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SendPulse Reviews 2,759

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the platform's user-friendliness and intuitive design, highlighting its ease of navigation and smooth onboarding process. People appreciate the comprehensive features, which consolidate email, SMS, push notifications, chatbots, CRM, and subscription pages into one manageable dashboard, saving time and effort. The readily available templates and campaign management tools also contribute to a quick and hassle-free setup. Customers are particularly satisfied with the level of service and support provided. The staff is frequently described as responsive and helpful, offering valuable guidance, especially for new users. While opinions on the website's performance are mixed, the overall consensus points to a positive experience, with many reviewers expressing gratitude for the platform's customer-centric approach and regular updates.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's intuitive and user-friendly... See more

Service

People report positive experiences with service, often highlighting its good price and regular updates with... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the sales team support, the... See more

Website

Consumers find the website experience to be ambiguous. Many praise its user-friendliness, intuitive... See more

Staff

Users describe positive interactions with staff. Many customers praise the sales team for being... See more

Based on these reviews

Rated 5 out of 5 stars

Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of f... See more

Rated 5 out of 5 stars

Sendplus Chatbot is a user-friendly and powerful tool for managing customer chats on WhatsApp, websites, and more. It’s easy to set up, supports automation, and works well for small and medium busines... See more

Rated 5 out of 5 stars

Great value for money. Nice feature set! Lead generation via popups works great. The only thing I'm missing is sync with my OpenCart store products to use them dynamically in my emails (both triggered... See more

Rated 5 out of 5 stars

SendPulse is easy to navigate and use. Plans are clear and understandable. There are few things that can be improved. Like adjusting names or emails within the existing mailing list. Also having more... See more

Rated 5 out of 5 stars

When i first started, i did not know anything about email marketing. I have visited various websites and tried to understand it. I found Sendpulse very helpful and easy to understand. And i Started... See more

Rated 5 out of 5 stars

At EpiCred, we’ve been using SendPulse for our email marketing and automation needs, and it’s been a solid tool for us so far. The interface is really easy to navigate, which made onboarding super smo... See more

Rated 5 out of 5 stars

We develope telegram chat bots. It is good tools to create MVP. Possibility to check ideas. Also it ptovides analitic and managment. These are convinient for us. Thanks.

Rated 5 out of 5 stars

I'm studying all sendpules tutorials about each section in youtube , so I have well experience , and will start new work with a nice plan to use each section in sendpules ... And I will be very hap... See more

Rated 5 out of 5 stars

I have been using SendPulse WhatsApp bot service to communicate with my customers for over a year and a half, and it has been excellent. I have never faced any issues while using it. On the contrary... See more

Rated 5 out of 5 stars

SendPulse is easy to use and offers flexible pricing plans. I like their pay-as-you-go plan rather than a monthly plan, for companies that don't blast emails so regularly.

Rated 5 out of 5 stars

The best CRM ever built. Really useful Telegram, Instagram bots. Pop-up and inline forms. Also, plenty options to launch marketing campaigns.

Rated 5 out of 5 stars

So far its the best I've tried for deliverability, functions, usability - and able to build good-looking emails. I have tried about 15 email marketing platforms - this is the best so far, and value fo... See more

Rated 5 out of 5 stars

They were able to fix messages not being sent to a particular network in very short time. Customer support is great! This is even before I signed up for a paid plan.

Rated 5 out of 5 stars

I just purchased about $5 worth of chatbots for Telegram, WhatsApp, Messenger, and Instagram. I got 500 contacts for creating the chatbots. Thank you very to SendPulse for this tool. I like it!

Rated 5 out of 5 stars

I really like this landing page builder — it's very convenient and easy to use. So far, I haven’t seen any equivalents on the Ukrainian market

Rated 1 out of 5 stars

Applied, then said our email is spam. Didn't even take 1 minute to check our business model. The business is scaling across 5 countries and needed more capacity. Currently have a 45% open rate average... See more

Company replied

Rated 5 out of 5 stars

I actively use SendPulse for my video content school — and I’m very satisfied with the results. What I appreciate most is that everything is in one place: email campaigns, chatbots, CRM, subsc... See more

Rated 5 out of 5 stars

so far a wonderful experience. very easy to set up , really impresses with the chatbot function . really impressed with the whole platform actually.

Rated 5 out of 5 stars

Tried this as a new email sending software and so far it has been smooth sailing with good user interface.

Rated 5 out of 5 stars

Excellent service. Has everything which I need. Happy to have found this marketing platform which does a lot of things even under free plan.

Rated 5 out of 5 stars

Honestly, i like how this service works and how it helps me with my study! I hope it wont cause in troubles tomorrow, i have my exam and depend on it very much :)

Rated 5 out of 5 stars

We been using SendPulse for many years, never faced any issues and their support team is highly effective

Rated 5 out of 5 stars

Amazing. Sendpulse really helps me focus on my business and they take care of the heavy lifting of Whatsapp Business automation

Rated 5 out of 5 stars

Greate service for centralized work with messenagers! And as bot creation platform. Really, all things we need in one place with good UI.

Rated 4 out of 5 stars

Pretty good. Advantage: you can use multiple social accounts with a single chatbot. Disadvantage: sometimes it's not that easy to use.

Rated 5 out of 5 stars

My experience with SendPulse has been exceptionally positive. The platform is incredibly user-friendly and intuitive, which made it easy for me to navigate and set up my automation flows. I was partic... See more

Rated 4 out of 5 stars

Great interactive UX, the software looks great although I have only just started and paid, so not really sure of 2 much so far, but I have been asked to review

Rated 4 out of 5 stars

Original post: Absolutely disgusted by their customer support. I complied with every requirement in anticipation of setting up a new business and yet they declined and banned me without providing a... See more

Company replied

Rated 4 out of 5 stars

I'm joining SendPulse on the recommendation of an associate. I know that his automated emails always get through to me, so I'm willing to give it a go.

Rated 5 out of 5 stars

I used the app for online course building and I loved it! Super intuitive and nice design!

Rated 5 out of 5 stars

Easy to use email platform, good pricing plans, helpful support staff

Rated 5 out of 5 stars

Easy to understand and on board. The check out was prompt and things are self explanatory.

Rated 5 out of 5 stars

I am enjoying the SendPulse user interface, it has all of the bells and whistles needed for a successful marketing campaign.

Rated 5 out of 5 stars

SendPulse surpassed our expectations with its intuitive interface, powerful automation tools, and outstanding customer support. Setting up email campaigns was fast and hassle-free, and their platform... See more

Rated 1 out of 5 stars

Been using SendPulse to make marketing emails for years. I have never used a platform nearly as bad. Loading is extremely slow, every pages takes over 20 seconds. Site is extremely unreliable, it fr... See more

Company replied

Rated 5 out of 5 stars

The ease of renewing plan subscription and the prompt issuance of receipt. Great customer service. Kudos

Rated 5 out of 5 stars

**Title:** Seamless Chat-Bot Integration & Intuitive Tools! **Review:** SendPuls has been a game-changer for streamlining our communication workflows. The platform’s user-friendly int... See more


Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service
  3. Internet Marketing Service
  4. Mailing Service

About SendPulse

Written by the company

SendPulse is an all-in-one platform for professionals across various fields, from marketers and business owners to sales managers and online educators.

The SendPulse ecosystem encompasses: bulk email and SMS campaigns, sales pipeline automation, Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram chatbots, live chats, CRM, website builder, smart pop-ups, online course builder and LMS.

All SendPulse tools seamlessly integrate with each other and offer over 40 third-party CRM, SMS, and eCommerce system integrations.

SendPulse’s main goal is to unite all communication channels and automate your prospects’ journey through your sales funnel. With this comprehensive approach, you can enhance user experience, increase conversions, and facilitate teamwork, all within a single platform.

With our built-in analytics and A/B testing, you can analyze user interaction statistics within each service, study your audience behavior and preferences, and review summary reports to promptly address errors and optimize your marketing efforts.

Our pricing plans cater to your growing business needs, offering a free plan with no time constraints for beginners and extended limits and advanced features for experienced users. Rest assured, 24/7 support is guaranteed, regardless of the plan you choose.


Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Rejected my mailing list.

Just tried publishing a mailing campaign.

I have my business suscribers, yet they rejected my list for no reason at all.

I don't recommend these people, very weird.

9 February 2026
Unprompted review
SendPulse logo

Reply from SendPulse

Dear Elsayed,

Thank you for sharing your feedback. We’re sorry for the frustration this situation caused.

At SendPulse, we aim to maintain high email deliverability standards for all our customers. To do this, we strictly follow our anti-spam policy. Every mailing campaign is reviewed, including both the email content and the mailing list, to make sure messages are sent only to confirmed subscribers who agreed to receive them.

Unfortunately, during verification, your email campaign showed signs that it may not fully comply with permission-based email standards. For this reason, the campaign cannot be approved. This is not a personal decision, but a necessary step to protect the reputation of our sending servers and ensure good deliverability for all users.

We wish you success in your future marketing efforts and hope you will continue using modern and responsible marketing tools.

Kind regards,
SendPulse Team

Rated 5 out of 5 stars

Sendpulse offers tremendous automation…

Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of features, it is quite intuitive to use. I would rate the ease of use of this program at 8/10. The only thing to keep in mind, which I didn't know before, is that with very large and complex flows, live chat can freeze. That's why it's a good idea to divide the flow into smaller ones.

19 January 2026
Rated 5 out of 5 stars

this is a great thing

this is a great thing
there is problem with tha fact that i cant delete whatsaap after i send it , hope that it will be possioble soon

6 January 2026
Rated 1 out of 5 stars

Not recommended

Not recommended, I told them that these are my real customer's emails who opt-in but they stopped the account after some time.

3 April 2025

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