DOWNTIME- STANDBIC IBTC BANK
Investigating - Hello team,

Please note that we are receiving "System malfunction by destination institution" error from " Stanbic IBTC Bank"

Disbursements to this bank will be failing at this time.
Feb 22, 2026 - 03:41 GMT
Update on Our Support Channel Maintenance
Monitoring - Dear Valued Merchant,

Thank you for choosing Monnify and for the trust you continue to place in us.

Following our recent support system upgrade, most of our channels are fully operational. However, our WhatsApp support channel is temporarily unavailable. We understand how important seamless access to support is to your business, and we sincerely apologize for the disruption.
Our team is actively working to restore the WhatsApp channel, and we expect it to be fully functional by Tuesday, February 24th, at 12:00 PM.
In the meantime, our team remains fully available to support you through the following channels:
• Live Chat: https://app.monnify.com/
• Email: [email protected]
• Web Form: https://monnify-support.zendesk.com/hc/en-us/requests/new

Your operations matter to us, and we are committed to ensuring you receive timely, dependable assistance at every touchpoint. We appreciate your patience as we complete this final step in strengthening our support experience for you.

Warm regards,
The Monnify Team
Feb 21, 2026 - 09:56 GMT
Update - We are continuing to investigate this issue.
Feb 19, 2026 - 13:11 GMT
Investigating - Dear Valued Merchant,

Following our earlier notice regarding scheduled maintenance on our support channels, we would like to share a quick update.

The previously announced maintenance has been rescheduled and will now take place from 11:00 PM on Friday, February 20th, to 8:00 AM on Saturday, February 21st.

This migration remains part of our ongoing efforts to improve service efficiency as we transition our support system to a new service entity.

While we do not anticipate any disruption to support services during this period, you may experience minimal delays in response times within the maintenance window.

We sincerely apologize for any inconvenience this change may cause and appreciate your continued patience and understanding.

Warm regards,
Feb 18, 2026 - 12:01 GMT
Uptime over the past 90 days. View historical uptime.
Payment Collection Operational
90 days ago
100.0 % uptime
Today
Virtual account payments Operational
90 days ago
100.0 % uptime
Today
Card payments Operational
90 days ago
100.0 % uptime
Today
Direct Debit Operational
90 days ago
100.0 % uptime
Today
Disbursements Operational
90 days ago
99.78 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Verification APIs Operational
90 days ago
100.0 % uptime
Today
BVN match services Operational
90 days ago
100.0 % uptime
Today
Bank account verification service Operational
90 days ago
100.0 % uptime
Today
Mobile SDKs & Javascript library Operational
90 days ago
100.0 % uptime
Today
Merchant Dashboard Operational
90 days ago
100.0 % uptime
Today
Documentation Operational
90 days ago
100.0 % uptime
Today
Whatsapp Support Channel Under Maintenance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 22, 2026

Unresolved incident: DOWNTIME- STANDBIC IBTC BANK.

Feb 21, 2026
DISBURSEMENT DOWNTIME
Resolved - Hello team,

This has been resolved. Disbursement transactions are now processing successfully.
Feb 21, 23:41 GMT
Investigating - Hello team,

We are experiencing internal difficulties with disbursements at the moment.

Consequently, Merchants may encounter pending/failed transactions when transferring funds from their wallets to other banks. The technical team is currently working on resolving this issue ASAP.

We apologize for any inconvenience this may cause and will keep you informed of our progress.
Thank you for your patience and understanding.
Feb 21, 23:27 GMT
DOWNTIME- CARD COLLECTIONS
Resolved - Hello team,

Please note that this has been resolved.
Feb 21, 04:55 GMT
Investigating - Dear Team,

We are currently having timeouts for card transactions, which is causing failed card payments.

These challenges originate from our provider. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.

Thank you for your patience and understanding.
Feb 21, 03:00 GMT
DOWNTIME- KUDA MICROFINANCE BANK
Resolved - Hello team,

This has been resolved. Disbursement transactions to Kuda Bank are now processing successfully.
Feb 21, 04:48 GMT
Investigating - Hello team,

Please note that we are receiving "Transaction timed out while waiting for destination bank" error from " Kuda Bank"

Disbursements to these banks will be failing at this time.
Feb 21, 03:01 GMT
Feb 20, 2026

No incidents reported.

Feb 19, 2026
DISBURSEMENT DOWNTIME
Resolved - Dear team,

This has been resolved. Disbursement transactions are now processing successfully.
Feb 19, 22:12 GMT
Investigating - Dear Team,

We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service.

Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding
Feb 19, 21:50 GMT
DISBURSEMENT DOWNTIME
Resolved - Dear team,

This has been resolved. Disbursement transactions are now processing successfully.
Feb 19, 15:48 GMT
Investigating - Dear Team,

We are encountering a high response time with the central transfer processor for banks (NIBSS), which is affecting our disbursement service.

Consequently, you may experience delays (pending disbursements) when attempting to transfer funds from your wallet to other bank accounts.
These challenges are originating from NIBSS. We are maintaining close contact with them to get updates on the resolution.

We apologize for any inconvenience caused and will provide updates as we receive them.
Thank you for your patience and understanding.
Feb 19, 15:26 GMT
Feb 18, 2026
WEMA BANK COLLECTIONS
Resolved - This incident has been resolved.
Feb 18, 12:18 GMT
Investigating - Hello team, @channel

We are currently receiving no notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts.

We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTBank and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
Feb 18, 12:09 GMT
Feb 17, 2026
DOWNTIME- WEMA BANK
Resolved - Hello team,

This has been resolved. Disbursement transactions to Wema Bank are now processing successfully.
Feb 17, 11:38 GMT
Investigating - Hello team,

Please note that we are receiving "Transaction timed out while waiting for destination bank" error from "Wema Bank"

Disbursements to these banks will be failing at this time.
Feb 17, 11:09 GMT
DOWNTIME- KUDA MICROFINANCE BANK
Resolved - Hello team,

This has been resolved. Disbursement transactions to Kuda Bank are now processing successfully.
Feb 17, 10:15 GMT
Investigating - Hello team,

Please note that we are receiving "Transaction timed out while waiting for destination bank" error from "Kuda Bank"

Disbursements to these banks will be failing at this time.
Feb 17, 09:58 GMT
DOWNTIME- UNION BANK
Resolved - This incident has been resolved.
Feb 17, 04:38 GMT
Investigating - Hello team,

Please note that we are receiving "Timeout waiting for response from destination" error from "Union Bank"

Disbursements to these banks will be failing at this time.
Feb 16, 14:18 GMT
Feb 16, 2026
DOWNTIME- UNION BANK
Resolved - Hello team,

This has been resolved. Disbursement transactions to Union Bank are now processing successfully.
Feb 16, 13:11 GMT
Investigating - Hello team,

Please note that we are receiving "Timeout waiting for response from destination" error from "Union Bank"

Disbursements to these banks will be failing at this time.
Feb 16, 12:46 GMT
WEMA BANK DOWNTIME
Resolved - This incident has been resolved.
Feb 16, 06:18 GMT
Update - This incident has been resolved.
Feb 16, 05:59 GMT
Monitoring - Hello team

Please note that we are getting intermittent "Timeout waiting for response from destination" error from "WEMA BANK"

Disbursements to these banks will be failing at this time.
Feb 15, 21:33 GMT
Feb 15, 2026
WEMA BANK COLLECTIONS
Resolved - This incident has been resolved
Feb 15, 14:57 GMT
Identified - Hello team,

We are currently receiving low notifications from Wema Bank. This issue affects payments (collections) made via Wema Bank accounts.

We have escalated the matter to Wema bank and are actively following up with them. We will inform you as soon as the issue is resolved.
Other providers, including Sterling Bank, Fidelity Bank, GTBank and Moniepoint MFB, remain fully operational and are available as alternatives.

Thank you for your understanding and patience.
Feb 15, 13:05 GMT
WEMA BANK DOWNTIME
Resolved - Hello Team,
Please be informed that Wema Bank’s maintenance has been completed, and transactions are now processing successfully.
Feb 15, 10:57 GMT
Investigating - Hello team

Please note that we are receiving "Timeout waiting for response from destination" error from "WEMA BANK"

Disbursements to these banks will be failing at this time.
Feb 15, 06:54 GMT
Feb 14, 2026

No incidents reported.

Feb 13, 2026
POLARIS BANK DOWNTIME
Resolved - Disbursement transactions to Polaris bank are processing fine at the moment
Feb 13, 21:56 GMT
Investigating - Hello team,

We are receiving "Transaction timed out while waiting for destination bank" and "Beneficiary bank not available" error from Polaris Bank.

Disbursements to this bank will be failing at this time
Feb 13, 17:19 GMT
Feb 12, 2026
MONIEPOINT VIRTUAL ACCOUNTS
Resolved - This has been resolved.
Feb 12, 23:15 GMT
Investigating - Dear Team @channel

We experienced delays in receiving/processing payment notifications made via virtual accounts (MPT). This may affect collections processed through these channels.

Our team has resolved the issue, and we are working on the backlog to be cleared.

Thank you for your understanding and patience.
Feb 12, 19:05 GMT
ECOBANK NIGERIA PLC DISBURSEMENTS
Resolved - This has been resolved.
Feb 12, 18:20 GMT
Investigating - Hello team

Please note that we are receiving "Timeout waiting for response from destination" error from "ECOBANK NIGERIA PLC"

Disbursements to these banks will be failing at this time.
Feb 12, 17:23 GMT
SYSTEM MAINTAINANCE
Resolved - This incident has been resolved.
Feb 12, 17:21 GMT
Investigating - Dear Partners,

We wish to inform you of an emergency system maintenance on Thursday February 12th, 2026, by 6:00 AM to 7:00 AM (GMT+1).

This maintenance activity is aimed at strengthening system security, enhancing stability, and ensuring optimal performance across our services.

Expected Impact:
  1.  A brief service downtime may occur during the maintenance window; which may disrupt disbursement or collections. However, this is not expected to exceed 30 minutes.
  2.  Services will remain fully available outside this short interruption.

We will provide an update once the maintenance has been successfully completed.

Thank you for your continued cooperation and partnership.
Feb 11, 22:07 GMT
Feb 11, 2026
NIBBS DOWNTIME
Resolved - Please note that this has been resolved.
Feb 11, 14:05 GMT
Investigating - Hello team @channel

We are encountering issues with the central transfer processor for banks (NIBSS), which is affecting our disbursement service. Consequently, merchants may experience delays (pending disbursements) and failures when transferring funds from their wallets to other bank accounts.

These challenges are originating from our connection with NIBSS. We are maintaining close contact with them to get updates on the resolution. We are mitigating this challenge by routing transactions via other providers.

We apologize for any inconvenience caused and will provide updates as we receive them.
Feb 11, 13:52 GMT
Keystone Downtime
Resolved - This incident has been resolved.
Feb 11, 10:07 GMT
Monitoring - Hello team

Please note that we are receiving "Transacton timed out while waiting for destination bank" error from "Keystone bank".

Disbursements to this bank will be failing at this time.
Feb 11, 06:53 GMT
DOWNTIME- ACCESS BANK
Resolved - This issue has been resolved
Feb 11, 04:18 GMT
Monitoring - Hi team,

We've noticed a significant improvement, and a bulk of the transactions are processing successfullly. However, the "Beneficiary bank not available" errors are still occurring intermittently.

We're still monitoring for stability and we'll be sure to provide an update once it's been fully resolved.
Feb 10, 22:44 GMT
Investigating - Hello team,

Please note that we are receiving "Beneficiary bank not available" error from "Access bank".

Disbursements to this bank will be failing at this time.
Feb 10, 18:45 GMT
Feb 10, 2026
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

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