningful **Account Name** (for example, "Main Zoho Desk Account").
    37 - Select the correct **Data Center** from the dropdown (e.g., zoho.com, zoho.eu).
    38 - Click **Authenticate** — you will be redirected to the Zoho authorization page.
    39 - Log in to Zoho and approve the connection request.
    40 - Once approved, you will be automatically redirected back to the plugin, and the account will appear in the list.
    41 
    42 ✅ **Add Integration:**
    43 - Go to the **Setup** page to configure new integrations.
    44 - Click the **Add Integration** button to open the setup popup.
    45 - Enter an **Integration Name** (e.g., "Support Ticket Form").
    46 - Select the **Form** you want to connect (e.g., Contact Form 7, WPForms, Elementor).
    47 - Choose the **Zoho Account** you connected earlier.
    48 - Select the **Department** in Zoho Desk where tickets should be created.
    49 - Map form fields to Zoho Desk fields in the **Field Mapping** section (e.g., map “your-email” → “Customer Email,” “your-subject” → “Subject”).
    50 - Optionally map additional fields like priority, category, custom fields, or attachments.
    51 - Use the **Filter Criteria** section to apply conditional logic (e.g., sync only when a specific department is selected).
    52 - Click **Save Mapping** to save the integration.
    53 
    54 ✅ **Logs:**
    55 - Go to the **Logs** page to view all activity — you’ll see a list of submissions, their statuses, and messages.
    56 - Status types include:
    57   - **SUCCESS** → Ticket created successfully.
    58   - **RECORD_FAILED** → Sync failed (e.g., missing required fields).
    59   - **AI_DETECTION** → Blocked by AI rules (e.g., spam detection).
    60 - You can **Resync**, **Delete**, or perform **Bulk Actions** on records.
    61 - Use filters like **Integration**, **Status**, and **Time Range** to narrow results.
    62 - Click the **log details icon** to view full error details, form data, and Zoho API responses.
    63 - Resync failed or AI-detected records anytime after manual review.
    64 
    65 ✅ **Settings:**
    66 - Go to the **Settings** page to manage global plugin settings.
    67 - Enable **Delete Data on Uninstall** to remove all plugin data when uninstalled.
    68 - Enable **Error Email Notification** to receive alerts for failed records.
    69 - Enter **Email Addresses** (comma-separated) for notifications.
    70 - Set a **Subject Line** for notification emails (e.g., “Zoho Desk Sync Error”).
    71 - Click **Save Settings** to apply.
    72 
    73 ✅ **AI Settings:**
    74 - Go to the **AI Settings** tab to manage email validation, detection, and spam control.
    75 - Under **Email Validation**, block submissions from public domains (e.g., gmail.com, yahoo.com).
    76 - Add/remove domains in the **Blocked Domains** box — type and press Enter to add, click the “x” to remove.
    77 - Choose the **Action** for blocked emails:
    78   - **Send to Zoho Desk (Ignore AI Detection)**
    79   - **Store in Logs (Review & Sync Later)**
    80 - Click **Save Settings** to apply, or use **Reset** and **Clear All** to manage domain lists.
    81 - Switch between **Email Validation**, **Email Detection**, and **Spam Detection** tabs to set rules for each.
    82 
    83 == Upgrade to Pro ==
    84 
    85 Unlock the full power of the Zoho Desk Integration plugin with the **Premium Version**!
    86 
    87 The free version helps you get started, but the premium upgrade provides advanced tools, unlimited connections, and enhanced automation — perfect for growing businesses and agencies.
    88 
    89 ✅ **Premium Features at a Glance:**
    90 - **Account Connection Limit:** Free – 2 accounts | Premium – Unlimited accounts 
    91 - **Form Connection Limit:** Free – 2 forms | Premium – Unlimited forms 
    92 - **Supported Form Types:** All form types supported in both free and premium 
    93 - **Premium Fields Support:** Premium only 
    94 - **Custom Fields Mapping:** Premium only 
    95 - **Custom Value Support:** Available in both free and premium 
    96 - **System Fields Mapping:** Available in both free and premium 
    97 - **Note Field Integration:** Available in both free and premium 
    98 - **Error Log Resync:** Premium only 
    99 - **Error Email Notifications:** Available in both free and premium 
    100 - **Daily Record Processing Limit:** Unlimited in both free and premium
    101 
    102 🚀 **Why Go Pro?**
    103 - Remove all limits on accounts and forms 
    104 - Unlock premium and custom field mapping 
    105 - Automate error handling with email alerts and resync 
    106 - Access future premium-only features and priority support
    107 
    108 👉 **Upgrade Now:** [Upgrade to Premium](https://integrazo.com/products/integrate-with-zoho-desk)
    109 
    110 == All Integrations ==
    111 
    112 **Supported Products** 
    113 * [**Zoho CRM**](https://www.zoho.com/crm/) 
    114 * [**Zoho Bigin**](https://www.zoho.com/bigin/) 
    115 * [**Zoho Desk**](https://www.zoho.com/desk/) 
    116 * [**Zoho Campaigns**](https://www.zoho.com/campaigns/) 
    117 * [**HubSpot CRM**](https://www.hubspot.com/products/crm) 
    118 * [**Mailchimp**](https://mailchimp.com/) 
    119 * [**Freshsales CRM**](https://www.freshworks.com/crm/sales-automation/)
    120 
    121 **Currently Supported Integrations** 
    122 * [**Contact Form 7 to Zoho CRM**](https://wordpress.org/plugins/integrate-any-form-with-zoho-crm/) 
    123 * [**WPForms to Zoho CRM**](https://wordpress.org/plugins/integrate-any-form-with-zoho-crm/) 
    124 * [**Gravity Forms to Zoho CRM**](https://wordpress.org/plugins/integrate-any-form-with-zoho-crm/) 
    125 * [**Elementor Forms to Zoho CRM**](https://wordpress.org/plugins/integrate-any-form-with-zoho-crm/) 
    126 * [**Formidable Forms to Zoho CRM**](https://wordpress.org/plugins/integrate-any-form-with-zoho-crm/) 
    127 * [**Contact Form 7 to Zoho Bigin**](https://wordpress.org/plugins/integrate-any-form-with-zoho-crm/) 
    128 * [**WPForms to Zoho Bigin**](https://wordpress.org/plugins/integrate-any-form-with-zoho-crm/) 
    129 * [**Gravity Forms to Zoho Bigin**](https://wordpress.org/plugins/integrate-any-form-with-zoho-crm/) 
    130 * [**Elementor Forms to Zoho Bigin**](https://wordpress.org/plugins/integrate-any-form-with-zoho-crm/) 
    131 * [**Formidable Forms to Zoho Bigin**](https://wordpress.org/plugins/integrate-any-form-with-zoho-crm/) 
    132 * [**Contact Form 7 to Zoho Campaigns**](https://wordpress.org/plugins/integrate-with-zoho-campaigns/) 
    133 * [**WPForms to Zoho Campaigns**](https://wordpress.org/plugins/integrate-with-zoho-campaigns/) 
    134 * [**Gravity Forms to Zoho Campaigns**](https://wordpress.org/plugins/integrate-with-zoho-campaigns/) 
    135 * [**Elementor Forms to Zoho Campaigns**](https://wordpress.org/plugins/integrate-with-zoho-campaigns/) 
    136 * [**Formidable Forms to Zoho Campaigns**](https://wordpress.org/plugins/integrate-with-zoho-campaigns/) 
    137 * [**Contact Form 7 to Zoho Desk**](https://wordpress.org/plugins/integrate-with-zoho-desk/) 
    138 * [**WPForms to Zoho Desk**](https://wordpress.org/plugins/integrate-with-zoho-desk/) 
    139 * [**Gravity Forms to Zoho Desk**](https://wordpress.org/plugins/integrate-with-zoho-desk/) 
    140 * [**Elementor Forms to Zoho Desk**](https://wordpress.org/plugins/integrate-with-zoho-desk/) 
    141 * [**Formidable Forms to Zoho Desk**](https://wordpress.org/plugins/integrate-with-zoho-desk/) 
    142 * [**Contact Form 7 to Mailchimp**](https://wordpress.org/plugins/integrate-with-mailchimp/) 
    143 * [**WPForms to Mailchimp**](https://wordpress.org/plugins/integrate-with-mailchimp/) 
    144 * [**Gravity Forms to Mailchimp**](https://wordpress.org/plugins/integrate-with-mailchimp/) 
    145 * [**Elementor Forms to Mailchimp**](https://wordpress.org/plugins/integrate-with-mailchimp/) 
    146 * [**Formidable Forms to Mailchimp**](https://wordpress.org/plugins/integrate-with-mailchimp/) 
    147 * [**Contact Form 7 to HubSpot CRM**](https://wordpress.org/plugins/integrate-with-hubspot-crm/) 
    148 * [**WPForms to HubSpot CRM**](https://wordpress.org/plugins/integrate-with-hubspot-crm/) 
    149 * [**Gravity Forms to HubSpot CRM**](https://wordpress.org/plugins/integrate-with-hubspot-crm/) 
    150 * [**Elementor Forms to HubSpot CRM**](https://wordpress.org/plugins/integrate-with-hubspot-crm/) 
    151 * [**Formidable Forms to HubSpot CRM**](https://wordpress.org/plugins/integrate-with-hubspot-crm/) 
    152 * [**Contact Form 7 to Freshsales CRM**](https://wordpress.org/plugins/crm-integration-freshworks-any-form/) 
    153 * [**WPForms to Freshsales CRM**](https://wordpress.org/plugins/crm-integration-freshworks-any-form/) 
    154 * [**Gravity Forms to Freshsales CRM**](https://wordpress.org/plugins/crm-integration-freshworks-any-form/) 
    155 * [**Elementor Forms to Freshsales CRM**](https://wordpress.org/plugins/crm-integration-freshworks-any-form/) 
    156 * [**Formidable Forms to Freshsales CRM**](https://wordpress.org/plugins/crm-integration-freshworks-any-form/)
    157 
    158 **Video Tutorials** 
    159 * [**Contact Form 7 Zoho CRM**](https://youtu.be/AR1sWMm6ZsM) 
    160 * [**WPForms Zoho CRM**](https://youtu.be/AR1sWMm6ZsM) 
    161 * [**Gravity Forms Zoho CRM**](https://youtu.be/AR1sWMm6ZsM) 
    162 * [**Elementor Forms Zoho CRM**](https://youtu.be/AR1sWMm6ZsM) 
    163 * [**Formidable Forms Zoho CRM**](https://youtu.be/AR1sWMm6ZsM) 
    164 * [**Contact Form 7 Zoho Bigin**](https://youtu.be/AR1sWMm6ZsM) 
    165 * [**WPForms Zoho Bigin**](https://youtu.be/AR1sWMm6ZsM) 
    166 * [**Gravity Forms Zoho Bigin**](https://youtu.be/AR1sWMm6ZsM) 
    167 * [**Elementor Forms Zoho Bigin**](https://youtu.be/AR1sWMm6ZsM) 
    168 * [**Formidable Forms Zoho Bigin**](https://youtu.be/AR1sWMm6ZsM) 
    169 * [**Contact Form 7 Zoho Campaigns**](https://youtu.be/M5MKPvSrpD0) 
    170 * [**WPForms Zoho Campaigns**](https://youtu.be/M5MKPvSrpD0) 
    171 * [**Gravity Forms Zoho Campaigns**](https://youtu.be/M5MKPvSrpD0) 
    172 * [**Elementor Forms Zoho Campaigns**](https://youtu.be/M5MKPvSrpD0) 
    173 * [**Formidable Forms Zoho Campaigns**](https://youtu.be/M5MKPvSrpD0) 
    174 * [**Contact Form 7 Zoho Desk**](https://www.youtube.com/watch?v=M15Mvdj2M2E) 
    175 * [**WPForms Zoho Desk**](https://www.youtube.com/watch?v=M15Mvdj2M2E) 
    176 * [**Gravity Forms Zoho Desk**](https://www.youtube.com/watch?v=M15Mvdj2M2E) 
    177 * [**Elementor Forms Zoho Desk**](https://www.youtube.com/watch?v=M15Mvdj2M2E) 
    178 * [**Formidable Forms Zoho Desk**](https://www.youtube.com/watch?v=M15Mvdj2M2E) 
    179 * [**Contact Form 7 Mailchimp**](https://youtu.be/i4_GFZFVo84) 
    180 * [**WPForms Mailchimp**](https://youtu.be/i4_GFZFVo84) 
    181 * [**Gravity Forms Mailchimp**](https://youtu.be/i4_GFZFVo84) 
    182 * [**Elementor Forms Mailchimp**](https://youtu.be/i4_GFZFVo84) 
    183 * [**Formidable Forms Mailchimp**](https://youtu.be/i4_GFZFVo84) 
    184 * [**Contact Form 7 HubSpot CRM**](https://youtu.be/xHMIQjzV6z4) 
    185 * [**WPForms HubSpot CRM**](https://youtu.be/xHMIQjzV6z4) 
    186 * [**Gravity Forms HubSpot CRM**](https://youtu.be/xHMIQjzV6z4) 
    187 * [**Elementor Forms HubSpot CRM**](https://youtu.be/xHMIQjzV6z4) 
    188 * [**Formidable Forms HubSpot CRM**](https://youtu.be/xHMIQjzV6z4) 
    189 * [**Contact Form 7 Freshsales CRM**](https://youtu.be/y_aV8g73uW8) 
    190 * [**WPForms Freshsales CRM**](https://youtu.be/y_aV8g73uW8) 
    191 * [**Gravity Forms Freshsales CRM**](https://youtu.be/y_aV8g73uW8) 
    192 * [**Elementor Forms Freshsales CRM**](https://youtu.be/y_aV8g73uW8) 
    193 * [**Formidable Forms Freshsales CRM**](https://youtu.be/y_aV8g73uW8)
     29== Authentication ==
     30
     31To connect your Zoho Desk account:
     32
     331. Go to the Accounts page in the plugin.
     342. Click Add Account.
     353. Enter an identifiable account name (for example, “Main Zoho Desk Account”).
     364. Select the appropriate data center (for example, `zoho.com`, `zoho.eu`).
     375. Click Authenticate to open the Zoho authorization page.
     386. Log in to Zoho and approve the requested permissions.
     397. After approval, you will be redirected back to WordPress, and the account will be listed on the Accounts page.
     40
     41== Add Integration ==
     42
     43To create a new integration:
     44
     451. Go to the Setup page.
     462. Click Add Integration.
     473. Enter an integration name (for example, “Support Ticket Form”).
     484. Select the form type (Contact Form 7, WPForms, Elementor, Gravity Forms, or Formidable).
     495. Choose the connected Zoho Desk account.
     506. Select the Zoho Desk department where tickets should be created.
     517. Map form fields to Zoho Desk fields in the field mapping section.
     528. Optionally map additional fields such as priority, category, custom fields, or attachments (where supported).
     539. Use the filter criteria section to apply conditions (for example, create tickets only when specific conditions are met).
     5410. Click Save Mapping.
     55
     56== Logs ==
     57
     58The plugin provides a logs section to review how data is being sent to Zoho Desk.
     59
     60- Open the Logs page to see a list of submissions and their statuses.
     61- Typical statuses include:
     62  - SUCCESS – ticket created successfully.
     63  - RECORD_FAILED – ticket not created due to an error.
     64  - AI_DETECTION – held due to AI rules (for example, domain or validation rules).
     65
     66Additional options:
     67
     68- Filter logs by integration, status, or date range.
     69- Open the log details view to see the full request, response, and error messages.
     70- Resync or delete individual records, or use bulk actions where available.
     71- Review AI-detected records and resync them after manual review, if required.
     72
     73== Settings ==
     74
     75Global settings can be managed from the Settings page:
     76
     77- Delete data on uninstall – when enabled, plugin data will be removed when the plugin is deleted from WordPress.
     78- Error email notification – enable or disable email notifications when a record fails.
     79- Notification emails – specify one or more email addresses (comma-separated) to receive error notifications.
     80- Email subject – set the subject line for error notification emails.
     81
     82== AI Settings ==
     83
     84AI-related options can be managed from the AI Settings section:
     85
     86- Email validation – configure rules to handle email addresses from specific domains.
     87- Blocked domains – add or remove domains that should be treated according to your rules.
     88- Action for blocked emails:
     89  - Send to Zoho Desk (ignore AI detection), or
     90  - Store in logs for review and manual resync later.
     91- Tabs for Email Validation, Email Detection, and Spam Detection – configure rules separately for each type of check.
     92
     93== Privacy and Data Handling ==
     94
     95- Form submission data is sent from your WordPress site to Zoho Desk via their API.
     96- The plugin does not send data to any third-party service other than the configured Zoho services.
     97
     98== Free and Paid Features ==
     99
     100Free version includes:
     101
     102- Connect up to 2 Zoho Desk accounts
     103- Connect up to 2 forms
     104- Support for standard fields and basic field mapping
     105- Custom value support
     106- System fields mapping (where available)
     107- Basic AI options
     108- Error log view and basic management
     109
     110Paid version adds:
     111
     112- Unlimited account connections (subject to Zoho limits)
     113- Unlimited form connections
     114- Premium field support
     115- Custom field mapping
     116- Extended AI controls and detection rules
     117- Advanced resync options and log handling
     118- Email notifications for failed records
     119
     120Upgrade now: https://integrazo.com/products/integrate-with-zoho-desk
    194121
    195122== Features Overview ==
    196123
    197 ✨ **Key Highlights:**
    198 - Easy setup with a step-by-step wizard 
    199 - Supports multiple Zoho accounts and departments 
    200 - Real-time syncing of form submissions to Zoho Desk 
    201 - Advanced field mapping, including custom fields 
    202 - Conditional logic to control when tickets are created 
    203 - Detailed activity logs with error handling and resync options 
    204 - AI-powered email validation and spam filtering 
    205 - GDPR-compliant data handling and secure OAuth 2.0 authentication 
    206 - Email notifications for integration errors 
    207 - Unlimited accounts and forms
    208 
    209 == Benefits ==
    210 
    211 - **Boost Support Efficiency:** Automatically create tickets without manual entry 
    212 - **Improve Data Quality:** Use AI-based email validation to block invalid or disposable addresses 
    213 - **Save Time:** Automate ticket creation and reduce manual work 
    214 - **Increase Customer Satisfaction:** Route tickets accurately with precise field mapping 
    215 - **Stay Compliant:** Manage customer data securely with GDPR-ready practices
    216 
    217 == Who Should Use This Plugin? ==
    218 
    219 - Bloggers and small businesses who want to automate support ticket creation 
    220 - Agencies managing multiple client websites and help desks 
    221 - eCommerce websites using WordPress and Zoho Desk for customer support 
    222 - Developers building custom integrations with Zoho tools 
    223 - Anyone looking to improve and streamline customer support workflows
    224 
    225 == Roadmap ==
    226 
    227 We’re constantly improving! Here’s what’s coming next: 
    228 - Integration with more form plugins (Ninja Forms, Fluent Forms, etc.) 
    229 - Enhanced reporting and analytics dashboard 
    230 - Webhook support for custom integrations 
    231 - AI-driven ticket prioritization and categorization 
    232 - Multilingual support and improved translations
    233 
    234 == Privacy & GDPR ==
    235 
    236 This plugin does not collect or store any personal data on its own. 
    237 - All data is passed directly to Zoho Desk via their secure API.
     124- Connect Zoho Desk to supported form plugins
     125- Configure multiple Zoho Desk accounts and departments
     126- Map form fields to Zoho Desk fields, including custom fields
     127- Real-time ticket creation
     128- Optional conditional logic
     129- Activity logs with status and error details
     130- Resync options for failed or AI-held records
     131- AI-based email and spam handling
     132- Optional email notifications
     133- Settings to control data removal on uninstall
    238134
    239135== Installation ==
    240136
    241 Automatic Installation 
     137Automatic installation 
    2421381. Go to Plugins > Add New in your WordPress dashboard. 
    243 2. In the search bar, type **Integrazo** and locate this plugin.
     1392. Search for Integrazo and locate this plugin. 
    2441403. Click Install and then Activate. 
    2451414. Go to plugin settings to connect your Zoho Desk account and start syncing.
    246142
    247 Manual Installation 
     143Manual installation 
    2481441. Upload the plugin ZIP file via Plugins > Add New > Upload Plugin. 
    2491452. Activate the plugin. 
    250 3. Go to plugin settings and complete the setup.
     1463. Go to the plugin settings and complete the setup.
    251147
    252148== Screenshots ==
    253149
    254 1. Connect Account 
    255 2. Map Fields 
    256 3. Integration Logs 
    257 4. Detailed Logs 
    258 5. Settings Page 
    259 6. AI-Powered Validation Settings 
     1501. Connect account 
     1512. Map fields 
     1523. Integration logs 
     1534. Detailed log view 
     1545. Settings page 
     1556. AI validation settings 
    260156
    261157== Frequently Asked Questions ==
    262158
    263 = Which WordPress forms are supported for Zoho Desk integration? =
    264 This plugin offers seamless Zoho Desk integration with leading WordPress form plugins, allowing you to automatically create Zoho Desk support tickets from form submissions. Supported form builders include:
    265 
    266 * [Contact Form 7](https://wordpress.org/plugins/contact-form-7/) – Easily integrate Contact Form 7 with Zoho Desk to auto-generate support tickets from user submissions.
    267 * [WPForms](https://wordpress.org/plugins/wpforms-lite/) – Set up Zoho Desk ticket creation from WPForms entries with real-time syncing.
    268 * [Elementor Forms](https://wordpress.org/plugins/elementor/) – Connect Elementor Forms to Zoho Desk and instantly convert submissions into support tickets.
    269 * [Gravity Forms](https://www.gravityforms.com/) – Enable Zoho Desk integration for Gravity Forms to map fields and create tickets automatically.
    270 * [Formidable Forms](https://wordpress.org/plugins/formidable/) – Automate ticket creation in Zoho Desk from Formidable Forms submissions with full field mapping support.
    271 
    272 = How to connect Contact Form 7 to Zoho Desk? =
    273 To set up Contact Form 7 integration with Zoho Desk and automatically create support tickets:
    274 
    275 * Go to the plugin settings and open the **Setup** tab.
    276 * Select **Contact Form 7** from the list of supported form plugins.
    277 * Choose your connected **Zoho Desk account**.
    278 * Map form fields (like name, email, message) to Zoho Desk ticket fields.
    279 * Click **Save Integration** to enable ticket creation on form submission.
    280 
    281 = How to integrate WPForms with Zoho Desk? =
    282 To enable WPForms Zoho Desk integration and automate ticket creation:
    283 
    284 * Navigate to plugin settings and open the **Setup** tab.
    285 * Choose **WPForms** as the form type.
    286 * Select your Zoho Desk account for integration.
    287 * Map WPForms fields to Zoho Desk ticket fields.
    288 * Save the integration to start sending form submissions to Zoho Desk.
    289 
    290 = Can I send Elementor Forms submissions to Zoho Desk? =
    291 Yes, the plugin fully supports Elementor Zoho Desk integration. Follow these steps:
    292 
    293 * Go to the plugin **Setup** section.
    294 * Select **Elementor Forms** as your form builder.
    295 * Choose the Zoho Desk account you want to use.
    296 * Map form fields to corresponding Zoho Desk ticket fields.
    297 * Save the configuration to start automatic ticket creation.
    298 
    299 = Does this plugin support Gravity Forms Zoho Desk integration? =
    300 Absolutely. To connect Gravity Forms with Zoho Desk and auto-create tickets:
    301 
    302 * Open plugin settings and go to the **Setup** section.
    303 * Select **Gravity Forms** as the form plugin.
    304 * Pick your Zoho Desk account for the integration.
    305 * Map Gravity Forms fields to Zoho Desk ticket fields.
    306 * Save and activate the integration to start syncing form submissions.
    307 
    308 = How to connect Formidable Forms with Zoho Desk? =
    309 You can easily integrate Formidable Forms with Zoho Desk to generate support tickets:
    310 
    311 * Go to the plugin settings and access the **Setup** tab.
    312 * Choose **Formidable Forms** from the supported list.
    313 * Select the Zoho Desk account you want to connect.
    314 * Map form fields to Zoho Desk ticket fields.
    315 * Save the setup to begin syncing submissions as support tickets.
    316 
    317 = Can I map custom fields in Zoho Desk? =
    318 Yes, the plugin supports advanced field mapping. You can:
    319 
    320 * Map form fields to custom fields in Zoho Desk.
    321 * Ensure accurate and structured data transfer for segmentation.
    322 
    323 = What happens if a submission fails to sync with Zoho Desk? =
    324 If syncing fails, the submission will be logged in the **Error Logs**. You can:
    325 
    326 * View detailed error messages.
    327 * Retry failed submissions using the **resync** option.
    328 * Contact [Support](https://integrazo.com/pages/contact?utm_source=readme&utm_medium=support_link&utm_campaign=zoho_desk_integration) for help.
     159= Which WordPress form plugins does this support? =
     160
     161This plugin currently supports:
     162
     163- Contact Form 7 
     164- WPForms 
     165- Elementor Forms 
     166- Gravity Forms 
     167- Formidable Forms 
     168
     169= How do I integrate Contact Form 7 with Zoho Desk? =
     170
     1711. Open the plugin and go to the Setup tab. 
     1722. Choose Contact Form 7 as the form type. 
     1733. Select the Zoho Desk department. 
     1744. Map the Contact Form 7 fields to Zoho Desk fields. 
     1755. Save the integration.
     176
     177= How do I integrate WPForms with Zoho Desk? =
     178
     1791. Go to the plugin’s Setup section. 
     1802. Select WPForms as the form type. 
     1813. Choose the Zoho Desk department. 
     1824. Map WPForms fields to Zoho Desk fields. 
     1835. Save the integration.
     184
     185The same steps apply for Elementor Forms, Gravity Forms, and Formidable Forms.
     186
     187= Can I map custom fields? =
     188
     189Yes, you can map form fields to custom fields in Zoho Desk where supported.
     190
     191= What happens if a ticket fails to create? =
     192
     193Failed submissions are:
     194
     195- Recorded in the Logs section 
     196- Shown with error messages returned by Zoho Desk 
     197- Available for manual or bulk resync 
     198
     199= Is real-time ticket creation supported? =
     200
     201Yes. Form entries are sent to Zoho Desk immediately after submission.
    329202
    330203= Is a Zoho Desk account required? =
    331 Yes, an active Zoho Desk account is required to use this integration.
    332 
    333 = How secure is the integration with Zoho Desk? =
    334 This plugin uses secure protocols to protect your data:
    335 
    336 * OAuth 2.0 for secure API authentication.
    337 * Encrypted communication with Zoho Desk.
    338 * GDPR-compliant data handling practices.
     204
     205Yes. You need an active Zoho Desk account to send data from your WordPress site to Zoho Desk.
     206
     207= Is data transfer secure? =
     208
     209The plugin uses OAuth 2.0 for authentication and communicates over HTTPS.
    339210
    340211== Changelog ==
    341212
     213= 1.0.7 =
     214* Updated: Readme file revised to follow WordPress.org guidelines.
     215* Updated: Description, tags, and sections rewritten for clarity and compliance.
     216
    342217= 1.0.6 =
    343 * Changed: Elementor Forms integration flow updated for smoother setup
    344 * Improved: Better results and reliability when mapping Elementor form fields
     218* Changed: Elementor Forms integration flow updated for smoother setup.
     219* Improved: Better results and reliability when mapping Elementor form fields.
    345220
    346221= 1.0.5 =
    347 * Fixed: PHP 7.4 compatibility (removed "match" expression, replaced with if/elseif)
    348 * Fixed: Parse error on plugin activation in older PHP versions
    349 * Improved: Security checks and sanitization in OAuth flow
    350 
    351 = 1.0.4 = 
    352 * Added: New FAQ about disabling specific integrations 
    353 * Fixed: All error notices shown by WP error log or debug mode 
    354 * Checked: Plugin tested with latest WordPress 6.8 and works fine 
     222* Fixed: PHP 7.4 compatibility adjustments.
     223* Fixed: Parse error during plugin activation.
     224* Improved: Security checks and sanitization in OAuth flow.
     225
     226= 1.0.4 =
     227* Added: New FAQ about disabling specific integrations.
     228* Fixed: All error notices shown by WP error log or debug mode.
     229* Checked: Plugin tested with latest WordPress 6.8 and works fine.
    355230
    356231= 1.0.3 =
    357 **Fixed:** "Invalid_Data" response error 
    358 **Added:** Description field added
    359 
    360 = 1.0.2 = 
    361 **Fixed:** Elementor Forms field-loading issue
    362 
    363 = 1.0.1 = 
    364 **Added:** Improved validation and sanitization 
    365 **Fixed:** Fixed issue causing a blank page when selecting a list
    366 
    367 = 1.0.0 = 
    368 * Initial release 
    369 * Integration with Contact Form 7, Gravity Forms, WPForms, Elementor Forms, and Formidable Forms 
    370 * OAuth authentication 
    371 * AI email validation and spam detection 
    372 * Error logging and resync 
    373 * Field mapping support
     232* Fixed: “Invalid_Data” API response issue.
     233* Added: Description field mapping.
     234
     235= 1.0.2 =
     236* Fixed: Elementor Forms field-loading issue.
     237
     238= 1.0.1 =
     239* Added: Improved validation and sanitization.
     240* Fixed: Issue causing a blank page when selecting a department.
     241
     242= 1.0.0 =
     243* Initial release with:
     244  - Support for Contact Form 7, WPForms, Elementor Forms, Gravity Forms, and Formidable Forms.
     245  - OAuth authentication.
     246  - AI validation options.
     247  - Error logging and resync.
    374248
    375249== Support ==
    376250
    377 Need help or want to request a feature?
    378 
    379 - Support: https://integrazo.com/pages/contact?utm_source=readme&utm_medium=support_link&utm_campaign=zoho_desk_integration 
    380 - Feature Requests: https://integrazo.com/pages/request-feature?utm_source=readme&utm_medium=feature_link&utm_campaign=zoho_desk_integration 
    381 - Website: https://integrazo.com 
    382 - Email: [email protected]
    383 
     251If you need help or want to request a feature:
     252
     253- https://integrazo.com/pages/contact 
     254- https://integrazo.com/pages/request-feature 
     255
     256Website: https://integrazo.com 
     257Email: [email protected] 
     258
     259== Additional Notes ==
     260
     261This plugin supports WordPress multisite installations and has been tested for compatibility with recent WordPress versions.
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