Papers by Mohammad Hossain
In this research we studied the assimilation process of a technological innovation (i.e. technova... more In this research we studied the assimilation process of a technological innovation (i.e. technovation) called Radio Frequency Identification (RFID). Like many other technovations, RFID is considered as a revolutionary one, but its assimilation is an evolutionary process. Here, we ex- tended the conventional assimilation theories and initiated an intellectual argument by introducing extension as an important stage of assimilation, which is contextual and highly relevant for RFID assimilation process. Data for the empirical tests were collected via survey from 221 livestock farms in Australia that are using RFID for livestock identification and tracing. We examined ten Technology-Organization- Environmental (TOE) factors on four stages of RFID assim- ilation process. Empirical results, based on Partial Least Square (PLS)-based Structural Equation Modelling (SEM), suggest that assimilation of RFID technovation does involve four stages: initiation, adoption, routinization, and extension. We also found that one single factor may have different effect on different stages of assimilation, which may even be differ- ent directioned. For instance, external environmental uncertainty has a positive impact on RFID adoption while it has a negative impact on RFID extension. The paper discusses the results and practical implications in detail.
Elsevier
Privacy is a serious concern to radio frequency identification (RFID) technology. Worldwide, seve... more Privacy is a serious concern to radio frequency identification (RFID) technology. Worldwide, several com- panies scrapped RFID projects because of high resistance from consumers and their advocacy groups – which actually demand RFID-specific privacy policies. This concern is even more acute when RFID is used in public applications; because, in general case, citizens cannot refuse to provide data, and the data collected by a government agency would offer serious threats if are shared among third parties. Limited research has been performed in this specific issue; they all agree that perceived privacy increased RFID acceptance. But, what drives privacy perceptions are yet to be researched – this study closes this research gap. In order to conduct the current research, mixed method of research approach has been adopted. In the qualitative research stage, the authors conducted two focused-group discussion sessions and eight in-depth interviews in two different countries: Australia and Bangladesh; arguing that the status, and the perceptions and tolerance of the citizens on privacy are different in these two regions. The explored factors have been examined with empirical data obtained from these two countries. It is found that, there are distinct differences in perceptions in developed and developing countries. The detail findings offer practical suggestions to the agency managers so that they can ensure better privacy of the citizens. As a significant theoretical contribution, this study enhances existing literature identifying the antecedents of privacy, which play even different roles in different cultural backgrounds.
Information Technology & People (IT&P), 2011
Purpose – The purpose of this study is to examine the factors of radio frequency identification (... more Purpose – The purpose of this study is to examine the factors of radio frequency identification (RFID) adoption and its continuance intention in a mandatory and in a voluntary environment leading to developing an integrated framework.
Design/methodology/approach – A qualitative research approach was taken in this study. The authors conducted an extensive field study, interviewing eight organizations. Factors have been analyzed from multiple perspectives and, where possible, related with the existing literature.
Findings – The findings show that along with technological, organizational, and environmental factors RFID adoption also depends on the expectations and self-efficacy. Moreover, the process of continued usage intention involves satisfaction from current use and the degree of self-efficacy.
Practical implications – This study focuses on the state of the RFID adoption, current usage satisfaction, and the continuance intention of the adopters toward RFID use. This study would guide the countries with mandatory RFID policy in organizational applications. Policy makers could compare their experience with the findings of this study, evaluate the past, and find the future direction.
Originality/value – This study is the first of its kind to discuss the adoption factors (in a mixed environment; mandatory as well as voluntary) and to examine the continued usage behavior together in a single platform, for the first time.
Information Systems Frontiers, 2014
Understanding the adoption factors of a technological
innovation is crucial. However, it is a wi... more Understanding the adoption factors of a technological
innovation is crucial. However, it is a wild assumption
that these factors are of similar importance for mandatory and
voluntary adoption. Hence, understanding the distinction is
critical because, more than often an innovation is adopted with
different organizational objectives—though operate in a same
industry for a same application. The purpose of this study is to
compare the organizational adoption factors of a technological
innovation in mandatory and voluntary setting, taking Radio
Frequency Identification (RFID) technology as the case innovation.
The results indicate that perceptions of the adopters
differ significantly on technological, organizational, and environmental
characteristics and expectationwhen the contexts
are different. Multi-group analysis confirms that, among the
technological factors, compatibility is the major concern in a
mandatory setting whereas cost and expected-benefits are the
main for voluntary adoption; organization’s attitude is more
important than organizational resources—in both contexts;
and, external pressure is important both in mandatory as well
as voluntary environment.
The purpose of this study is to explore the measures that may protect privacy of the users
- in ... more The purpose of this study is to explore the measures that may protect privacy of the users
- in the context of RFID use in public applications. More specifically, this study
investigates what the users perceive to have securing their privacy, particularly for the
RFID applications in public uses. Qualitative research approach has been utilised for this
study. The author conducted two focus-group discussion sessions and eight in-depth
interviews in two countries: one from Australasia region (Australia) and the other from
Asia (Bangladesh), assuming that the status, and the perceptions and tolerance of the
citizens on privacy issues are different in the stated regions. The explored factors have
been analysed from privacy perspectives. The findings show that, in developed and
developing countries, the basic perceptions of the users on privacy protection are
complimentary; however, privacy is a more serious concern in Australia than in
Bangladesh. Data analysis proposed some attributes that may improve users’ privacy
perceptions when RFID is used in public applications. This study is the single initiative
that focuses on privacy of RFID users from national-use context. As practical
implication, the proposed attributes can be exercised by the deploying agencies that
implement RFID technology for citizens’ use.
Customer satisfaction (CS) and customers’ continuance intention (CI) (i.e. customer
loyalty) are... more Customer satisfaction (CS) and customers’ continuance intention (CI) (i.e. customer
loyalty) are the two most-researched consequents of service quality (SQ); generally,
SQ directly influences CS and CI. However, retail marketing and information system
(IS) theories do challenge this notion; SQ dimensions are essentially based on
expectations or perceptions which need to be judged in an interim stage (i.e.
confirmation) in the satisfaction-continuance process. Hence, the current study
investigates the role of confirmation – through direct, mediating, and moderating
effects – in the SQ context. Applying positivist epistemology and using an
empirical approach, this research validates the developed SQ model with partial
least squares-based structural equation modelling; data were collected from Australia
and Bangladesh. The results show that SQ dimensions are evaluated in the
confirmation stage, which eventually affect CS and CI. Also, confirmation moderates
the relationship between CS and CI; similarly the mediating effects of confirmation
on CS and CI are established. The primary contribution of this study is the
application of expectation–confirmation–satisfaction concepts from three popular
theories from Marketing and IS in the SQ domain. Moreover, this research presents
practical contributions.
Information Systems researchers demonstrate that organizations are very often influenced by exter... more Information Systems researchers demonstrate that organizations are very often influenced by external environment; success of an organization and its associated industry is largely dependent on how they respond to the external factors. Although a number of external factors have been explored in literature, still little is known on their degree of impact and hence their relative importance. Therefore, advancing research on organizational external (environmental) responsiveness requires clarifying the theoretical conceptualizations and validating the associated dimensions. After conducting an extensive literature search followed by a qualitative and quantitative study, the current study develops and validates a multi-dimensional hierarchical model of external responsiveness and investigates its effect on adoption intention. The findings of the study show that; in the context of Radio Frequency Identification (RFID) technology, external responsiveness is a third-order, reflective construct which is reflected by external pressure (further is reflected by government pressure, market pressure, mimetic pressure, and normative pressure), external support (reflected by government support, vendor support, and associative support), and external uncertainty (reflected by market and technology uncertainty). Moreover, the impact of the third-order and second-order constructs on the endogenous variable (i.e. intention to adopt RFID) is examined and found to have positive influences. This study is the first reported attempt that categorizes the dimensions of external responsiveness and validates with empirical data. This study concludes with implications and future research directions.
International Journal of Information Systems and Supply Chain Management (IJISSCM)
In marketing, a customer purchases a product while a consumer uses the product; which means that ... more In marketing, a customer purchases a product while a consumer uses the product; which means that an adopter of an innovation behaves like a consumer of a new product. But surprisingly no initiative has been made to relate/integrate an adopter with a consumer. This article has done this. Technological, organizational, environmental factors as well as expectations from using the technology are important for the acceptance and continued use of a technological innovation. This paper integrates the effect of innovation characteristics along with the expectation on RFID adoption, in the context of Australian livestock industry. To do this, this study first presents a theoretical analysis then presents the outcomes from eight interviews which were conducted among livestock farms in Australia. Finally, it proposes a research framework while proposing eleven propositions related to RFID adoption. Contribution-wise, policy-makers may compare their experience with this study, evaluate the past, and find the future direction.
Total Quality Management and Business Excellence
Like other service institutes, developing and managing quality service is a challenging issue in ... more Like other service institutes, developing and managing quality service is a challenging issue in retail banks. Recent studies established that retail banks' customer satisfaction can be managed with a total quality management approach. It is accepted by prior literature that service quality (SQ) is a multilevel and multidimensional construct; however, the SQ dimensions of retail banking are still considered one-dimensional. The purpose of this study is to develop theoretical conceptualisations and validate an SQ model for retail banks. A positivist epistemology using a mixed method research approach has been adopted for this study. A research model has been developed from the literature which was contextualised by a cross-country qualitative field study. The model is validated with partial least square-based structural equation modelling. The results of this study summarise that retail banks' SQ is a third-order reflective model where SQ can be explained by station, interaction, and outcome quality. Furthermore, these three dimensions reflect nine sub-dimensions in total. This paper focused on managing total quality issues of a retail bank through service quality tools. With the objective of acquiring total quality, bank managers and other management personnel may develop strategies and policies using the findings of this study.
Business Process Management Journal (BPMJ)
Purpose - In literature, a number of models have been developed that explain the adoption behavio... more Purpose - In literature, a number of models have been developed that explain the adoption behavior
of a technological innovation. Similarly, most of the researches explaining the continuance behavior of
an information system (IS) ignore the adoption processes. It is glaringly observed that researchers
seem uninterested explaining the extension of an IS. The objective of this study, therefore, is to
develop an integrated model that explains the adoption, continuance, and extension of a technological
innovation – taking radio frequency identification (RFID) as the case.
Design/methodology/approach - Motivated by the exploratory nature of the current research,
qualitative field-study approach is adopted.
Findings - Technology-organization-environment (TOE) factors influence RFID adoption while
continuance is dependent on confirmation from the initial adoption. Finally, extension decision is
influenced by the TOE factors, self-efficacy, and situational factors.
Research limitations/implications – The research has been conducted in eight livestock farms in
Western Australia and hence, the explored factors can be location-specific. This is the first
methodological initiative explaining the extension behavior of a technological innovation.
Practical implications – IS researchers may get insight understanding the diffusion of innovation in
agricultural sector while agricultural agencies and farms can use the findings for their extension plan.
Originality/value – This study is a single initiative developing an integrated model that explains the
adoption-diffusion of a technological innovation.
Information Systems Frontiers.
Electronic Markets – the International Journal on Networked Business.
Information Systems Frontiers, Special Issue on Web of Things.
Books by Mohammad Hossain
Mobile Commerce (m-commerce) refers to commercial transactions conducted through a variety of mob... more Mobile Commerce (m-commerce) refers to commercial transactions conducted through a variety of mobile equipments over a wireless telecommunication network, and uses wireless and mobile devices as user interface; the devices may include cellular phones, hand-held or palm-sized computers, or even vehicle-mounted interfaces. This definition is now broadened exploring how mobile technologies can be best and most widely used to enhance customers' access to commercial products and services and associated information, and also to improve shopping experience of the customers as well as assisting the businesses to deliver products and services to its customers. Hence, m-commerce comprises the use of mobile telecommunication, Internet and multimedia technologies that offer 'many exciting' possibilities to marketing and commercial functions. M-commerce contributes to the current 'service economy' through offering huge range of global services and products with minimal search and transactions costs. Moreover, it reduces the digital divide. In the past, only the people with computers and Internet could access the electronic marketspace; but now, any person with a cellular phone can do the same. In fact, many of the m-commerce applications and services have been diffused in the root level of the society, which made m-commerce inseparable from most aspects of the service economy. It is anticipated that, by 2016 the global market of m-commerce would exceed $300 billion. With the objective of presenting an overall understanding on m-commerce, this entry first presents the similarities and uniqueness of m-commerce from business model ground, then summarizes the current applications and extensions, followed by outlining the revenue models; finally, it précis the contributing success factors and challenges.
Mobile Commerce (m-commerce) refers to commercial transactions conducted through a variety of mob... more Mobile Commerce (m-commerce) refers to commercial transactions conducted through a variety of mobile equipments over a wireless telecommunication network, and uses wireless and mobile devices as user interface; the devices may include cellular phones, hand-held or palm-sized computers, or even vehicle-mounted interfaces. This definition is now broadened exploring how mobile technologies can be best and most widely used to enhance customers' access to commercial products and services and associated information, and also to improve shopping experience of the customers as well as assisting the businesses to deliver products and services to its customers. Hence, m-commerce comprises the use of mobile telecommunication, Internet and multimedia technologies that offer 'many exciting' possibilities to marketing and commercial functions. M-commerce contributes to the current 'service economy' through offering huge range of global services and products with minimal search and transactions costs. Moreover, it reduces the digital divide. In the past, only the people with computers and Internet could access the electronic marketspace; but now, any person with a cellular phone can do the same. In fact, many of the m-commerce applications and services have been diffused in the root level of the society, which made m-commerce inseparable from most aspects of the service economy. It is anticipated that, by 2016 the global market of m-commerce would exceed $300 billion. With the objective of presenting an overall understanding on m-commerce, this entry first presents the similarities and uniqueness of m-commerce from business model ground, then summarizes the current applications and extensions, followed by outlining the revenue models; finally, it précis the contributing success factors and challenges.
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Papers by Mohammad Hossain
Design/methodology/approach – A qualitative research approach was taken in this study. The authors conducted an extensive field study, interviewing eight organizations. Factors have been analyzed from multiple perspectives and, where possible, related with the existing literature.
Findings – The findings show that along with technological, organizational, and environmental factors RFID adoption also depends on the expectations and self-efficacy. Moreover, the process of continued usage intention involves satisfaction from current use and the degree of self-efficacy.
Practical implications – This study focuses on the state of the RFID adoption, current usage satisfaction, and the continuance intention of the adopters toward RFID use. This study would guide the countries with mandatory RFID policy in organizational applications. Policy makers could compare their experience with the findings of this study, evaluate the past, and find the future direction.
Originality/value – This study is the first of its kind to discuss the adoption factors (in a mixed environment; mandatory as well as voluntary) and to examine the continued usage behavior together in a single platform, for the first time.
innovation is crucial. However, it is a wild assumption
that these factors are of similar importance for mandatory and
voluntary adoption. Hence, understanding the distinction is
critical because, more than often an innovation is adopted with
different organizational objectives—though operate in a same
industry for a same application. The purpose of this study is to
compare the organizational adoption factors of a technological
innovation in mandatory and voluntary setting, taking Radio
Frequency Identification (RFID) technology as the case innovation.
The results indicate that perceptions of the adopters
differ significantly on technological, organizational, and environmental
characteristics and expectationwhen the contexts
are different. Multi-group analysis confirms that, among the
technological factors, compatibility is the major concern in a
mandatory setting whereas cost and expected-benefits are the
main for voluntary adoption; organization’s attitude is more
important than organizational resources—in both contexts;
and, external pressure is important both in mandatory as well
as voluntary environment.
- in the context of RFID use in public applications. More specifically, this study
investigates what the users perceive to have securing their privacy, particularly for the
RFID applications in public uses. Qualitative research approach has been utilised for this
study. The author conducted two focus-group discussion sessions and eight in-depth
interviews in two countries: one from Australasia region (Australia) and the other from
Asia (Bangladesh), assuming that the status, and the perceptions and tolerance of the
citizens on privacy issues are different in the stated regions. The explored factors have
been analysed from privacy perspectives. The findings show that, in developed and
developing countries, the basic perceptions of the users on privacy protection are
complimentary; however, privacy is a more serious concern in Australia than in
Bangladesh. Data analysis proposed some attributes that may improve users’ privacy
perceptions when RFID is used in public applications. This study is the single initiative
that focuses on privacy of RFID users from national-use context. As practical
implication, the proposed attributes can be exercised by the deploying agencies that
implement RFID technology for citizens’ use.
loyalty) are the two most-researched consequents of service quality (SQ); generally,
SQ directly influences CS and CI. However, retail marketing and information system
(IS) theories do challenge this notion; SQ dimensions are essentially based on
expectations or perceptions which need to be judged in an interim stage (i.e.
confirmation) in the satisfaction-continuance process. Hence, the current study
investigates the role of confirmation – through direct, mediating, and moderating
effects – in the SQ context. Applying positivist epistemology and using an
empirical approach, this research validates the developed SQ model with partial
least squares-based structural equation modelling; data were collected from Australia
and Bangladesh. The results show that SQ dimensions are evaluated in the
confirmation stage, which eventually affect CS and CI. Also, confirmation moderates
the relationship between CS and CI; similarly the mediating effects of confirmation
on CS and CI are established. The primary contribution of this study is the
application of expectation–confirmation–satisfaction concepts from three popular
theories from Marketing and IS in the SQ domain. Moreover, this research presents
practical contributions.
of a technological innovation. Similarly, most of the researches explaining the continuance behavior of
an information system (IS) ignore the adoption processes. It is glaringly observed that researchers
seem uninterested explaining the extension of an IS. The objective of this study, therefore, is to
develop an integrated model that explains the adoption, continuance, and extension of a technological
innovation – taking radio frequency identification (RFID) as the case.
Design/methodology/approach - Motivated by the exploratory nature of the current research,
qualitative field-study approach is adopted.
Findings - Technology-organization-environment (TOE) factors influence RFID adoption while
continuance is dependent on confirmation from the initial adoption. Finally, extension decision is
influenced by the TOE factors, self-efficacy, and situational factors.
Research limitations/implications – The research has been conducted in eight livestock farms in
Western Australia and hence, the explored factors can be location-specific. This is the first
methodological initiative explaining the extension behavior of a technological innovation.
Practical implications – IS researchers may get insight understanding the diffusion of innovation in
agricultural sector while agricultural agencies and farms can use the findings for their extension plan.
Originality/value – This study is a single initiative developing an integrated model that explains the
adoption-diffusion of a technological innovation.
Books by Mohammad Hossain
Design/methodology/approach – A qualitative research approach was taken in this study. The authors conducted an extensive field study, interviewing eight organizations. Factors have been analyzed from multiple perspectives and, where possible, related with the existing literature.
Findings – The findings show that along with technological, organizational, and environmental factors RFID adoption also depends on the expectations and self-efficacy. Moreover, the process of continued usage intention involves satisfaction from current use and the degree of self-efficacy.
Practical implications – This study focuses on the state of the RFID adoption, current usage satisfaction, and the continuance intention of the adopters toward RFID use. This study would guide the countries with mandatory RFID policy in organizational applications. Policy makers could compare their experience with the findings of this study, evaluate the past, and find the future direction.
Originality/value – This study is the first of its kind to discuss the adoption factors (in a mixed environment; mandatory as well as voluntary) and to examine the continued usage behavior together in a single platform, for the first time.
innovation is crucial. However, it is a wild assumption
that these factors are of similar importance for mandatory and
voluntary adoption. Hence, understanding the distinction is
critical because, more than often an innovation is adopted with
different organizational objectives—though operate in a same
industry for a same application. The purpose of this study is to
compare the organizational adoption factors of a technological
innovation in mandatory and voluntary setting, taking Radio
Frequency Identification (RFID) technology as the case innovation.
The results indicate that perceptions of the adopters
differ significantly on technological, organizational, and environmental
characteristics and expectationwhen the contexts
are different. Multi-group analysis confirms that, among the
technological factors, compatibility is the major concern in a
mandatory setting whereas cost and expected-benefits are the
main for voluntary adoption; organization’s attitude is more
important than organizational resources—in both contexts;
and, external pressure is important both in mandatory as well
as voluntary environment.
- in the context of RFID use in public applications. More specifically, this study
investigates what the users perceive to have securing their privacy, particularly for the
RFID applications in public uses. Qualitative research approach has been utilised for this
study. The author conducted two focus-group discussion sessions and eight in-depth
interviews in two countries: one from Australasia region (Australia) and the other from
Asia (Bangladesh), assuming that the status, and the perceptions and tolerance of the
citizens on privacy issues are different in the stated regions. The explored factors have
been analysed from privacy perspectives. The findings show that, in developed and
developing countries, the basic perceptions of the users on privacy protection are
complimentary; however, privacy is a more serious concern in Australia than in
Bangladesh. Data analysis proposed some attributes that may improve users’ privacy
perceptions when RFID is used in public applications. This study is the single initiative
that focuses on privacy of RFID users from national-use context. As practical
implication, the proposed attributes can be exercised by the deploying agencies that
implement RFID technology for citizens’ use.
loyalty) are the two most-researched consequents of service quality (SQ); generally,
SQ directly influences CS and CI. However, retail marketing and information system
(IS) theories do challenge this notion; SQ dimensions are essentially based on
expectations or perceptions which need to be judged in an interim stage (i.e.
confirmation) in the satisfaction-continuance process. Hence, the current study
investigates the role of confirmation – through direct, mediating, and moderating
effects – in the SQ context. Applying positivist epistemology and using an
empirical approach, this research validates the developed SQ model with partial
least squares-based structural equation modelling; data were collected from Australia
and Bangladesh. The results show that SQ dimensions are evaluated in the
confirmation stage, which eventually affect CS and CI. Also, confirmation moderates
the relationship between CS and CI; similarly the mediating effects of confirmation
on CS and CI are established. The primary contribution of this study is the
application of expectation–confirmation–satisfaction concepts from three popular
theories from Marketing and IS in the SQ domain. Moreover, this research presents
practical contributions.
of a technological innovation. Similarly, most of the researches explaining the continuance behavior of
an information system (IS) ignore the adoption processes. It is glaringly observed that researchers
seem uninterested explaining the extension of an IS. The objective of this study, therefore, is to
develop an integrated model that explains the adoption, continuance, and extension of a technological
innovation – taking radio frequency identification (RFID) as the case.
Design/methodology/approach - Motivated by the exploratory nature of the current research,
qualitative field-study approach is adopted.
Findings - Technology-organization-environment (TOE) factors influence RFID adoption while
continuance is dependent on confirmation from the initial adoption. Finally, extension decision is
influenced by the TOE factors, self-efficacy, and situational factors.
Research limitations/implications – The research has been conducted in eight livestock farms in
Western Australia and hence, the explored factors can be location-specific. This is the first
methodological initiative explaining the extension behavior of a technological innovation.
Practical implications – IS researchers may get insight understanding the diffusion of innovation in
agricultural sector while agricultural agencies and farms can use the findings for their extension plan.
Originality/value – This study is a single initiative developing an integrated model that explains the
adoption-diffusion of a technological innovation.