Help Dialog with AI Chat, FAQs, Search, Contact Form

Description

Help Dialog transforms your website into an interactive learning and support hub. Integrated AI chat assistant helps users find answers instantly, while our comprehensive suite of tools ensures no question goes unanswered.

In addition to AI Chat, improve customer support and increase sales opportunities through links for phone support, FAQs, a search tool, and a contact form, ensuring quick and personalized assistance.

FEATURES

✅ AI Chat Integration

  • Easily create interactive AI chats and teach them about your Knowledge Base, FAQs, internal documentation, notes, and any other source of information.
  • Instant Answers: Users get immediate responses to their questions based on your documentation
  • 24/7 Support: Reduce support tickets by providing automated assistance around the clock
  • Smart Learning: AI learns from your knowledge base, FAQs, pages and internal documents
  • Easy Setup: Get started in minutes with our step-by-step setup guide
  • Seamless Integration: Works perfectly with your existing knowledge base and website

Our AI integration is powered by the leading WordPress AI plugin, AI Engine.

For detailed setup instructions, visit our AI Chat Integration Guide

✅ Contact Form

  • Add contact form to any page
  • Get instant email notifications for inquiries
  • Track which pages generate inquiries
  • Ensure no customer question goes unanswered

✅ FAQs

  • Create custom questions and answers
  • Display FAQs on any page
  • Share FAQs across multiple pages
  • Customize content for individual pages

✅ Search

  • Search FAQs and documentation
  • Integrate with Echo Knowledge Base
  • Search posts and custom post types
  • Quick access to relevant content

✅ Contact Options

  • Add phone support link
  • Include custom URL links
  • Multiple contact methods
  • Easy access to support

✅ Customization

  • Match your website’s branding
  • Customize widget appearance
  • Adjust colors and styles
  • Flexible design options

See the Help Dialog Chat in action. Open it in the right bottom corner of our website: Help Dialog Demo

⭐ How Will Help Dialog Chat Assist My Customers?

  • Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs.
  • The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation.
  • Help Dialog provides FAQs, search, and a contact form.
  • The contact form is available for user queries and issue submissions.
  • Easy-to-find support questions can be displayed on any page.

⭐ KEY FEATURES

  • Quick, five-minute setup.
  • A lightweight and customizable widget that works great with your branding.
  • Supports RTL and WCAG accessibility.
  • Responsive design that works with any theme.

⭐ WHY CHOOSE HELP DIALOG CHAT?

  • Innovative features and ongoing improvements
  • Friendly and timely 24/7 support
  • Integrated with Echo Knowledge Base
  • Unlimited Help Dialog widgets and FAQs

See our Help Dialog Chat documentation here

OUR FREE COMPLEMENTARY PLUGINS

Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More

Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More

⬇The Content Down Arrow is coming soon.

Screenshots

  • AI Chat integration

  • Phone and Custom Link Buttons

  • Custom Frequently Asked Questions on any page

  • AI content writing assistant

  • Contact form submissions sent to your email

  • Search FAQs, articles and posts

  • Article previews within Help Dialog

  • Knowledge Base articles within Help Dialog

  • Analytics (PRO)

Installation

Help Dialog Chat can be installed through your WordPress Dashboard or manually via FTP. Before installation, ensure your server meets these requirements:
* WordPress 5.2 or higher
* PHP 5.6 or higher
* At least 50MB of available disk space
* Modern web browser with JavaScript enabled

Option 1: Install via WordPress Dashboard (Recommended)

  1. Log in to your WordPress admin dashboard
  2. Navigate to Plugins Add New
  3. In the search box, type Help Dialog”
  4. Look for Help Dialog with AI Chat, FAQs, Search, Contact Form” by echoplugins
  5. Click Install Now” and wait for the installation to complete
  6. Click Activate” to enable the plugin
  7. Go to Help Dialog Chat Need Help to configure your settings

Option 2: Manual Installation via FTP

  1. Download the plugin zip file (help-dialog.zip) from the plugin page
  2. Extract the zip file to your computer
  3. Connect to your web server using an FTP client
  4. Navigate to your WordPress installation’s /wp-content/plugins/ directory
  5. Upload the extracted ‘help-dialog’ folder to this directory
  6. Log in to your WordPress admin dashboard
  7. Go to Plugins Installed Plugins
  8. Find Help Dialog” and click Activate”
  9. Configure the plugin in Help Dialog Chat Need Help

Post-Installation Steps

  1. Configure your AI Chat settings:

    • Set up your knowledge base connection
    • Customize chat appearance
    • Configure initial greeting message
  2. Create your first FAQ:

    • Go to Help Dialog FAQs
    • Click Add New FAQ”
    • Enter your question and answer
    • Set visibility and display options
  3. Customize your widget:

    • Choose display location
    • Set up contact options
    • Configure search settings

For detailed configuration instructions, visit our documentation.

FAQ

What is Help Dialog Chat?

Help Dialog Chat is an AI-powered support solution that combines chat functionality, FAQs, search capabilities, and contact forms to provide comprehensive customer support on your WordPress website.

What are the main features of Help Dialog Chat?

  • AI-powered chat assistant that learns from your content
  • Customizable FAQ system
  • Integrated search functionality
  • Contact form with email notifications
  • Phone support integration
  • Custom link options
  • Responsive design
  • RTL language support
  • WCAG accessibility compliance

Do I need any special technical knowledge to use Help Dialog Chat?

No, Help Dialog Chat is designed to be user-friendly. The installation process is straightforward, and the admin interface is intuitive. Basic WordPress knowledge is sufficient to get started.

Can I customize the appearance of the chat widget?

Yes, Help Dialog Chat offers extensive customization options:
* Match your website’s color scheme
* Adjust widget size and position
* Customize button styles
* Modify chat window appearance
* Change icons and branding elements

Is Help Dialog Chat compatible with my theme?

Help Dialog Chat is designed to work with any WordPress theme. It’s built with standard WordPress practices and uses responsive design principles to ensure compatibility across different themes and devices.

How does the AI chat feature work?

The AI chat learns from your:
* Knowledge base content
* FAQ entries
* Website pages
* Custom documentation
It uses this information to provide accurate, contextual responses to user queries.

Does Help Dialog Chat support multiple languages?

Yes, Help Dialog Chat supports:
* Multiple languages through WPML
* RTL languages
* Custom translations
* Language-specific FAQs

What kind of support do you offer?

We provide:
* Comprehensive documentation
* Email support
* Regular updates
* Video tutorials

For additional questions or support, visit our documentation or contact our support team.

Reviews

Декабрь 17, 2024
This plugin fit exactly what we needed for my client’s non-profit website- an easy to use FAQs widget that we populated with our own questions and answers. We have used it for several years before getting an accessibility audit of our website and found a few issues relating to keyboard focus and tabbing within the FAQs dialog box. The plugin support team were very quick to resolve all the issues and went above and beyond to make this widget usable by screen reader users. Thanks for a great plugin that prioritizes accessibility.
Август 3, 2024
This is a very useful plugin for providing context sensitive help to your visitors. Very responsive team. I offered some suggestions and they implemented them quickly.
Август 25, 2023
An excellent knowledge base plugin that truly enhances user experience. With the ability to create individual FAQs, an efficient search feature, and quick contact options, this plugin stands out. The support team is impressively responsive, actively incorporating user ideas and suggestions, resulting in prompt and meaningful improvements to the plugin’s functionality. I am upgrading, but you have the option to disable the ‘Powered By’ message on the Free version, which originally sealed the deal for me!
Октябрь 15, 2022
A very good addition to the knowledge base. Enables individual FAQs, search and quick contact. The support reacts quickly, takes up ideas and suggestions and implements them promptly.
Июль 7, 2022 1 reply
This is amazing. Be even better if you could add into any area via a shortcode.
Июнь 17, 2022
I’ve been using the Echo Knowledge Base plugin for a while. Their new Help Dialog builds on this. A great front end tool to allow internal teams or customers to quickly search for help or contact your support team if needed. Thank you Echo Plugins. Great work.
Read all 6 reviews

Contributors & Developers

“Help Dialog with AI Chat, FAQs, Search, Contact Form” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

3.0.0

Release Date: Mar 27, 2025
* New: AI Chat Integration
* New: Contact Form feature – Email Recipients (PRO)
* Fix: cleanup and minor fixes

2.12.1

Release Date: Dec 15, 2024
* Update: accessibility
* Fix: cleanup and minor fixes

2.12.0

Release Date: Nov 8, 2024
* Update: WordPress 6.7 update

2.11.0

Release Date: Oct 13, 2024
* New: Help Dialog open mode
* Update: custom link and phone icons available
* Fix: cleanup and minor fixes

2.10.0

Release Date: Oct 6, 2024
* Update: security improvements
* Fix: cleanup and minor fixes

2.6.1

Release Date: Sept 28, 2024
* Update: remove references to social app due to trademark notice

2.6.0

Release Date: Sept 21, 2024
* Fix: cleanup and minor fixes

2.5.0

Release Date: Sept 17, 2024
* Fix: cleanup and minor fixes

2.4.3

Release Date: Aug 3, 2024
* Fix: cleanup and minor fixes

2.4.2

Release Date: Jul 5, 2024
* Update: WordPress 6.6 update
* Fix: cleanup and minor fixes

2.4.0

Release Date: Jun 28, 2024
* New: show help dialog pop ups on pages based on URL including wildcards

2.3.3

Release Date: Mar 23, 2024
* Update: WordPress 6.5 update

2.3.2

Release Date: Mar 2, 2024
* New: Search Instructions text
* Fix: cleanup and minor fixes

2.3.1

Release Date: Jan 20, 2024
* Update: Email notification improvement
* Fix: cleanup and minor fixes

2.3.0

Release Date: Dec 4, 2023
* New: Filter widgets by language
* Fix: cleanup and minor fixes

2.2.2

Release Date: Nov 15, 2023
* New: WordPress 6.4 update

2.2.1

Release Date: Sep 27, 2023
* Fix: WPML toggle

2.2.0

Release Date: Aug 29, 2023
* Update: Editors can be allowed to configure widgets and create FAQs
* Fix: cleanup and minor fixes

2.1.0

Release Date: Aug 15, 2023
* Update: show AI Help button for all users
* Fix: cleanup and minor fixes

2.0.5

Release Date: Aug 4, 2023
* Fix: cleanup and minor fixes

2.0.4

Release Date: Apr 22, 2023

Changes:
* Fix: cleanup and minor fixes

2.0.3

Release Date: Feb 12, 2023

Changes:
* Fix: remove incompatible code

2.0.0

Release Date: Feb 9, 2023

Changes:
* New: phone link
* New: custom link
* New: AI content writing assistant
* Update: improved admin UI
* Fix: cleanup and minor fixes

1.21.0

Release Date: Oct 14, 2022

Changes:
* New: initial message
* Update: improve admin UI
* Fix: cleanup and minor fixes

1.10.0

Release Date: July 27, 2022

Changes:
* New: ability to restrict access to private FAQs
* Update: move FAQs and Widget info to tables
* Fix: cleanup and minor fixes

1.0.0

Release Date: June 12, 2022

Changes:
* New: initial release