Loganix – Terms & Conditions of Service
How We Think About This
We wrote these terms to be read, not to bury you in legalese. If something’s unclear, that’s on us – ask and we’ll explain it. We’d rather be upfront about what we do, what we guarantee, and where the limits are than hide behind vague language. That said, these are real terms that govern how we work together, so please read them.
1. General Terms
1.1 Nature of Services
Loganix provides productized SEO services across several core categories: link building, citation building, Reddit marketing, content writing, and managed services (including PPC management and managed SEO). A full list of current products and pricing is available on our website and in our dashboard at my.loganix.com. All self-service products are delivered digitally through our dashboard.
1.2 No SEO Guarantees
SEO is inherently unpredictable. Except as expressly stated in these terms, Loganix does not guarantee search engine rankings, traffic increases, or specific business outcomes. Our guarantees relate to the delivery and quality of the work itself – not the downstream SEO results.
1.3 Account & Billing
All pricing is in USD unless otherwise stated. Payment is required before work begins. Subscriptions renew automatically. Account credits are subject to the expiration policy described in Section 8.4.
1.4 No Contracts
All services are month-to-month or one-time purchases. You can cancel any subscription at any time – no cancellation fees, no lock-in. Managed services have a defined scope and onboarding process, but are still month-to-month unless you specifically request a fixed-term agreement.
1.5 Acceptance of Terms
By creating an account on our platform, placing an order, or using any Loganix service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, do not use our services. For account holders, acceptance is confirmed through the account creation process, which requires affirmative consent to these terms. We may require re-acceptance of updated terms as a condition of continued access to your account.
2. Link Building Services
This section applies to all link building products, including any products involving the placement of content or links on third-party publisher sites.
2.1 What We Guarantee
Placement Guarantee. You will never pay for a link that doesn’t go live. If a placement is rejected by a publisher for any reason, we will source an equal or better replacement at no additional cost. For products where you select specific sites, we will make up to two replacement attempts per placement. If we are unable to deliver after two attempts, we will issue an account credit for that placement.
6-Month Live Link Guarantee. If a link we deliver goes down (404, redirect to homepage, removed by publisher) within 6 months of delivery, we will replace it at no cost with an equal or better placement. After 6 months, we will make a reasonable effort to contact the publisher, but replacement is not guaranteed.
Quality Standards. All sites are vetted against minimum thresholds before placement. Specific quality criteria (domain rating, traffic minimums, niche relevance) vary by product tier and are documented on each product page. Sites are checked for DNS/SSL, indexation status, traffic trends, link profile health, and content quality. We reject sites with inflated metrics, PBN characteristics, or non-organic traffic patterns.
2.2 What We Don’t Guarantee
- Exact anchor text. We accommodate anchor text requests when possible, but publishers have editorial discretion. We prioritize natural, safe anchor distribution over exact-match placement.
- Exact URL approval. Some publishers may not accept certain target URLs (e.g., overly commercial pages). If a URL is rejected, we will notify you and suggest alternatives.
- Indexation. We guarantee links are indexable (no noindex tags, no blocked pages). We do not guarantee when or whether Google will index a specific page.
- SERP improvements. Link building is one factor among many. We do not guarantee ranking increases.
- Specific site availability. For products where you select from a list of available sites, availability is subject to publisher capacity. A site being listed does not guarantee it will be available at the time of your order.
- Freedom from search engine penalties. Loganix follows industry best practices, vets all placement sites against documented quality standards, and does not engage in practices we believe to be in violation of search engine guidelines. However, search engines define and enforce their own policies, and those policies change over time. We cannot guarantee that any SEO activity – including link building performed by Loganix – will not result in a manual action, algorithmic demotion, or other adverse search engine action against your site. Loganix is not liable for any such action, whether or not it is related to services we provided.
2.3 Content
Content is written by our writing team or by the publisher’s own writers to meet the site’s editorial standards. Our writers work within documented editorial standards, go through training, and all content goes through a multi-stage review process before submission to publishers. We do not accept client-supplied content for standard link building products – this ensures content meets publisher guidelines and reduces rejection rates. Content review is available as an optional upgrade on select products.
2.4 Content Ownership
Content created for link building placements is owned by the publisher once placed. Loganix does not retain ownership of published content, and neither does the client. While we can generally request edits or removal from publishers on your behalf, there is no guarantee that a publisher will make changes or remove content once it has been published. This should not be an expectation of the service.
2.5 Unique Domains
Each link placement will be on a unique referring domain. We will not place multiple links for the same client on the same domain within a single order or across active subscription months without explicit approval.
2.6 Turnaround Time
Estimated turnaround times are listed on each product page and in your dashboard. These are target turnaround times, not guaranteed delivery dates. Complex niches, publisher schedules, and content review cycles can extend timelines. We’ll communicate proactively if your order is running behind.
2.7 Restricted & Challenging Content
We can and do build links, citations, and Reddit placements for a wide range of industries – including those that some agencies consider difficult, such as pharmaceuticals, adult content, casino/gambling, and weapons. However, publishers and directories in these verticals reject placements at significantly higher rates. This can make fulfillment slower, more expensive, and in some cases not cost-effective for either of us. We’ll be honest with you about what’s realistic. Target pages must contain legitimately useful information. We do not build links to pages promoting illegal activity. Publishers maintain editorial discretion and may decline placements at their sole judgment.
3. Citation Building Services
3.1 What We Guarantee
Live Listing Guarantee. When you receive your report, 100% of the citations you paid for will be live.
Placement Guarantee. If a citation is rejected by a directory, we replace it with an equal or better directory at no extra cost.
Accuracy. All citations are built with the exact NAP (Name, Address, Phone) and business information you provide. Accuracy depends on the quality of the information submitted.
3.2 What We Don’t Guarantee
- Directory permanence. Directories are third-party platforms. They may remove, modify, or deprecate listings at their discretion.
- Indexation timing. Citations can take 45-60 days to impact rankings.
- Citation cleanup success rates. Cleanup involves manual outreach to directory owners. We cannot guarantee a specific fix rate, as directories control whether they update or remove listings. If cleanup results are unsatisfactory, we will work with you to find a fair resolution (see Section 8).
3.3 Per-Location Orders
Each business location requires a separate citation order, as citations are built on a per-NAP basis.
4. Reddit Marketing
4.1 What We Guarantee
7-Day Live Guarantee. Comments, posts, and upvotes delivered through our Reddit marketing services are guaranteed to remain live for 7 days from the date they are posted. If removed within that window, we will replace them at no cost. In our experience, if a post survives the first 7 days, the vast majority (95%+) remain live long-term.
4.2 What We Don’t Guarantee
- Permanent placement. Reddit is a third-party platform with its own moderation, anti-spam, and content policies. Comments and posts may be removed by moderators, Reddit’s automated systems, or community action at any time beyond the guarantee window.
- Specific upvote counts. Upvotes can fluctuate due to Reddit’s vote fuzzing system.
- Traffic or lead generation results.
4.3 Platform Risk Acknowledgment
Reddit marketing involves working within a platform we do not own or control. Account bans, policy changes, and mass moderation events can affect delivered work. We mitigate these risks through distributed account networks and provider relationships, but cannot eliminate platform risk entirely.
5. Content Services
5.1 What We Deliver
Original content created to your specifications by our writing team. Our writers follow documented editorial standards and all content goes through a quality review process.
5.2 Revisions
Content orders include revision opportunities as specified in the product description. If content doesn’t meet the agreed-upon brief, we’ll revise it.
5.3 What We Don’t Guarantee
- Ranking or traffic outcomes. Content quality is one factor among many.
- Specific word count guarantees beyond stated minimums.
6. Managed & Ongoing Services
Applies to: Managed SEO, PPC management, and any other services delivered on a recurring basis with a dedicated account manager.
6.1 Scope
Managed and ongoing services are delivered by a dedicated account manager. Scope, deliverables, and cadence are defined during onboarding and documented in your service agreement.
6.2 Billing
Managed services are invoiced monthly. Work begins after payment is received. All managed service engagements are month-to-month – we don’t require fixed-term contracts unless you specifically request one. Subscriptions can be cancelled with notice before the next billing cycle. For PPC management, ad spend is billed separately and paid directly to the ad platform.
6.3 What We Don’t Guarantee
- Specific performance outcomes. Results depend on budget, market competition, landing page quality, and many factors outside our control. We optimize to the best of our ability but do not guarantee specific metrics.
- Platform policy changes. Ad platforms and search engines may change their policies, formats, or approval criteria at any time.
6.4 Link Quality in Managed Services
All link building within managed services is subject to the same quality standards and guarantees described in Section 2.
7. What’s Not In Our Control
We want to be upfront about what we can and can’t influence:
- Publisher decisions. We work with publishers through relationships, not ownership. They can decline placements, remove content, or change their policies at any time.
- Search engine algorithms. Google, Bing, and other search engines may change how they evaluate links, citations, or content at any time. We cannot protect against algorithm updates or penalties.
- Third-party platforms. Reddit, directories, and publishing sites are independent businesses. Their policies, availability, and continued existence are outside our control.
- Your website. Technical issues, content changes, or penalties on your site can affect how link building or citations perform for you. We deliver the placements; your site needs to be in a position to benefit from them.
7.1 Search Engine Penalties & Algorithmic Actions
SEO, by its nature, involves attempting to influence how search engines evaluate and rank websites. Search engines may change their guidelines, algorithms, or enforcement practices at any time, and may take manual or algorithmic action against websites for reasons that are not disclosed, not predictable, or retroactively applied to previously accepted practices.
The Client acknowledges and agrees that:
- Loganix is not responsible for any manual action, penalty, ranking loss, algorithmic demotion, or deindexation imposed by any search engine, whether or not such action is related to services provided by Loganix;
- the Client assumes all risk associated with any SEO strategy, including the use of third-party link building, citation building, content placement, and Reddit marketing services;
- Loganix’s liability does not extend to lost rankings, lost traffic, lost revenue, lost business opportunities, or any other damages arising from search engine actions of any kind;
- the Client is solely responsible for evaluating the risk profile of any SEO strategy and for deciding which services to purchase.
This section does not limit Loganix’s express delivery guarantees (including placement guarantees and live link guarantees) described elsewhere in these terms.
8. Refund & Credit Policy
8.1 General Policy
Loganix provides non-tangible, irrevocable digital services. All purchases are final once work has been completed and delivered.
8.2 30-Day Satisfaction Window
If you are not satisfied with a delivered product, contact [email protected] within 30 days of delivery. We will:
- Review your concern and attempt to resolve it (replacement, revision, or additional work)
- If we cannot resolve the issue to your satisfaction, we will issue an account credit for the affected order
- Full cash refunds are issued only when we are unable to deliver the service at all
8.3 Replacements Over Refunds
Our default approach is to make it right through replacement or additional work, not refunds. If a link goes down, we replace it. If a citation is rejected, we build a new one. If content doesn’t meet standards, we revise it.
8.4 Account Credits
Credits can be applied to any future purchase. Credits cannot be redeemed for cash.
Subscription payments cannot be deducted from credit balances – subscriptions require an active payment method.
Credit Expiration. Account credits expire 12 months from the date they were issued. Any new purchase or new credit issuance resets the expiration clock on your entire credit balance for an additional 12 months. Expired credits cannot be reinstated.
Remedy Credits. Credits issued as a resolution under Section 8.2 (satisfaction window) or as a replacement for undeliverable services expire after 24 months from the date of issuance, with the same rolling reset policy.
This expiration policy applies to all credit types, including credits from purchases, promotional gifts, Loganix Pro rewards, and credits issued in lieu of refunds.
8.5 Chargebacks
We understand that billing issues happen, and we’re always happy to work with you to resolve them. If you have a concern about a charge, please contact [email protected] before filing a dispute with your payment provider – we’d rather fix the problem directly.
Filing a chargeback or payment dispute without first contacting our support team in good faith constitutes a material breach of these terms. In such cases, Loganix reserves the right to: (a) immediately suspend or terminate the account; (b) forfeit any remaining account credits; and (c) pursue recovery of the disputed amount plus reasonable administrative costs. Repeated or patterned chargebacks may be treated as fraudulent activity.
9. Loganix Pro
Loganix Pro is our rewards program. When you sign up, you earn credits back on every purchase. Current reward tiers and percentages are available in your dashboard at my.loganix.com. Loganix Pro credits are subject to the same expiration policy described in Section 8.4.
10. Data Handling & Privacy
We take your data seriously. Here’s how we handle it:
Your business information (including NAP data, URLs, campaign details, and account information) is stored securely in our dashboard platform. Each client account has a dedicated database, minimizing the risk of accidental data exposure between accounts. All data transmitted to and from our platform uses industry-standard encryption.
We do not sell, share, or disclose your business information to third parties, except as required to fulfill your orders (e.g., providing target URLs and content to publishers for link placements). Our team accesses your account information only as needed to deliver your services and provide support.
For agency clients using our white-label services: we will never contact your end clients or reveal our involvement in your work. Your client relationships are yours.
11. Agency & White-Label Use
Loganix is built for agencies. All reporting is white-label ready. We will never contact your clients directly or reveal our involvement in your work.
12. Communication & Support
- Support: [email protected]
- Dashboard: my.loganix.com
- Response time: We aim to respond to all support inquiries within 1 business day.
- Escalation: If your issue isn’t resolved through normal support channels, ask to escalate.
13. Acceptable Use
Services may not be used for illegal purposes. Affiliate self-referrals are not permitted – IP addresses are cross-checked. We reserve the right to decline or cancel orders that violate our acceptable use standards.
14. Changes to These Terms
We may update these terms from time to time. Material changes will be communicated via email to active customers at least 30 days before they take effect. For material changes, we may require affirmative re-acceptance of the updated terms through our platform as a condition of continued account access. Continued use of our services more than 30 days after notice of changes constitutes acceptance of the updated terms. If you do not agree to the updated terms, you may cancel your account before the changes take effect.
Okay, Now the Legal Stuff
Everything above is written in plain language on purpose. The sections below are the formal legal provisions that protect both you and us. They’re standard for a company like ours, and while they’re less fun to read, they matter.
15. Warranty Disclaimer
Except for the express warranties and guarantees stated in these terms (including our placement guarantees, live link guarantees, and satisfaction commitments), all services are provided “as is” and “as available.” To the maximum extent permitted by applicable law, Loganix disclaims all other warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. No advice or information obtained from Loganix, whether oral or written, shall create any warranty not expressly stated in these terms.
16. Limitation of Liability
To the maximum extent permitted by law, Loganix’s total liability for any claim arising out of or related to our services shall not exceed the total amount you paid to Loganix for the specific service giving rise to the claim during the 12 months preceding the claim. Loganix shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, loss of data, or loss of business opportunities, regardless of whether we were advised of the possibility of such damages.
17. Indemnification
You agree to indemnify, defend, and hold harmless Loganix, its founders, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the content, URLs, business information, or materials you provide to us for use in our services; (b) your use of our services in violation of these terms or applicable law; or (c) any dispute between you and your end clients related to work performed by Loganix on your behalf.
18. Force Majeure
Loganix shall not be liable for any delay or failure to perform our obligations under these terms to the extent that such delay or failure is caused by events beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of government, internet or infrastructure outages, failures of third-party platforms (including Reddit, publishing sites, directories, and hosting providers), widespread publisher network disruptions, payment processor outages, and acts of war or terrorism. In the event of a force majeure, we will notify affected clients as soon as reasonably practicable and make commercially reasonable efforts to resume performance.
19. Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law principles. Any disputes arising from these terms or your use of our services shall be resolved in the state or federal courts located in Washington State, and you agree to submit to the personal jurisdiction of such courts.
20. Severability
If any provision of these terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be modified, it shall be severed from these terms. The remaining provisions shall continue in full force and effect.
21. Entire Agreement
These terms, together with any service-specific agreements for managed services, constitute the entire agreement between you and Loganix with respect to the subject matter herein. They supersede all prior or contemporaneous communications, proposals, and representations, whether oral or written, relating to the services. No statement made in sales conversations, emails, or other informal communications shall be deemed to modify or supplement these terms unless agreed to in writing by both parties.
Questions? Reach out at [email protected]. We’d rather over-communicate than leave you guessing.