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Sign In fails silently if you put your username instead of your email

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I just went to sign in but the "Sign in" button didn't do anything. There was no error or nothing. Then I realized I put my username instead of my email address. Once I put in my email, it worked.

There should be some sort of feedback in this case, like an error message. For comparison, if you go to the sign in page and click the button without filling anything in, it says "Invalid Email or password."

I can reproduce the lack of error message if I put a single letter in the "email" field and click the button. Only when I put a letter followed by @ followed by a letter do I get an error.

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1 answer

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It looks like we're depending on browser-native validation here. This is in Edge on Windows:

Screenshot of the sign in form showing "something" entered in the Email field. There is a browser error message saying "Please include an '@' in the email address. 'something' is missing an '@'."

In other words, whether or not you get an error message will depend on your device and browser - yours is clearly handling the validation, hence why it won't submit the form, but not giving you an error message.

Either way, we can do better - I've filed this for us to look at when we can.

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Thanks! I'm using Firefox on Android. (5 comments)

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