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Changeset 3209971

Timestamp:

12/18/2024 04:28:13 PM (16 months ago)

Author:

buttonizer

Message:

Updated readme.txt

File:

: 1 edited

button-contact-vr/tags/5.0.1/readme.txt (modified) (9 diffs)

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button-contact-vr/tags/5.0.1/readme.txt

-                      r3209807
+                      r3209971
 * Choose **from over 40 click actions and chat buttons**
 * Comes with a **fully integrated** live chat widget via Formilla to keep users on your website
+* **fully integrated** live chat widget via Formilla to keep users on your website
 * Build <strong>unlimited</strong> single floating buttons or interactive sticky menus
 * **Popup Library** with dozens of professionally designed marketing popups
 * Smart filters like show on scroll, device, pages and specific times
-* Virtually unlimited customization options
 * Create high-converting floating menus (see screenshots below)
 * Analytics dashboard to see all interactions, leads and conversions
 …
 * Web **URL**
 * **Click to Chat**
  * Formilla Chat Widget (directly integrated into most new accounts)
+ * Formilla Chat Widget (directly integrated into new accounts)
  * Facebook Messenger Chat Widget (with popup)
  * WhatsApp Chat Widget (with popup)
 …
 * Browser share menu
 * **Social Sharing buttons**
  * Share on Facebook
  * Share on X (Twitter)
  * Share on Instagram
  * Share on TikTok
  * Share on Whatsapp
  * Share on  LinkedIn
  * Share on Pinterest
  * Share on Email
  * Share on VKontakte
  * Share on Waze
  * Share on Line
  * Share on Behance
 * **Open pop-up (optional: with contact form)**
  * Formilla Popups (directly integrated into most new accounts)
+ * Facebook
+ * X (Twitter)
+ * Instagram
+ * TikTok
+ * WhatsApp
+ * LinkedIn
+ * Pinterest
+ * Email
+ * VKontakte
+ * Waze
+ * Line
+ * Behance
+* **Open pop-up**
+ * Formilla Popups (directly integrated into new accounts)
  * Poptin
  * Elementor Popup
 …
 * **Popup Library (free with tiered limits):**  Popup Library with dozens of professionally designed marketing popups. Multiple display types including lightbox/modals, corner widgets, and website bars.  Announce a special sale, offer a coupon code, or market virtually anything to your visitors.
 * **Real-time Visitor Monitoring:** See the number of active visitors on your website in real-time, and initiate live chats with them.  View the visitor's country, recently viewed web pages, referring site (e.g. did they come from a Google search, etc.), are they a new user vs. returning, IP address, operating system in use (Windows, Mac, iOS, Android, etc.), internet browser, and more. Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher.
+* **Real-time Visitor Monitoring:** See the number of active visitors on your website in real-time, and initiate live chats with them.  View the visitor's country, recently viewed web pages, referring site (e.g. did they come from a Google search, etc.), are they new vs. returning, IP address, OS in use (Windows, Mac, iOS, Android, etc.), browser, and more. Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher.
 * **Custom Chatbots:** Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on.  Check out our [Custom Chat Bot](https://www.formilla.com/blog/how-to-create-custom-chat-bots "Custom Chat Bot") tutorial to learn more.
 …
 * <strong>The Buttonizer advantage</strong>. Buttonizer gives you the ability to manage different chat options at the same time. Each visitor is unique, and has a different communication preference. When you let your visitors chat with you using chat apps like Facebook Messenger, WhatsApp, Viber, Telegram, etc, they have the freedom of chatting with you however they prefer, which increases engagement with your website.
 * <strong>Launch your favorite live chat </strong>. While Formilla comes directly integrated, you can use JavaScript as one of your click actions to launch any other live chat product such as Hubspot, Tawk.to, Tidio, Chatra, Zoho, Zendesk, LiveChat, Crisp, Intercom and JivoChat.
+* <strong>Launch your favorite live chat</strong>. While Formilla Live Chat comes directly integrated, you can use JavaScript as one of your click actions to launch any other live chat product such as Hubspot, Tawk.to, Tidio, Chatra, Zoho, Zendesk, LiveChat, Crisp, Intercom and JivoChat.
 * <strong>Connect with your visitors on WhatsApp Business</strong>. Connect WhatsApp Business to your site. Your visitors can start chatting with you on WhatsApp Business.
 * <strong>Setup different floating buttons on mobile and desktop </strong>. Show different chat buttons depending on the device where your visitor is using. Like show a call now and WhatsApp button on mobile and a contact form, email and url on desktop.
+* <strong>Setup different floating buttons on mobile and desktop</strong>. Show different chat buttons depending on the device where your visitor is using. Like show a call now and WhatsApp button on mobile and a contact form, email and url on desktop.
 * <strong>Add Click-to-call button</strong>. Show a phone icon and let your visitors click to call you. You can show different local phone numbers based on page URL or available days and hours.
+* <strong>Setup two buttons on the same page with show on scroll</strong>. Impress your visitors by adding two different buttons that are visible or get hidden after a specific scroll depth. Look at the Buttonizer website as an example.
+* <strong>Show different action buttons for different pages </strong> You can use this feature to show separate widgets for different products on your website, show different buttons based on URL for WPML or multi-language sites, display different channels for your landing pages, and more.
+* <strong>Show different action buttons for different pages</strong>. You can use this feature to show separate widgets for different products on your website, show different buttons based on URL for WPML or multi-language sites, display different channels for your landing pages, and more.
 = WhatsApp Chat Popup =
 …
 = Filter your buttons (show or hide on devices, different pages, during certain hours, etc.) =
-Choose whenever your buttons are visible. On desktop or mobile devices. On different pages or under page rule conditions. Whenever a user is logged in or during certain hours. Customize it to match your goals.
 * Show/hide button on **desktop or mobile devices**
 …
 * **Drag and drop** your buttons on the UI
 * **Auto save and revert changes**
-* A very [active community](https://community.buttonizer.pro/)
 * Show buttons on scroll
 * Show buttons after X seconds
 …
 = Even more Formilla Live Chat features! =
+* **Mobile Ready Chat Widget:** The Formilla Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with.
+* **Smart Messages:** Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages).
+* **Canned (Saved) Replies:** Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions. Our Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5.
+* **File Sharing:** Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Professional package).
+* **User/Agent is Typing a Message...:** Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable.
+* **Desktop Notifications:** Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat.
+* **Chat Broadcast:** With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their immediate availability.
+* **Chat Transfer:** Transfer a chat message back and forth with other available online chat agents and provide a private message to provide additional details with the transfer.
+* **Advanced Customization:** Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, and control the location down to the pixel.  You get access to the CSS for your widget to make it look perfect (Premium packages).
+* **Require Email Address:** Before visitors start a conversation, you can require them to supply their email address first.
+* **Contacts Management:** We'll store your contacts in Formilla whenever you have a conversation, or receive one while offline.  You can segment contacts automatically into separate groups to target them effectively.  You can also tag high-value prospects for follow-up, as VIP customers, or really anything else.  Use our super fast search and filtering options to find your contacts quickly.
+* **Multiple Agents:** Our Premium packages start with two live chat agents, and you can add additional live chat agents to support incoming conversations from your customers.
+* **Offline Chats:** Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you're unavailable to livechat.  You can manage offline messages via email as Formilla will send you a transcript of the message.
+* **Integrate with hundreds of apps using Zapier:** Automatically post livechat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.).  This is a Premium package option.
+* **Help Desk:** The Conversation History/helpdesk allows you to search by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla Live Chat account.
+* **Export Email Data:** Formilla Live Chat software allows you to export your customers' email addresses from the Conversation History inbox.
+* **Add Private Comments:** Formilla gives you the ability to add private comments to any historical record in your Conversation History.
+* **Visitor Technical Info:** Formilla Conversation History includes the customer's technical details such as operating system, browser, screen resolution, etc.  Also, view visitor technical info during a live chat.
+* **Custom Attributes:** Pass in custom data fields from your website to Formilla for easier tracking such as account IDs, customer IDs, name, phone, and more.
+* **Robust APIs:** Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs.  Track last order date, member signup date, total amount spent, or anything else.
+* **Mobile Ready Chat Widget:** Live Chat widget has a responsive design that adapts to smartphones of any size.
+* **Smart Messages:** Automatically display custom messages to your visitors in various scenarios (Premium packages).
+* **Canned (Saved) Replies:** Use simple shortcuts to access saved replies to quickly respond to customers. Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5.
+* **File Sharing:** Allow site visitors and agents to securely share files during a chat (Professional package).
+* **User/Agent is Typing a Message...:** Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable.
+* **Desktop Notifications:** Make sure you don't miss any chats by enabling notifications to see an alert box every time you receive a chat.
+* **Chat Broadcast:** With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their availability.
+* **Chat Transfer:** Transfer a chat back and forth with other online chat agents.
+* **Advanced Customization:** Formilla Live Chat software gives you the ability to customize the live chat button and location down to the pixel via Custom CSS (Premium packages).
+* **Pre-chat Fields:** Before visitors start a chat, require them to provide their contact info first.
+* **Contacts Management:** We'll store your contacts in Formilla whenever you have a conversation, or receive one while offline.
+* **Multiple Agents:** Our Premium package starts with one live chat agent, and you can add additional live chat agents to support incoming conversations.
+* **Offline Chats:** Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you're unavailable to livechat.
+* **Integrate with hundreds of apps using Zapier:** Automatically post livechat transcripts to other apps via Zapier (e.g. Mailchimp, Salesforce, Pipedrive, Zendesk, etc.). Premium package option.
+* **Conversation History:** Search for a prior chat and assign it to another user of your Formilla Live Chat account.
+* **Export Email Data:** Formilla Live Chat software allows you to export your customers' email addresses.
+* **Visitor Technical Info:** View visitor technical info during a live chat such as operating system, browser, screen resolution, etc.
 = Example use cases for Live Chat =
 There are a variety of reasons you might be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales.
+There are many reasons why you could be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales.
 = Live Chat for Customer Service =
 Data from ecommerce platform Shopify shows that “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best possible customer experience. A live chat customer service agent can speak directly to a customer, providing a personal experience leading to increased customer satisfaction.
 One of the benefits of live chat that businesses often overlook is the ability to learn directly from customers. Speaking to a customer who came to your site looking to solve a problem or answer a question gives you valuable insight into how real people interact with your website. Live chat customer service also helps keep customer interactions on-site, rather than seeing frustrated customers take their complaints to a public forum like social media.
+Data from Shopify shows “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best experience. A live chat agent can chat directly with a customer, which leads to increased customer satisfaction.
+One of the benefits of live chat is the ability to learn directly from customers. Chatting with a customer who came to your site looking to solve a problem gives you valuable insight into how users interact with your website. Live chat also helps keep customer interactions on-site, rather than having customers take complaints publicly.
 = Live Chat for Marketing =
 Live chat can help in multiple ways throughout the purchase funnel for your business. Talking to real human beings is one of the ways we are all most comfortable learning about new products and services, and a skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers.
+Live chat can help in multiple ways throughout the purchase funnel for your business. A skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers.
 A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer.
 …
 = Live Chat for Sales =
 Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find the products or services they are looking for quickly, can nurture leads brought to the site by marketing programs, and can answer ordering or billing questions as needed to offer a smooth transaction experience.
 Live chat is also a great opportunity for a sales agent to schedule a product demonstration or training session, which can be especially helpful for sites that provide things like business software. And agents can also encourage satisfied customers to share their contact information as part of the chat, in order to continue the personalized interaction in the future.
+Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find products or services they are looking for, nurture leads, and answer questions to offer a smooth experience.
+Live chat is also a great opportunity for a sales agent to schedule a product demo. Agents can also encourage customers to share their contact information during the chat in order to follow-up in the future.
 Read more about [live chat use cases](https://www.formilla.com/blog/how-to-add-live-chat-plugin-app-for-your-site/ "live chat use cases") on our blog.
+= How can live chat bots help businesses? =
+The uses of live chat bots on business websites are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chat bots can staff the live chat feature on your site when live chat agents aren’t available. The flexibility provided by custom bots makes them an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple bots across your website based on key landing pages, learn where visitors are at in the sales process by asking them questions and collecting input, and perform specific actions based on visitor selection.
+Some of the popular chat bot use cases include:
+* **Triage:** A live chat bot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system.  For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs.
+* **Lead Qualification:** To collect contact information from site visitors as a means to generate leads, and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar.
+* **Scheduling:** With the Calendly scheduling feature, a live chat bot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation.
+* **Frequently Asked Questions:** A custom menu-based bot can be used to preemptively answer frequently asked questions from site visitors.  For example, let’s say you have a conference event coming up and configure a live chat bot with pre-defined buttons where the visitor can quickly choose from topics such as ticket costs, directions to the event, parking tips, event schedule, guest speakers participating, nearby hotels, and more.  This can work for a virtual conference as well.
+* **Helper Bot:** A Helper Bot dramatically reduces support time by automatically responding to common visitor questions at any time -- day or night -- using the power of Artificial Intelligence. A Helper Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time.
+Do you need support or have a question? [Check our Community](https://community.buttonizer.pro/) and [our knowledge base!](https://community.buttonizer.pro/knowledgebase)
+= How can chatbots help businesses? =
+The use cases for chatbots are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chatbots can staff the chat feature on your site when live chat agents aren’t available. This makes chatbots an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple chatbots across your website based on key landing pages, learn where visitors are in the sales process by asking them questions, and perform specific actions based on visitor actions.
+Some popular chatbot use cases include:
+* **Triage:** A chatbot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system.  For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs.
+* **Lead Qualification:** To collect contact information from site visitors and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar.
+* **Scheduling:** With the Calendly scheduling feature, a chatbot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation.
+* **Frequently Asked Questions:** A menu-based chatbot to answer frequently asked questions from visitors. For example, let’s say you have an event coming up and configure a chatbot with pre-defined buttons the visitor can choose from such as ticket costs, directions, schedule, nearby hotels, and more.
+Need support or have a question? [Check our Community](https://community.buttonizer.pro/) and [our knowledge base!](https://community.buttonizer.pro/knowledgebase)
 Would you like private support? [Create a private support ticket here](https://community.buttonizer.pro/tickets).

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