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Refund and Returns Policy for PluginJoy

Last Updated: September 8, 2025

At PluginJoy (https://pluginjoy.com), we strive to ensure that our WordPress plugins meet your expectations. This Refund and Returns Policy outlines the conditions under which refunds may be requested for purchases made through our website. By purchasing our products, you agree to the terms outlined below.

1. Eligibility for Refunds

1.1 Refund Period

You may request a refund within 14 days from the date of purchase for any WordPress plugin bought directly from our website.

1.2 Conditions for Refund

Refunds may be granted under the following circumstances:

  • Product Defect: The plugin is defective or does not function as described in the official product documentation on our website.
  • Technical Issues: The plugin fails to work due to a compatibility issue with your WordPress setup, and our support team is unable to resolve the issue after reasonable efforts.
  • Non-Delivery: You did not receive access to the plugin due to an error on our part.

Refunds will not be issued for reasons such as:

  • Change of mind or dissatisfaction unrelated to product functionality.
  • Failure to review the plugin’s requirements, compatibility, or documentation prior to purchase.
  • Issues arising from third-party themes, plugins, or configurations not supported by the plugin.
  • Use of the plugin beyond the scope of the license agreement.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected] within 14 days of your purchase.
  2. Provide your order number, a detailed description of the issue, and any relevant screenshots or error messages.
  3. Allow our support team reasonable time to investigate and attempt to resolve the issue before processing a refund.

We aim to respond to refund requests within 5 business days. If approved, the refund will be processed to the original payment method within 10 business days.

3. Non-Refundable Items

The following are non-refundable:

  • Renewals: Fees paid for license renewals, updates, or support extensions.
  • Custom Development: Any custom work or modifications made to the plugin at your request.
  • Discounted or Promotional Items: Products purchased during a sale or with a promotional discount, unless defective or non-functional as described.

4. License Termination

If a refund is granted, your license to use the plugin will be revoked, and you must:

  • Cease using the plugin immediately.
  • Remove the plugin from all websites and servers where it is installed.
  • Destroy any copies of the plugin in your possession.

Failure to comply may result in legal action to enforce our intellectual property rights.

5. Support Before Refund

We encourage you to contact our support team at [email protected] to resolve any issues before requesting a refund. Many issues can be addressed through troubleshooting, updates, or configuration adjustments.

6. Contact Information

For refund requests or questions about this policy, please contact us at:

PluginJoy
Weidehommel
Krommenie 1562LK
Nederland
Email: [email protected]

7. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our products or website after changes constitutes acceptance of the updated policy.

By purchasing from PluginJoy, you acknowledge that you have read and agree to this Refund and Returns Policy.

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