Change the way you change

 

 

Change delivered by business or technology alone fails due to human factors

 

 

Change delivered with people and creativity is more impactful for all parties

Client stories:

Retail Customer Centricity

Helping a sportswear giant become customer-obsessed

Since 2017, Livework has partnered with adidas to place the consumer at the heart of everything they do – from budget priorities to creating a shared language and mapping meaningful customer experiences. This transformation has contributed to remarkable growth in online-originated sales.

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Manufacturing Customer Centricity

Igniting a service centred growth strategy

Working across four European countries and the US, Livework helped Kone define a new maintenance offer. We helped them create a consultative sales approach that was more effective and efficient.

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Public Sector Customer Centricity

Engaging transport for London's staff for successful change

In the first major change to station operations in 25 years, Transport for London needed to upgrade its stations employing self-service ticket vending and contactless payments. Livework engaged frontline staff to co-create the future of customer service under the Fit for the Future Stations program.

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Innovation by Design

From a traditional company to a pioneering health-insurtech in Brazil

The innovation cell was made up of a team of internal and external people from a triad of perspectives: business, design, and technology.

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Public Sector Humanising Government Innovation by Design

Transforming prisons by operationalising innovation

 The Dutch prison system needs to change to address acute staff shortages. The job of a prison officer has become less desirable for a wide range of reasons from changing expectations of employees to an aging population. More shortages just add to the pressure on existing staff. The work needs…

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Customer Centricity

How design can transform your ability to address complex challenges

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Retail Insurance Innovation by Design

How to deploy design to ‘change the way you change?’

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Customer Centricity

How to measure customer centricity

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24 years experience in service and change
4 global studios
+400 clients

Other works: