Theodore Zorn

Massey University, Communication, Journalism and Marketing, Faculty Member

Massey University, College of Business, Pro Vice-Chancellor and Dean

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Phone: +64 9 414 0800, ext 9558
Address: College of Business
Massey University
Private Bag 102904, North Shore
Auckland 0745
New Zealand

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Maurice Yolles

Liverpool John Moores University

Naim Kapucu

University of Central Florida

Javier Díaz Noci

Pompeu Fabra University

Chiara Valentini

University of Jyväskylä

Parisa Dashtipour

The Open University

Rahul Mitra

Wayne State University

David Seamon

Kansas State University

Armando Marques-Guedes

UNL - New University of Lisbon

Stephanie Wojcik

Université Paris Est (Paris XII)

Loretta Baldassar

The University of Western Australia

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Papers by Theodore Zorn

Perceived Effects of Information and Communication Technology Adoption on Quality of Work Life: An Exploratory Study

wms-soros.mngt.waikato.ac.nz

Extant literature suggests that when information and communication technologies (ICTs) are adopte... more

Do We Really Want Constant Change?: Beyond the Bottom Line

Perceived Effects of Information and Communication Technology Adoption on Quality of Work Life: An Exploratory Study

Extant literature suggests that when information and communication technologies (ICTs) are adopte... more

The Processes of Dialogue

Management Communication Quarterly, 2006

Responding to Negatively Emotive E-Mails Within Organizations: Communicative Strategies and Their Origins

wms-soros.mngt.waikato.ac.nz

The purpose of the present study is to explore the ways that individuals in organizations respond... more

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Science dialogues: Talking about science

New Zealand Science Review, 2005

New Zealand Science Review Vol 62 (3) 2005 90 To promote greater social discussion of science, br... more

number UOW X0016, Programme Title: The Socio-Economic Impacts of ICT)

the CEO and staff of the organisation studied for their gracious assistance in the research. He w... more

Talking heads: the CEO as spokesperson

Raising the Corporate Umbrella

Stephen Tindall is founder and CEO of The Warehouse, the most successful department store in New ... more Stephen Tindall is founder and CEO of The Warehouse, the most successful department store in New Zealand. From humble beginnings with just one store and three employees in 1982,The Warehouse has grown to about 90 stores in New Zealand in 2001. In 2000 the company expanded into Australia by buying a chain of 130 stores that are being re-branded to The Warehouse’s name and design. Growth and profits are impressive. The company increased its net profit 30% to NZ$70 million in the most recent fiscal year. Average annual sales growth since 1997 has been 20% and its net earnings growth 26%.As a dramatic illustration of its success, New Zealand’s total department store sales increased by about $94 million in 1998, of which $93 million came from The Warehouse. Tindall was chosen as the Deloitte/Management Executive of the Year in 1998, and The Warehouse as the Deloitte/Management company of the year in 2000.

The Processes of Dialogue: Participation and Legitimation

Management Communication Quarterly, Feb 1, 2006

Crisis Communication Research in Aotearoa/New Zealand

Schwarz/The Handbook of International Crisis Communication Research, 2016

Goods not wanted: Older people's narratives of computer use rejection

ABSTRACT In societies where the use of computers is pervasive, individuals who resist using the t... more ABSTRACT In societies where the use of computers is pervasive, individuals who resist using the technology are often studied in order to determine how susceptible their views might be to change. This research takes a different approach, focusing not on the non-use of computers as a problem but as an opportunity to explore how the proponents of such views make sense of computers and computer use and to accord respect for, rather than dismissal of, their views. Underpinned by a narrative sense-making approach, the investigation examines older non-users&#39; discursive performances of rejection and the ways in which they draw on and position themselves in relation to dominant and emerging socio-cultural narratives of technology and the ways in which those performances are circumscribed by particular value systems or choice behaviours. Participants drew on three prominent socio-cultural narratives in making sense of computers and in performing rejection: computers benefit older people; society discriminates against non-users; and don&#39;t need computers, don&#39;t want computers. These three narratives work together to enable non-users to justify their rejection of computer use. The study makes a contribution to the literature by highlighting dimensions of older people&#39;s relationships with computers not previously identified, including an appreciation for the complex and often tension-filled process by which determinations of rejection are made.

Hypernegative Interpretation of Negatively Perceived Email at Work

Management Communication Quarterly

Extensive commentary cautions about the consequences of poor email etiquette, including emotional... more Extensive commentary cautions about the consequences of poor email etiquette, including emotional miscommunication and conflict escalation at work. This research considers the role of the receiver in negative email exchanges. Participants identified examples of negatively perceived emails received from coworkers, provided the text of these emails, and reported their perceptions and accounts of the messages. Results document a negative intensification bias in receiver perceptions of emails. Receivers perceived the emails more negatively than did observers, and receiver ratings had only weak relationships to characteristics of messages, including negative language and flaming. Negative intensification bias occurred more in poor communication climates and among individuals in subordinate positions. Qualitative results highlight the potential for ambiguous emails to be perceived in multiple ways leading to unanticipated consequences.

Motivation to Communicate: A Critical Review With Suggested Alternatives

Annals of the International Communication Association

Doubt, Delay, and Discourse

Science Communication

Management Fashion/Fad

The International Encyclopedia of Organizational Communication, 2017

Meaningful Work and Personal/Social Well-Being Organizational Communication Engages the Meanings of Work

Annals of the International Communication Association, 2008

Older People and New Communication Technologies Narratives from the Literature

Annals of the International Communication Association, 2011

Willy Loman's Lesson: Teaching Identity Management with "Death of a Salesman" (Teaching Aid Reviews)

Communication Education, 1991