Description
Support Genix is a powerful, user-friendly help desk plugin for WordPress, designed to simplify customer support management. Manage support tickets in one place, boost productivity, and enhance customer satisfaction effortlessly with this comprehensive customer ticketing system.
Whether you’re running a small business or managing a large WooCommerce store, Support Genix helps you track and resolve customer support tickets with ease. With unlimited ticket creation, custom fields, and automated notifications, you’ll never miss an important issue again.
Support Genix is a great alternative to Freshdesk support Ticket system, Zendesk support, Helpscout, Clickdesk, Awesome Support, Fluent Support, etc.
A few helpful links here to get started 👇
🔎 Learn More | 📄 Documentation | 📍 Roadmaps | 🚀 Explore Pro
▶️ Video Tutorial
Watch this video tutorial and learn how to set up a professional support ticket management system in WordPress that keeps your customers happy and your customer support team efficient.
❤️ Free Features
- Unlimited Tickets
- Unlimited Agents
- Unlimited Customers
- Custom Ticket Fields
- Ticket Categories
- Agent Roles & Permissions
- Filters & Sorting
- Email Notifications
- Saved Replies
- Ticket Status
- Fully Responsive Design
- Translation Ready
- WPML Compatibility
🔥 Pro Features
- Email to Ticket Conversion
- WhatsApp Integration
- Slack Integration
- Webhook Integration (Incoming & Outgoing)
- Performance Insights & Reports
- Ticket Tagging System
- Weekend & Holiday Settings
- Ticket Hotlink Sharing
- Auto Close Inactive Tickets
- Login with Google & Envato
- Envato Marketplace Integration
- WooCommerce Integration
- Easy Digital Downloads (EDD) Integration
- FluentCRM Integration
- Tutor LMS Integration
- BetterDocs Integration
👉 Explore the full power! Upgrade to Support Genix Pro.
🤝 Why Businesses Choose Support Genix
🚀 Effortless Ticket Management
Stay organized and on top of your customer service with an intuitive, easy-to-use ticket management system. Track, prioritize, and manage support tickets in real-time, ensuring no customer query goes unanswered.
🛠️ Customizable Support System
Tailor your support process or help desk software to your exact needs. Add custom ticket fields, define ticket categories, and set up personalized email notifications to streamline communication with both customers and the support management team.
👥 Multi-Agent Support
Collaborate with your team efficiently. With Support Genix ticketing plugin, multiple agents can work on tickets simultaneously, improving response time and ensuring customer issues are resolved quickly and professionally.
📱 Email Notifications & Auto-Updates
Keep everyone informed with automatic email updates. Agents receive notifications when new support tickets are created or when there’s an update, ensuring prompt attention to every customer support request.
❤️ Support Genix Lite Features
✅ Unlimited Tickets – Handle an unlimited number of tickets effortlessly—no limits on the amount of support you can provide.
✅ Unlimited Agents – Add as many agents as needed to support your team’s growth, with no restrictions on user access.
✅ Unlimited Customers – Serve an unlimited number of customers, allowing your business to grow without support system limitations.
✅ Custom Ticket Fields – Customize your ticket forms to collect the exact information needed for faster resolution of customer queries.
✅ Ticket Categories – Organize tickets by category, helping your team prioritize and manage support requests more efficiently.
✅ Agent Roles & Permissions – Assign specific roles and permissions to agents, ensuring smooth management and team collaboration.
✅ Filters & Sorting – Easily filter and sort tickets to quickly find what you need, keeping your support organized and streamlined.
✅ Email Notifications – Get instant email notifications for every new ticket and update, ensuring you never miss an important request.
✅ Saved Replies – Save time with pre-written replies for common questions, speeding up responses and maintaining customer satisfaction.
✅ Ticket Status – Track ticket progress with customizable status labels like “New,” “In Progress,” and “Closed.”
✅ Fully Responsive Design – Access and manage tickets from any device, thanks to Support Genix’s fully responsive design.
✅ Translation Ready – Reach customers worldwide with a translation-ready plugin, supporting any language for global teams.
✅ WPML Compatibility – Support Genix integrates with WPML, making it easy to run multilingual support systems for global customers.
🔥 Premium Features (Support Genix Pro)
✅ Email to Ticket – Convert incoming emails into tickets automatically via email piping, streamlining your support workflow and reducing manual input.
✅ Webhook Integration – Integrate with external services like Slack, HubSpot, and more, improving communication and automating ticket updates.
✅ Tags – Organize and prioritize tickets better with customizable tags for quick sorting and easy identification of various customer queries.
✅ Performance Insights & Reports – Gain deeper insights into your support management performance with comprehensive reports and analytics to measure efficiency.
✅ Weekend & Holiday Settings – Set special hours for weekends and holidays, ensuring smooth support management during off hours.
✅ Ticket Hotlink – Quickly access ticket details with hotlinks, making navigation and management faster and more efficient.
✅ Auto Close Ticket – Automatically close resolved tickets after a set period, keeping your online helpdesk clean and your workflow organized.
✅ Login with Google & Envato – Easily log in to Support Genix using your Google or Envato account, saving time and simplifying access.
✅ Priority Support – Get priority support from our team of experts.
More features and enhancements are coming on regular updates! 🚀 Upgrade today to unlock all these powerful tools and future enhancements that will take your customer support to the next level!
👉 Explore the full power! Upgrade to Support Genix Pro.
⚡ Powerful Integrations Available in Support Genix Pro
Supercharge your support system with seamless connections to the tools you already use! From instantly verifying purchase codes to seamlessly communicating with customers on your favorite tools, these integrations make managing customer queries faster, smarter, and more efficient than ever before. 🚀
🛒 Connect Your Digital Marketplace
- Envato Marketplace Integration – Easily verify purchase codes from Envato, ThemeForest, and CodeCanyon, streamlining support for digital product customers.
💬 Reach Customers Wherever They Are
- WhatsApp Integration – Support customers on WhatsApp with automatic ticket creation, enabling seamless customer service directly through the plugin.
- Slack Integration – Stay connected with real-time ticket updates via Slack, keeping your support management team informed and enhancing collaboration.
💡 Seamless eCommerce Support
- WooCommerce Integration – Easily manage WooCommerce customer queries and orders directly within Support Genix for a smoother experience.
- EDD Integration – Simplify support for digital product sales with Easy Digital Downloads integration, offering smoother ticket management.
🎯 Amplify Your Marketing & Learning Tools
- FluentCRM Integration – Connect Support Genix with FluentCRM, enabling efficient CRM management of customer relations and communications directly from your CRM.
- Tutor LMS Integration – Simplify your learning management system’s support ticketing with Tutor LMS integration, managing tickets for students, courses, and instructors in one place.
📉 Reduce Ticket Volume Automatically
- BetterDocs Integration – Empower customers to solve their own problems with an integrated knowledge base that suggests relevant articles before tickets are created.
Each integration works flawlessly out of the box, with no complicated setup or technical expertise needed. With these powerful connections, your team can work more efficiently, and your customers get a smooth, hassle-free support experience that increases overall customer satisfaction.
👉 Explore the full power! Upgrade to Support Genix Pro.
Screenshots
Dashboard Overview 
Ticket Details 
Support Portal 
Ticket Categories 
User Role & Permissions 
Ticket Assignment Rules 
Email Notifications 
Saved Replies 
Custom Fields 
Create Ticket
Installation
- Install that plugin via your WordPress dashboard
- Then activate the plugin
- Access your new support center from the Support Genix menu item in your dashboard
FAQ
-
Is there a limit to how many support tickets I can manage?
-
Absolutely not! Both the free and Pro versions support unlimited tickets. Your support capacity will never be restricted by our plugin.
-
Is Support Genix GDPR compliant?
-
Yes. All of the data will be managed in WordPress, and the user can remove personal information from the account at any time.
Yes, 100%. All customer data is stored securely within your WordPress database with no external services required. Users maintain complete control over their personal information and can remove personal information from the account at any time.
-
Can I use Support Genix on multiple websites?
-
Yes, Support Genix has pricing plans that allow usage on multiple websites. Depending on the chosen plan (developer or agency plan), it can be used on 5 websites or up to 100 websites, respectively.
-
Can I customize the ticket submission form?
-
Absolutely! Both the free and Pro versions allow you to create custom ticket fields to collect exactly the information you need from customers.
-
Will Support Genix slow down my WordPress site?
-
Not at all! Performance was our top priority during development. Support Genix is built with React JS for both the dashboard and portal interface, ensuring the plugin remains lightweight and responsive even with thousands of tickets.
-
How secure is Support Genix?
-
Extremely secure. We follow WordPress security best practices, use proper data sanitization, and regularly audit our code for vulnerabilities. All sensitive data is properly encrypted, and access controls ensure only authorized agents can view ticket information.
Reviews
Contributors & Developers
“Support Genix – Helpdesk & Customer Support Ticket System” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Support Genix – Helpdesk & Customer Support Ticket System” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
Version: 1.4.12 – Date: 16 March, 2025
- Improved: Performance and stability for smoother operations.
- Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.4.11 – Date: 06 March, 2025
- Added: Support for WordPress Multisite compatibility.
- Added: New user role permissions for more precise access control.
- Added: Setup wizard for a faster and more streamlined system setup.
- Improved: Text editor for a more user-friendly experience when creating and replying to tickets.
- Improved: Overall performance and stability for smoother and more reliable operations.
- Fixed: Several minor issues to ensure enhanced functionality and better user experience.
Version: 1.4.10 – Date: 06 February, 2025
- Added: Ability to filter tickets by multiple categories and agents.
- Improved: Overall performance and stability for smoother and more reliable operations.
- Fixed: Several minor issues to ensure enhanced functionality and better user experience.
Version: 1.4.8 – Date: 15 January, 2025
- Added: Feature to allow agents to access the support portal directly without navigating to the dashboard.
- Added: Missing translatable texts to enhance multilingual support.
- Improved: Overall performance and stability for smoother and more reliable operations.
- Fixed: Several minor issues to ensure enhanced functionality and better user experience.
Version: 1.4.7 – Date: 07 January, 2025
- Added: Feature to display the latest response intro in the ticket list.
- Added: REST API in Portal, replacing Ajax for enhanced compatibility.
- Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.4.6 – Date: 05 January, 2025
- Fixed: Ticket details page not found issue.
- Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.4.5 – Date: 05 January, 2025
- Improved: Portal UI and UX for a cleaner, faster, and more intuitive experience.
- Improved: Performance and stability for smoother operations.
- Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.4.4 – Date: 24 December, 2024
- Fixed: Issue where existing settings were not being detected.
- Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.4.0 – Date: 23 December, 2024
- Added: Agents can now manage tickets directly from the dashboard.
- Added: Bulk actions for tickets, such as assigning to agents, updating status, categorizing, moving to trash, and deleting.
- Improved: Centralized settings panel with enhanced usability and faster navigation.
- Improved: Dashboard UI and UX for a cleaner, faster, and more intuitive experience.
- Improved: Performance and stability for smoother operations.
- Improved: Compatibility with the latest PHP versions, up to 8.3.
- Fixed: Various minor issues to ensure better functionality and reliability.
Version: 1.3.17 – Date: 03 December, 2024
- Improved: Various minor areas.
- Fixed: Several minor issues.
- Fixed: Resolved text domain loading issue introduced in WordPress 6.7.
- Tested: Compatibility with the latest version of WordPress.
Version: 1.3.16 – Date: 15 October, 2024
- Fixed: HTML special characters display issue in ticket titles.
- Fixed: Several minor issues.
Version: 1.3.15 – Date: 28 August, 2024
- Improved: Various minor areas.
- Fixed: Several minor issues.
Version: 1.3.14 – Date: 19 August, 2024
- Improved: Various minor areas.
- Fixed: Several minor issues.
Version: 1.3.13 – Date: 14 August, 2024
- Improved: Various minor areas.
- Fixed: Several minor issues.
Version: 1.3.12 – Date: 08 August, 2024
- Fixed: Custom field visibility issue in ticket details.
- Tested: Compatibility with the latest version of WordPress.
Version: 1.3.11 – Date: 07 July, 2024
- Improved: Asset loading functionality.
- Improved: Various minor areas.
- Fixed: Several minor issues.
Version: 1.3.10 – Date: 30 June, 2024
- Added: Feature to dynamically insert custom field values into email templates.
- Improved: Various minor areas.
- Fixed: Several minor issues.
Version: 1.3.9 – Date: 23 June, 2024
- Improved: UI for a better look and user experience.
- Fixed: Corrected time display to reflect timezone settings.
- Fixed: Several minor issues.
Version: 1.3.8 – Date: 10 June, 2024
- Added: Feature to keep ticket log separately for agent and customer.
- Improved: Various minor areas.
- Fixed: Several minor issues.
Version: 1.3.7 – Date: 05 June, 2024
- Improved: Various minor areas.
- Fixed: Several minor issues.
Version: 1.3.6 – Date: 05 June, 2024
- Improved: System of ticket creation by agent.
- Improved: UI for a better look and user experience.
- Improved: Various minor areas.
- Fixed: Several minor issues.
Version: 1.3.5 – Date: 02 June, 2024
- Improved: Various minor areas.
- Fixed: Several minor issues.
Version: 1.3.4 – Date: 30 May, 2024
- Improved: Various minor areas to enhance user experience and usability.
- Fixed: Several minor issues.
Version: 1.3.3 – Date: 29 May, 2024
- Added: Feature for auto-scroll to the latest responses on ticket details.
- Added: Option for enable/disable auto-scroll to the latest responses on ticket details.
- Improved: Various minor areas to enhance user experience and usability.
- Fixed: Compatibility issue with WPML & Polylang plugins.
- Fixed: Several minor issues.
Version: 1.3.2 – Date: 22 May, 2024
- Improved: Several minor areas.
- Fixed: Several minor issues.
Version: 1.3.1 – Date: 20 May, 2024
- Added: Enhanced security for access control permissions.
- Added: Increased security for encrypted content.
- Improved: UI for a better look and user experience.
- Improved: Various minor areas for better performance.
- Fixed: Several minor issues.
Version: 1.3.0 – Date: 09 May, 2024
- Improved: Few minor areas.
- Fixed: Few minor issues.
Version: 1.2.9 – Date: 25 April, 2024
- Added: Option to show or hide public tickets.
- Added: Option to allow XLSX file upload on ticket and reply.
- Added: Few more placeholders for email templates.
- Improved: Attachment preview system.
- Fixed: Few minor issues.
Version: 1.2.8 – Date: 21 April, 2024
- Fixed: Default allowed file types issue.
- Fixed: Few minor issues.
Version: 1.2.7 – Date: 15 April, 2024
- Enhanced: Strengthened security measures.
- Improved: User experience and interface.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.
Version: 1.2.6 – Date: 28 March, 2024
- Fixed: Issue with frontend synchronization upon logging out.
- Fixed: Few minor issues.
Version: 1.2.5 – Date: 21 March, 2024
- Added: Functionality for ticket search by custom field.
- Fixed: Few minor issues.
Version: 1.2.4 – Date: 14 March, 2024
- Enhanced: Strengthened access permissions and nonce verifications for enhanced security.
- Tested: Ensured compatibility with the latest WordPress version.
Version: 1.2.3 – Date: 08 March, 2024
- Enhanced: Strengthened security measures across the plugin for improved protection.
- Enhanced: Implemented file upload security enhancements, enabling the selection of specific file types for ticket and reply uploads.
- Fixed: Addressed several minor issues for smoother operation.
- Tested: Ensured compatibility with the latest WordPress version.
Version: 1.2.2 – Date: 25 February, 2024
- Added: WPML & Polylang compatibility.
- Removed: Translation files for Arabic and Hebrew languages.
- Fixed: Multiple text domain issues.
- Fixed: Few minor issues.
Version: 1.2.1 – Date: 08 February, 2024
- Improved: Field placeholders visibility.
- Fixed: Custom field placeholder issue.
- Fixed: Few minor issues.
Version: 1.2.0 – Date: 15 January, 2024
- Updated: Email templates.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.
Version: 1.1.9 – Date: 25 October, 2023
- Fixed: Few minor issues.
Version: 1.1.8 – Date: 16 October, 2023
- Improved: Need reply badge visibility conditions.
- Improved: User experience.
- Fixed: Few minor issues.
Version: 1.1.7 – Date: 19 September, 2023
- Improved: Data fetching behavior.
- Improved: Data caching behavior.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.
Version: 1.1.6 – Date: 01 August, 2023
- Added: Option to disable Guest Ticket Creation.
- Fixed: Ticket log issue on status change.
- Fixed: Few minor issues.
Version: 1.1.5 – Date: 23 May, 2023
- Improved: Conditions to automatically update ticket status.
- Fixed: Few minor issues.
Version: 1.1.4 – Date: 07 May, 2023
- Added: Option to control other tickets sidebar in ticket details page.
- Added: Option to control ticket into sidebar in ticket details page.
- Improved: User experience.
- Fixed: Few minor issues.
Version: 1.1.3 – Date: 14 March, 2023
- Improved: Few minor things.
- Fixed: Reply to ticket issue.
- Fixed: Few minor issues.
Version: 1.1.2 – Date: 24 January, 2023
- Updated: Charset Collate of Database tables.
- Improved: Few minor things.
- Fixed: Few minor issues.
Version: 1.1.1 – Date: 05 January, 2023
- Added: Field for custom field slug.
- Improved: Few minor things.
- Fixed: Few minor issues.
Version: 1.1.0 – Date: 27 December, 2022
- Added: Default access for newly added support agent role.
- Updated: All admin forms default status.
- Updated: Email template group title.
- Fixed: Automatic ticket assign role issues.
- Improved: Few minor things.
- Fixed: Few minor issues.
Version: 1.0.9 – Date: 15 December, 2022
- Added: Translation files for Polish language.
- Fixed: Email template edit issue in French language.
- Fixed: Ticket assign roles issues.
- Fixed: Translation issues.
- Fixed: Few minor issues.
Version: 1.0.8 – Date: 27 November, 2022
- Added: Translation files for Turkish (Turkey) languages.
- Fixed: Minor issues.
Version: 1.0.7 – Date: 23 November, 2022
- Added: Translation files for French (France), French (Canada), German, Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil), Arabic and Hebrew languages.
- Improved: File loading conditions.
- Fixed: Translation issues.
- Fixed: Minor style issues.
Version: 1.0.6 – Date: 14 November, 2022
- Fixed: Minor issues.
Version: 1.0.5 – Date: 12 November, 2022
- Added: Missing texts for translation.
- Fixed: Minor conflict and style issues.
Version: 1.0.4 – Date: 07 November, 2022
- Added: Register form disable option.
- Added: Profile image upload option feature.
- Improved: Header menu.
- Fixed: Ticket subject and category invisible issue after ticket creation.
- Fixed: Debug log time storing issue.
- Fixed: Minor style conflict and issue.
Version: 1.0.3 – Date: 06 October, 2022
- Added: Public ticket control enable/disable option.
- Added: Preloader enable/disable option.
- Added: Reset password form & functionalities.
- Added: Assigned agent name display functionalities for ticket list items.
- Added: One click ticket delete button and functionalities.
- Improved: Login button position.
- Improved: Registration button position.
- Fixed: Unauthorized ticket access issue.
Version: 1.0.2 – Date: 24 August, 2022
- Fixed: Custom field issue.
Version: 1.0.1 – Date: 29 June, 2022
- Fixed: Some minor issues.
Version: 1.0.0 – Date: 29 June, 2022
- Initial release.