From 2,000+ tickets to 1,180: 41% reduction in 8 weeks
A growing fintech company was drowning in support tickets. We built a support copilot that handles routine queries while escalating complex issues to human agents.
Client testimonial:
“Nought Digital didn't just build us a chatbot — they built a system that actually works. Our support team is more productive, our customers are happier, and we're saving £35k/month.”
— Head of Customer Success, Fintech Company
- 1
Intelligent routing
AI categorises and routes tickets based on complexity and urgency.
- 2
Automated responses
Common queries get instant, accurate answers from the knowledge base.
- 3
Human escalation
Complex issues seamlessly handed to human agents with full context.