Welcome to Nextbase Support
Need help? Start here
Welcome to Nextbase Support
Need help? Start here
Choose your Dash Cam
You can find your Dash Cam model below
How Can we Help?
Frequently Asked Questions
You can find additional information below
Do you offer tracking for shipment?
Yes, all our deliveries come with tracking information. You will receive tracking information through email.
How long will it take for my order to arrive?
Next working day delivery must be ordered before 8pm the working day before delivery. Parts and accessories are shipped by Royal Mail and can take up to 3 working days.
How can I track my order?
You can track your delivery here or using the link sent to you via e-mail.
How long do I have to return my order?
All products purchased from Nextbase can be returned within 28-days for free. No questions asked.
Do you charge for shipping?
We do not charge shipping for Dash Ca orders. Free Delivery is not available on accessories and parts.
Do you offer tracking for shipment?
Yes, all our deliveries come with tracking information. You will receive tracking information through email.
How long will it take for my order to arrive?
Next working day delivery must be ordered before 8pm the working day before delivery. Parts and accessories are shipped by Royal Mail and can take up to 3 working days.
Can I change my delivery address after placing an order?
Please contact our Customer Service Team if any changes are required to your delivery address.
How can I track my order?
You can track your delivery here or using the link sent to you via e-mail.
How long do I have to return my order?
All products purchased from Nextbase can be returned within 28-days for free. No questions asked.
Will I lose my data when I move to Nextbase app?
No, if you have any data or settings within your MyNextbase Connect app, select the option to ‘Copy Data’.
Is there any charge for the upgrade?
No, the app is completely free, but you can choose to subscribe to a Nextbase Protect subscription.
Do I need to upgrade to the Nextbase App now?
For a better and smarter experience with your Dash Cam we would recommend upgrading as soon as possible. MyNextbase Connect app will be discontinued soon.
Why should I move to Nextbase app?
Upgrading to the Nextbase App provides you with new features, improved download speeds and continuous connection to your Dash Cam.
What Dash Cam does this upgrade support?
322GW, 422GW, 522GW and 622GW are all supported with our upgraded app.
Can I upgrade if my other Dash Cam is already connected to the Nextbase App?
Yes, you can upgrade to the Nextbase App if you already have a Dash Cam. However, you can only connect to one device at any one time.