International Journal of Quality & Reliability Management, Jan 1, 2001
... A comparative study of TQM practice and organisational performance of SMEs with and without I... more ... A comparative study of TQM practice and organisational performance of SMEs with and without ISO ... 36 items was developed and applied to create a self-assessment measure of ... and Competitiveness The Role of Quality in Australia's Social and Economic Development, The ...
After analysing a sample of 442 of the biggest Spanish manufacturing companies, some evidence abo... more After analysing a sample of 442 of the biggest Spanish manufacturing companies, some evidence about the influence of Total Quality Management (TQM) on the companies' operating performance has been obtained. However, companies applying TQM together with the ISO 9000 standards did not show positive results. This fact leads us to believe that, despite the beliefs of ISO 9000 as a good first step in the way of implementing TQM, once implemented some ISO 9000 principles are in contradiction with TQM philosophy. These non-congruent systems applied together would cause the company to obtain fewer benefits than only one of them. The study concludes that when ISO 9000 and TQM are applied simultaneously, the resultant benefits to the company are no
This paper tests and proves empirically the dramatic effect that an organisation&... more This paper tests and proves empirically the dramatic effect that an organisation's true motives towards ISO 9000 certification may have on its future effectiveness and value to the certified companies. The paper reveals the true motives behind ISO 9000 certification for 85 large ...
International Journal of Quality & Reliability Management, Jan 1, 2001
... A comparative study of TQM practice and organisational performance of SMEs with and without I... more ... A comparative study of TQM practice and organisational performance of SMEs with and without ISO ... 36 items was developed and applied to create a self-assessment measure of ... and Competitiveness The Role of Quality in Australia's Social and Economic Development, The ...
After analysing a sample of 442 of the biggest Spanish manufacturing companies, some evidence abo... more After analysing a sample of 442 of the biggest Spanish manufacturing companies, some evidence about the influence of Total Quality Management (TQM) on the companies' operating performance has been obtained. However, companies applying TQM together with the ISO 9000 standards did not show positive results. This fact leads us to believe that, despite the beliefs of ISO 9000 as a good first step in the way of implementing TQM, once implemented some ISO 9000 principles are in contradiction with TQM philosophy. These non-congruent systems applied together would cause the company to obtain fewer benefits than only one of them. The study concludes that when ISO 9000 and TQM are applied simultaneously, the resultant benefits to the company are no
This paper tests and proves empirically the dramatic effect that an organisation&... more This paper tests and proves empirically the dramatic effect that an organisation's true motives towards ISO 9000 certification may have on its future effectiveness and value to the certified companies. The paper reveals the true motives behind ISO 9000 certification for 85 large ...
Uploads
Papers by medha utekar