Cool Plugins Reviews 154

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They consistently praise the company's plugins, describing them as helpful, simple, well-designed, and easy to use. Consumers highlight that the plugins offer prime features and work robustly and reliably, even in their free versions. People also appreciate the plugins' compatibility and ease of configuration. Customers consistently express satisfaction with the company's customer service and staff. They describe the support team as polite, friendly, quick, precise, and professional. Consumers report that the team is very responsive and helpful, guiding them step by step until everything is clear. Reviewers also appreciate the fast response times to technical issues and the team's willingness to provide custom code and extend plugin capabilities.

What people talk about most

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Staff

Customers consistently report positive experiences with staff. Many reviewers praise the support team for... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient support... See more

Product

People report positive experiences with products. Customers are impressed by the quality of the plugins, with... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the plugin easy to use and... See more

Based on these reviews

Rated 5 out of 5 stars

Cool Plugins from product to support team a BIG TEN STARS! Operating 3 plugings on our website wich was super easy to install and to understand. Aside to this contacted support in some additional help... See more

Rated 5 out of 5 stars

Jyoti helped me promptly. She had me set up a temporary login for my site, then went in and fixed the issue. My experience of Cool Plugins support staff has been amazing. I've never had to wait for a... See more

Rated 5 out of 5 stars

Great company to work with. Every time i has issue, they were there to guide me and even provide me with custom code. Their plugin called "Cool form kit for Elementor" is packed with useful add-on ma... See more

Rated 5 out of 5 stars

Customer support from Coolplugins(CoolP) was absolutely top notch. You always hope that after purchasing a product the company will give you support and that's exactly what CoolP has done for me. Ve... See more

Rated 3 out of 5 stars

They delivered exactly what was advertised: a CoinMarketCap-style WordPress site using CoinGecko API and their plugins. The setup works and looks exactly like the demo. However, this is basically... See more

Rated 5 out of 5 stars

I have already purchased several WordPress plugins from this company. The plugins are very well developed and there are regular updates, which is great. The support team is very polite and responds in... See more

Rated 5 out of 5 stars

Working with the Cool Plugins team has been an outstanding experience. We had a complex issue with the MetaMask payment gateway on our prediction platform, and after trying everything on our own... See more

Rated 5 out of 5 stars

Superb support. I found a bug and they immediately sent me a temp fix and will release the full fix in the next update. Very quick, friendly, and amazingly helpful. Also a necessary plugin for TE... See more

Rated 5 out of 5 stars

over the last 10 years ive used many many wordpress plugins , with and without support , this developer is well worth the small investment , not only is the plug in really helpful and simple ,if you r... See more

Rated 5 out of 5 stars

Conditional Fields for Elementor Forms let me stick with Elementor instead of switching to another form plugin. I came to a halt with a setting for the file upload field and opened a support ticket —... See more

Rated 5 out of 5 stars

I was a little too hasty and bought a plugin that I couldn't get to work, so I wanted to refund it because it was too expensive to not using it. The team offered me a fair solution that would allow me... See more

Rated 5 out of 5 stars

These plugins make building a great-looking calendar MUCH easier! I was also able to save money by purchasing these plugins over the prov version of the events calendar. I also reached out to suppo... See more

Rated 5 out of 5 stars

I used the Timeline plugin and found it very easy to use and well designed. The interface is intuitive, and it worked perfectly for my needs. When I had a small issue, the support team responded quick... See more

Rated 5 out of 5 stars

Jyoti, Thank you very much for your fast response and resolution. I really appreciate your help with Translatepress issue at bricoplan.es Thanks again for your support ⭐⭐⭐⭐⭐. Best regards,... See more

Rated 5 out of 5 stars

The support team worked on my issue immediately and fixed the problem. In addition, they said that they will include the fix related to my issue in the next update. I'm fully satisfied with their supp... See more

Rated 5 out of 5 stars

I found Cool Plugins to extend The Events Calendar display options. This was the best thing I could expect to do, because not only the addons are a great value, but the support helped me make them ev... See more

Rated 5 out of 5 stars

Great and very quick support. I got custom CSS for my needs even though I was working with the basic free extension. Meanwhile I purchased the pro version for more functionalities. Can recommend!

Rated 5 out of 5 stars

Quick prompt helpful! These guys are really good and resolved an issue on my website with elementor and conditional feature. Very useful plugin that does a great job.

Rated 5 out of 5 stars

I had a specific layout that our client wanted. The options were not immediately obvious (or obvious to me in the documentation). Support responded very quickly and working with them it took a coupl... See more

Rated 5 out of 5 stars

I’ve been using a website sold to me by Cool Plugins for almost a year now, and I can’t say enough good things about their team. From day one, their support has been consistently patient, helpfu... See more

Rated 5 out of 5 stars

My experience was really great! It’s super easy to reach out to the support team, and they’re very helpful. The plugin itself works really well and makes everything much smoother. Highly recommend!

Rated 5 out of 5 stars

Excellent support and service, extremely pleased with my purchase. Their plugin helped me bring about my vision for a web project and it looks & works great.

Rated 5 out of 5 stars

I had a problem: an important feature was missing ([ACF button -> target="_blank"]). I reported the problem to support, and the next day they developed a solution. I think that says it all :)

Rated 5 out of 5 stars

I’m very satisfied with the Automatic Translate Addon for TranslatePress. The addon works perfectly to generate and save translations without relying on paid APIs, which is exactly what I needed f... See more

Rated 5 out of 5 stars

I ran into an issue with the Timeline widget. The helpdesk responded within a couple of hours and resolved the issue immediately and professionally. I'll definitely will use Cool Plugins for more widg... See more

Rated 5 out of 5 stars

I use "Events Shortcodes & Block Pro For The Events Calendar" for events and am very happy. I will say more - I have been looking for something like this for a long time, and I found it only here. Tha... See more

Rated 5 out of 5 stars

Had a few teething issues caused by a conflicting plugin. Support helped me resolve it and it’s working fine. Thanks

Rated 5 out of 5 stars

Excellent support. Raised an issue with them and within 2 working days they had a solution for me. You can't say fairer than that. You only want two things from a plugin. You want it to work, and... See more

Rated 5 out of 5 stars

I’ve been using Cool Plugins’ products since 2019, and once again I’m impressed by both the quality of the plugins and the professionalism of their support team. When I recently ran into a compatibi... See more

Rated 5 out of 5 stars

I had an amazing and blazing fast support expierience. In not even 15 minutes my problem was solved. Just Applause for such a great support.

Rated 5 out of 5 stars

The development team showed a high level of technical competence, responding quickly and effectively to all questions raised. The plugin performs robustly and reliably, even in its free version, which... See more

Rated 5 out of 5 stars

Great software and friendly service. They helped me very quickly solve an issue I created myself. Highly recommend.

Rated 5 out of 5 stars

Great customer support. I bought the wrong plugin and they refunded straight away. And the divi timeline plugin pro is worth the small fee - thank you. Will use you again.

Rated 5 out of 5 stars

Resolution of the problem with the Conditional Fields for Elementor plugin, which stopped working in the latest update. I submitted a ticket and the problem was resolved in less than 24 hours.

Rated 5 out of 5 stars

The plugin is great and offers prime features. Moreover, the support team is highly (very :-)) reactiv. Thus for me, it's 5 stars :-)

Rated 5 out of 5 stars

Great plugin. Assistance when I ran into an issue was great as well, and was solved quickly and smoothly. Lots of great features as well that make it well worth the price

Rated 5 out of 5 stars

Plugin seems easy to use and design compared to other similar plugins and the customer service has been outstanding, thanks


Company details

  1. Website Designer
  2. e-Commerce Solution Provider
  3. Software Company

Written by the company

Cool Plugins is a leading WordPress plugin development company, powering 300,000+ websites worldwide. We have created 20+ free and premium plugins, including Elementor addons, WooCommerce extensions, multilingual tools, The Events Calendar addons, and more. Our plugins help improve WordPress functionality, making website management easier and more powerful. Backed by a team of 20+ expert WordPress developers, we build innovative solutions and offer top-rated customer support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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Rated 5 out of 5 stars

Refund request was handled fast!

Although I bought the Cool Timline Pro plugin to use with Elementor, I cancelled the service (I'm inexperienced when it comes to building websites and gave up on day 3) and received a full refund. I was positively surprised on their prompt and positive reply when asking for a refund.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Jyoti helped me promptly

Jyoti helped me promptly. She had me set up a temporary login for my site, then went in and fixed the issue. My experience of Cool Plugins support staff has been amazing. I've never had to wait for a reply. And they've stuck with me until the problem is solved!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

They always have a solution!

I was a little too hasty and bought a plugin that I couldn't get to work, so I wanted to refund it because it was too expensive to not using it. The team offered me a fair solution that would allow me to continue testing it for less money. If it still didn't work, they would refund me the full amount. In any case, I'm more motivated to learn more about the plugin. Thanks to the team!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Helpdesk fast & professional

I ran into an issue with the Timeline widget. The helpdesk responded within a couple of hours and resolved the issue immediately and professionally. I'll definitely will use Cool Plugins for more widgets in the future.

30 December 2025
Unprompted review
Rated 3 out of 5 stars

Works as advertised, but it’s just a basic clone

They delivered exactly what was advertised: a CoinMarketCap-style WordPress site using CoinGecko API and their plugins. The setup works and looks exactly like the demo.

However, this is basically a prebuilt template + plugins. Nothing custom, nothing unique, and nothing particularly impressive. You’re not getting a “project”, you’re getting a cloned setup anyone could replicate with the same plugins.

It’s usable and functional, but don’t expect anything premium or special. Even with the discount, I’d describe it as “okay”, not great.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

Great customer support. I bought the wrong plugin and they refunded straight away. And the divi timeline plugin pro is worth the small fee - thank you. Will use you again.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer support from…

Customer support from Coolplugins(CoolP) was absolutely top notch. You always hope that after purchasing a product the company will give you support and that's exactly what CoolP has done for me. Very thankful and I don't mind spending money with a company who has my back. Thanks Dan VikeCars.Com

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support and Long-Term Reliability from Cool Plugins

I’ve been using Cool Plugins’ products since 2019, and once again I’m impressed by both the quality of the plugins and the professionalism of their support team. When I recently ran into a compatibility issue (which required disabling another plugin), they responded quickly and were even willing to test my setup using a temporary admin access to ensure everything worked smoothly.

Their plugins offer functions that simply aren’t available elsewhere, especially when integrating with other developers’ modules. I truly appreciate the years of reliable service — and the pricing has always been more than fair. Thank you for the consistently excellent work!

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great company to work with. Every time i has issue, they were there to guide me and even provide me with custom code.
Their plugin called "Cool form kit for Elementor" is packed with useful add-on making Elementor form a breeze and highly customisable.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support

I had a specific layout that our client wanted. The options were not immediately obvious (or obvious to me in the documentation). Support responded very quickly and working with them it took a couple of hours to deliver a solution for our needs (they offered two solutions and we picked the best one for us).

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use and great support!

I used the Timeline plugin and found it very easy to use and well designed. The interface is intuitive, and it worked perfectly for my needs. When I had a small issue, the support team responded quickly and helped me resolve it right away. Highly recommended!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

My experience was really great

My experience was really great! It’s super easy to reach out to the support team, and they’re very helpful. The plugin itself works really well and makes everything much smoother. Highly recommend!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Great and very quick support

Great and very quick support. I got custom CSS for my needs even though I was working with the basic free extension. Meanwhile I purchased the pro version for more functionalities. Can recommend!

17 October 2025
Unprompted review

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