
Terry Mughan
I have conducted a number of empirical studies of business internationalisation and intercultural competence in companies for a range of policy bodies. Current interests include the role of intercultural communication between companies, universities and government support bodies. My work explores the links between foreign language competence, intercultural competence and international management processes. I speak French and German fluently and endeavour to imbue my research with the insights and perspectives which stem from this. I am currently leading a 14 country, 22 partner research project looking at the international student experience (ISE). Our aim is to provide an understanding of this phenomenon which is not driven by national policy or institutional conceptions or ownership of the international student. If you are interested in participating in ISE, please write to me at [email protected].
Phone: 9713477322
Phone: 9713477322
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Small and medium-sized enterprises are the object of considerable investment in skills and knowledge development for exporting in the UK and elsewhere (OECD, 2006). It might be expected, in the global era, that increased and more diverse patterns of trading would lead to significant interest in the ability of SMEs to communicate effectively with an increasingly large range of international clients and partners simultaneously. There has however been little progress in modelling the intercultural experience of the SME as most investment in international skills analysis and development has continued to focus on the foreign language needs of the first-time exporter and largely ignores the intercultural dimension. Whilst interest in the intercultural strategies of large firms has blossomed our knowledge of SME behaviour and experience remains limited and is currently drawn from two separate schools: one focussing on foreign language acquisition (Hagen, 1999) and the other on international orientation (Manolova, T.S. and Manev, I.M (2004). This chapter will review the relevant literature and attempt to identify some key characteristics and determinates of intercultural competence in SMEs.
Papers by Terry Mughan
Small and medium-sized enterprises are the object of considerable investment in skills and knowledge development for exporting in the UK and elsewhere (OECD, 2006). It might be expected, in the global era, that increased and more diverse patterns of trading would lead to significant interest in the ability of SMEs to communicate effectively with an increasingly large range of international clients and partners simultaneously. There has however been little progress in modelling the intercultural experience of the SME as most investment in international skills analysis and development has continued to focus on the foreign language needs of the first-time exporter and largely ignores the intercultural dimension. Whilst interest in the intercultural strategies of large firms has blossomed our knowledge of SME behaviour and experience remains limited and is currently drawn from two separate schools: one focussing on foreign language acquisition (Hagen, 1999) and the other on international orientation (Manolova, T.S. and Manev, I.M (2004). This chapter will review the relevant literature and attempt to identify some key characteristics and determinates of intercultural competence in SMEs.