{"id":2649,"date":"2015-02-14T15:07:26","date_gmt":"2015-02-14T20:07:26","guid":{"rendered":"http:\/\/club.orbisius.com\/?page_id=2649"},"modified":"2015-02-14T15:16:58","modified_gmt":"2015-02-14T20:16:58","slug":"product-support","status":"publish","type":"page","link":"https:\/\/orbisius.com\/contact\/product-support","title":{"rendered":"Product Support"},"content":{"rendered":"<link rel='stylesheet' id='formidable-css' href='https:\/\/orbisius.com\/wp-content\/plugins\/formidable\/css\/formidableforms1.css?ver=611841' media='all' \/>\n<div class=\"frm_forms  with_frm_style frm_style_formidable-style\" id=\"frm_form_13_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_product_support_form\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n\r\n<div class=\"frm_description\"><p>Please fill out this wonderful long form :)<\/p>\n<\/div><div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"13\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_13\" id=\"frm_hide_fields_13\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"product_support_form\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_13\" name=\"frm_submit_entry_13\" value=\"ed56f46f0f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/pages\/2649\" \/><div id=\"frm_field_322_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_first_half\">\r\n    <label for=\"field_qh4icy3\" class=\"frm_primary_label\">Your Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_qh4icy3\" name=\"item_meta[322]\" value=\"\"  data-reqmsg=\"Your Name cannot be blank.\" aria-required=\"true\" data-invmsg=\"Your Name is invalid\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_qh4icy3\" \/>\r\n    <div id=\"frm_desc_field_qh4icy3\" class=\"frm_description\">Your awesome name<\/div>\r\n    \r\n<\/div>\n<div id=\"frm_field_324_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_first_half\">\r\n    <label for=\"field_29yf4d3\" class=\"frm_primary_label\">Email\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_29yf4d3\" name=\"item_meta[324]\" value=\"\"  data-reqmsg=\"Email cannot be blank.\" aria-required=\"true\" data-invmsg=\"Please enter a valid email address\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_29yf4d3\"\/>\r\n    <div id=\"frm_desc_field_29yf4d3\" class=\"frm_description\">Your awesome email?<\/div>\r\n    \r\n<\/div>\n<div id=\"frm_field_325_container\" class=\"frm_form_field form-field  frm_top_container frm_full\">\r\n    <label for=\"field_itt5me2\" class=\"frm_primary_label\">Website\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"url\" id=\"field_itt5me2\" name=\"item_meta[325]\" value=\"\"  data-invmsg=\"Please enter a valid website\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_itt5me2\"\/>\r\n    <div id=\"frm_desc_field_itt5me2\" class=\"frm_description\">What website are you using our product on?<\/div>\r\n    \r\n<\/div>\n<div id=\"frm_field_346_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\n    <label  class=\"frm_primary_label\">Is the site live or a staging environment?\n        <span class=\"frm_required\">*<\/span>\n    <\/label>\n    <div class=\"frm_opt_container\">\t\t<div class=\"frm_radio\" id=\"frm_radio_346-0\">\t\t\t<label  for=\"field_u8cro1-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[346]\" id=\"field_u8cro1-0\" value=\"Live site\"\n\t\t data-frmval=\"Live site\" data-reqmsg=\"Is the site live or a staging environment? cannot be blank.\" data-invmsg=\"Is the site live or a staging environment? is invalid\"  checked=\"checked\" \/> Live site<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_346-1\">\t\t\t<label  for=\"field_u8cro1-1\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[346]\" id=\"field_u8cro1-1\" value=\"Staging site\"\n\t\t data-frmval=\"Live site\" data-reqmsg=\"Is the site live or a staging environment? cannot be blank.\" data-invmsg=\"Is the site live or a staging environment? is invalid\"   \/> Staging site<\/label><\/div>\n<\/div>\n    <div id=\"frm_desc_field_u8cro1\" class=\"frm_description\">i.e. if something should happen e.g. the site break during our troubleshooting will this affect your business in a negative way?<\/div>\n    \n<\/div>\n<div id=\"frm_field_326_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_full\">\r\n    <label for=\"field_e6lis62\" class=\"frm_primary_label\">Product Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_e6lis62\" name=\"item_meta[326]\" value=\"\"  data-reqmsg=\"Product Name cannot be blank.\" aria-required=\"true\" data-invmsg=\"Product Name is invalid\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_e6lis62\" \/>\r\n    <div id=\"frm_desc_field_e6lis62\" class=\"frm_description\">What product of ours is giving you a trouble?<\/div>\r\n    \r\n<\/div>\n<div id=\"frm_field_327_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_full\">\r\n    <label for=\"field_9jv0r13\" class=\"frm_primary_label\">What's working and what's not?\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[327]\" id=\"field_9jv0r13\" rows=\"5\"  data-reqmsg=\"What&#039;s working and what&#039;s not? cannot be blank.\" aria-required=\"true\" data-invmsg=\"What&#039;s working and what&#039;s not? is invalid\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_332_container\" class=\"frm_form_field form-field  frm_top_container frm_full\">\n    <label for=\"field_1m4aqk\" class=\"frm_primary_label\">Login details (e.g. Temporary WordPress Admin Login, FTP, ssh, etc) - optional\n        <span class=\"frm_required\"><\/span>\n    <\/label>\n    <textarea name=\"item_meta[332]\" id=\"field_1m4aqk\" rows=\"5\"  data-invmsg=\"Login details (e.g. Temporary WordPress Admin Login, FTP, ssh, etc) - optional is invalid\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_1m4aqk\"><\/textarea>\n    <div id=\"frm_desc_field_1m4aqk\" class=\"frm_description\">If you want to give us (temporary) login to your server (e.g. WordPress admin login, FTP\/ssh etc). Use this field.<\/div>\n    \n<\/div>\n<div id=\"frm_field_336_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\n    <label  class=\"frm_primary_label\">Did you or your developer modify the source code?\n        <span class=\"frm_required\"><\/span>\n    <\/label>\n    <div class=\"frm_opt_container\">\t\t<div class=\"frm_radio\" id=\"frm_radio_336-0\">\t\t\t<label  for=\"field_s1hc9u-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[336]\" id=\"field_s1hc9u-0\" value=\"Yes. We&#039;ve made some modifications.\"\n\t\t data-invmsg=\"Did you or your developer modify the source code? is invalid\"   \/> Yes. We've made some modifications.<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_336-1\">\t\t\t<label  for=\"field_s1hc9u-1\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[336]\" id=\"field_s1hc9u-1\" value=\"Nope. Nobody touched it.\"\n\t\t data-invmsg=\"Did you or your developer modify the source code? is invalid\"   \/> Nope. Nobody touched it.<\/label><\/div>\n<\/div>\n    \n    \n<\/div>\n<div id=\"frm_field_338_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\n    <label  class=\"frm_primary_label\">Are you using the latest version of the product?\n        <span class=\"frm_required\"><\/span>\n    <\/label>\n    <div class=\"frm_opt_container\">\t\t<div class=\"frm_radio\" id=\"frm_radio_338-0\">\t\t\t<label  for=\"field_bzexca-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[338]\" id=\"field_bzexca-0\" value=\"Yes\"\n\t\t data-invmsg=\"Are you using the latest version of the product? is invalid\"   \/> Yes<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_338-1\">\t\t\t<label  for=\"field_bzexca-1\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[338]\" id=\"field_bzexca-1\" value=\"No\"\n\t\t data-invmsg=\"Are you using the latest version of the product? is invalid\"   \/> No<\/label><\/div>\n<\/div>\n    <div id=\"frm_desc_field_bzexca\" class=\"frm_description\">You can check the versions of each of our WordPress plugins at <a href=\"https:\/\/club.orbisius.com\/downloads\/\" target=\"_blank\">https:\/\/club.orbisius.com\/downloads\/<\/a><\/div>\n    \n<\/div>\n<div id=\"frm_field_345_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\n    <label  class=\"frm_primary_label\">What is your technical skill level?\n        <span class=\"frm_required\"><\/span>\n    <\/label>\n    <div class=\"frm_opt_container\">\t\t<div class=\"frm_radio\" id=\"frm_radio_345-0\">\t\t\t<label  for=\"field_2hzywb-0\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[345]\" id=\"field_2hzywb-0\" value=\"I know about business but not much about tech stuff\"\n\t\t data-invmsg=\"What is your technical skill level? is invalid\"   \/> I know about business but not much about tech stuff<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_345-1\">\t\t\t<label  for=\"field_2hzywb-1\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[345]\" id=\"field_2hzywb-1\" value=\"I am alright. You can talk to me about Plugins, Themes, FTP accounts\"\n\t\t data-invmsg=\"What is your technical skill level? is invalid\"   \/> I am alright. You can talk to me about Plugins, Themes, FTP accounts<\/label><\/div>\n\t\t<div class=\"frm_radio\" id=\"frm_radio_345-2\">\t\t\t<label  for=\"field_2hzywb-2\">\n\t\t\t\t\t<input type=\"radio\" name=\"item_meta[345]\" id=\"field_2hzywb-2\" value=\"Don&#039;t want to insult you but I probably know more than you do.\"\n\t\t data-invmsg=\"What is your technical skill level? is invalid\"   \/> Don't want to insult you but I probably know more than you do.<\/label><\/div>\n<\/div>\n    <div id=\"frm_desc_field_2hzywb\" class=\"frm_description\">You can check the versions of each of our WordPress plugins at <a href=\"https:\/\/club.orbisius.com\/downloads\/\" target=\"_blank\">https:\/\/club.orbisius.com\/downloads\/<\/a><\/div>\n    \n<\/div>\n<div id=\"frm_field_330_container\" class=\"frm_form_field form-field  frm_top_container frm_first_half\">\r\n    <label for=\"field_blkya2\" class=\"frm_primary_label\">Phone Number (optional)\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"tel\" id=\"field_blkya2\" name=\"item_meta[330]\" value=\"\"  style=\"width:135px\" data-invmsg=\"Phone Number (optional) is invalid\" class=\"auto_width\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_347_container\" class=\"frm_form_field form-field  frm_top_container\">\n    <label for=\"field_bqjk6m\" class=\"frm_primary_label\">Notes (optional)\n        <span class=\"frm_required\"><\/span>\n    <\/label>\n    <textarea name=\"item_meta[347]\" id=\"field_bqjk6m\" rows=\"5\"  data-invmsg=\"Notes (optional) is invalid\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_bqjk6m\"><\/textarea>\n    <div id=\"frm_desc_field_bqjk6m\" class=\"frm_description\">Anything else you want to share with us?<\/div>\n    \n<\/div>\n<div id=\"frm_field_333_container\" class=\"frm_form_field form-field  frm_top_container\">\n    <label for=\"field_s8u08g\" class=\"frm_primary_label\">Attachment #1 (optional)\n        <span class=\"frm_required\"><\/span>\n    <\/label>\n    <input type=\"hidden\"  data-invmsg=\"Attachment #1 (optional) is invalid\" aria-invalid=\"false\"   name=\"item_meta[333]\"  value=\"\" data-frmfile=\"333\" \/>\n\n<div class=\"frm_dropzone frm_single_upload frm_clearfix\" id=\"file333_dropzone\" role=\"group\"  aria-describedby=\"frm_desc_field_s8u08g\">\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file333\" id=\"field_s8u08g\"\n\t\t\t data-invmsg=\"Attachment #1 (optional) is invalid\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t\t\t<svg  viewBox=\"0 0 18 18\" class=\"frmsvg frm-svg-icon\">\n\t<path viewBox=\"0 0 18 18\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.2 4v8a.8.8 0 001.5 0V4l2.1 2.2A.7.7 0 1013 5L9.5 1.7a.7.7 0 00-1.1 0L5.1 5.2a.8.8 0 001 1l2.1-2zm7.6 4.3c.4 0 .7.3.7.7v6.8c0 .4-.3.7-.8.7H2.3a.8.8 0 01-.8-.8V9A.8.8 0 013 9v6h12V9c0-.4.3-.8.8-.8z\"><\/path>\n<\/svg>\t\t<span class=\"frm_upload_text\"><button type=\"button\" aria-label=\"Attachment #1 (optional). Drop a file here or click to upload. Maximum file size: 52.43MB\">Drop a file here or click to upload<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\" aria-label=\"Attachment #1 (optional). Choose File. Maximum file size: 52.43MB\">Choose File<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\t<p>Maximum file size: 52.43MB<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\n    <div id=\"frm_desc_field_s8u08g\" class=\"frm_description\">In case you need to attach a screenshot<\/div>\n    \n<\/div>\n<div id=\"frm_field_334_container\" class=\"frm_form_field form-field  frm_top_container\">\n    <label for=\"field_v8umj6\" class=\"frm_primary_label\">Attachment #2 (optional)\n        <span class=\"frm_required\"><\/span>\n    <\/label>\n    <input type=\"hidden\"  data-invmsg=\"Attachment #2 (optional) is invalid\" aria-invalid=\"false\"   name=\"item_meta[334]\"  value=\"\" data-frmfile=\"334\" \/>\n\n<div class=\"frm_dropzone frm_single_upload frm_clearfix\" id=\"file334_dropzone\" role=\"group\"  aria-describedby=\"frm_desc_field_v8umj6\">\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file334\" id=\"field_v8umj6\"\n\t\t\t data-invmsg=\"Attachment #2 (optional) is invalid\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t\t\t<svg  viewBox=\"0 0 18 18\" class=\"frmsvg frm-svg-icon\">\n\t<path viewBox=\"0 0 18 18\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.2 4v8a.8.8 0 001.5 0V4l2.1 2.2A.7.7 0 1013 5L9.5 1.7a.7.7 0 00-1.1 0L5.1 5.2a.8.8 0 001 1l2.1-2zm7.6 4.3c.4 0 .7.3.7.7v6.8c0 .4-.3.7-.8.7H2.3a.8.8 0 01-.8-.8V9A.8.8 0 013 9v6h12V9c0-.4.3-.8.8-.8z\"><\/path>\n<\/svg>\t\t<span class=\"frm_upload_text\"><button type=\"button\" aria-label=\"Attachment #2 (optional). Drop a file here or click to upload. Maximum file size: 52.43MB\">Drop a file here or click to upload<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\" aria-label=\"Attachment #2 (optional). Choose File. Maximum file size: 52.43MB\">Choose File<\/button><\/span>\n\t\t<div class=\"frm_small_text\">\n\t\t\t<p>Maximum file size: 52.43MB<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\n    <div id=\"frm_desc_field_v8umj6\" class=\"frm_description\">In case you need to attach a screenshot<\/div>\n    \n<\/div>\n<div id=\"frm_field_335_container\" class=\"frm_form_field form-field  frm_top_container\">\n    <label for=\"field_eccym5\" class=\"frm_primary_label\">Attachment #3 (optional)\n        <span class=\"frm_required\"><\/span>\n    <\/label>\n    <input type=\"hidden\"  data-invmsg=\"Attachment #3 (optional) is invalid\" aria-invalid=\"false\"   name=\"item_meta[335]\"  value=\"\" data-frmfile=\"335\" \/>\n\n<div class=\"frm_dropzone frm_single_upload frm_clearfix\" id=\"file335_dropzone\" role=\"group\"  aria-describedby=\"frm_desc_field_eccym5\">\n\t<div class=\"fallback\">\n\t\t<input type=\"file\" name=\"file335\" id=\"field_eccym5\"\n\t\t\t data-invmsg=\"Attachment #3 (optional) is invalid\" aria-invalid=\"false\"  \t\t\t\/>\n\t\t\t\t<div class=\"frm_clearfix \"><\/div>\n\t<\/div>\n\t<div class=\"dz-message needsclick\">\n\t\t\t\t<svg  viewBox=\"0 0 18 18\" class=\"frmsvg frm-svg-icon\">\n\t<path viewBox=\"0 0 18 18\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.2 4v8a.8.8 0 001.5 0V4l2.1 2.2A.7.7 0 1013 5L9.5 1.7a.7.7 0 00-1.1 0L5.1 5.2a.8.8 0 001 1l2.1-2zm7.6 4.3c.4 0 .7.3.7.7v6.8c0 .4-.3.7-.8.7H2.3a.8.8 0 01-.8-.8V9A.8.8 0 013 9v6h12V9c0-.4.3-.8.8-.8z\"><\/path>\n<\/svg>\t\t<span class=\"frm_upload_text\"><button type=\"button\" aria-label=\"Attachment #3 (optional). Drop a file here or click to upload. Maximum file size: 52.43MB\">Drop a file here or click to upload<\/button><\/span>\n\t\t<span class=\"frm_compact_text\"><button type=\"button\" aria-label=\"Attachment #3 (optional). Choose File. 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