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Welcome to the Support Center

We're Here For You

Important Notice For Current Memberium users Click Here

What would you like to do?

FASTEST

Submit a

Support Ticket

Support tickets are one of the fastest ways to get in touch with us.

We can help you faster if you include important information

Submit a Ticket
DEEP DIVE

Book a

Support Call

For more complicated problems.

Get help faster by submitting a support ticket.

Schedule call
COMMUNITY

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Office Hours

By clicking the button below, you can register for our “Office Hours” calls.

Office Hours occur twice a week on Tuesday and Thursday.

Register Here

Frequently Asked Questions

For the fastest resolution, please include the URL of your website, an admin login, a test user login that demonstrates the problem, and a detailed description of the issue that explains what you expected to happen vs. what did happen.

Yes, you can reach us at +1 (801) 894-9994. Please note that due to call volume and limited phone staff, your call may go to voicemail. If this happens, leave a message and we’ll get back to you promptly.

The fastest way to get support is through our ticket/email system. This ensures your issue is properly tracked and handled by our support team.

We hold live Zoom Office Hours twice weekly:

  • Tuesdays at 10am MDT
  • Thursdays at 5pm MDT

These are open format calls where you can ask any membership-related questions directly to the Memberium team. Click here to register.

Our support business hours are:

  • Monday-Friday: 10am to 6pm Mountain Time
  • Saturday-Sunday: Ticket monitoring available

Yes, we offer live support through our bi-weekly Office Hours on Zoom:

  • Open format calls for all customers and partners
  • Each participant gets up to 6 minutes per question
  • Calls are scheduled for 30 minutes
  • You can share your screen and get direct assistance
  • Available to both customers and those considering Memberium
Get Support

Important Info to Include...

Include the URL of your website and any specific page(s) you’re having difficulty with.
Please provide a website admin login if you wish for us to review the page or setup.

Provide a test user login that clearly demonstrates the problem you are experiencing.

A detailed description of what was done, and how the result differed from what you expected to happen.

Submit a

Support Ticket

Support tickets are one of the fastest ways to get in touch with us.

We can help you faster if you include the important information listed above.