After listening to your feedback, we’re excited to share an update that makes exporting media backups, a more seamless experience and gives you greater control over your data!

Previously, requesting media backups from the VIP Dashboard had limitations on the total size and file count of the application. We’ve now engineered a solution to these restrictions, which means that you can request backups of any size directly from the VIP Dashboard.

What’s changed?

Prior to this change, you could generate a backup for a VIP application environment’s media library only if it was less than or equal to 3TB in size. It also had to have fewer than or equal to 2.5 million files.

Media backups can now contain one or more ZIP files with the file extension *.zip.
Each zip file can hold up to 3TB of data and up to 2.5 million files.

When generating a backup for environments’ media libraries that exceed these numbers, we split the backup into multiple files, which can all be viewed and downloaded from the VIP Dashboard.

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For more details, please refer to the documentation. Reach out to us if you have any questions!