Work - Livework

We are here to enable impact for our clients in business, government and healthcare.

We are invested in your success and the delivery of value to your customers, clients or citizens.

Retail Customer Centricity

Helping a sportswear giant become customer-obsessed

Since 2017, Livework has partnered with adidas to place the consumer at the heart of everything they do – from budget priorities to creating a shared language and mapping meaningful customer experiences. This transformation has contributed to remarkable growth in online-originated sales.

Public Sector Customer Centricity

Engaging transport for London's staff for successful change

In the first major change to station operations in 25 years, Transport for London needed to upgrade its stations employing self-service ticket vending and contactless payments. Livework engaged frontline staff to co-create the future of customer service under the Fit for the Future Stations program.

Customer Centricity

Integrated health services, that work for people

The NHS has shifted focus to integrated care. Joined up services between GPs, community and hospitals. The goal being to improve end to end care and gain system level efficiencies. To enable this the NHS needs integrated data. NHS England selected Sussex NHS as a ‘digital aspirant’ and provided access…

Customer Centricity Public Sector

A service operating model for high profile customers

The UK Parliament relies on a crucial but often overlooked backbone: the dedicated teams who support politicians and their staff in the daily work of democracy. These support services needed revitalisation to meet the demands of a modern Parliament. Livework led a transformation that reimagined how Parliament delivers high-quality support…

Customer Centricity

Real, working digital public health - with results

Almost a third of Londoners report low levels of happiness. Half describe themselves as anxious but very few are seeking or receiving any help for their condition. All this has a negative impact on quality of life and economic productivity. Livework designed a new online service to help these hard-to-reach…

Manufacturing Customer Centricity

Igniting a service centred growth strategy

Working across four European countries and the US, Livework helped Kone define a new maintenance offer. We helped them create a consultative sales approach that was more effective and efficient.

Our missions

Mission

Mission

Mission

“Livework have been a true partner throughout the process: trusting, challenging, refreshing and understanding. They’ve helped us launch our new business with confidence.”

Helping a sportswear giant become customer-obsessed

Engaging transport for London's staff for successful change

Integrated health services, that work for people

A service operating model for high profile customers

Real, working digital public health - with results

Igniting a service centred growth strategy

Explore our work by industry

Want to create lasting

change?

Our missions

Mission

Mission

Mission

“Livework have been a true partner throughout the process: trusting, challenging, refreshing and understanding. They’ve helped us launch our new business with confidence.”

Helping a sportswear giant become customer-obsessed

Engaging transport for London's staff for successful change

Integrated health services, that work for people

A service operating model for high profile customers

Real, working digital public health - with results

Igniting a service centred growth strategy

Explore our work by industry

Want to create lasting change?

Want to create lasting

change?