Asset Management (CMDB)

Jira Service Management Assets offers visibility into dependencies so you can manage assets and configuration items (CIs), quickly troubleshoot incidents, and minimize the risk of changes.

For what purpose is a CMDB vitally important today?

• Planning: managers need CMDB data to plan, both at a high level with enterprise architecture and portfolio management and at a more detailed level with asset and capacity management.
• Accounting: finance requires records of applications or service codes in order to allocate billing statements and properly manage business finances.
• Operating: A CMDB improves a number of core ITSM practices, including change management, incident management, and problem management.
• In change management, a CMDB improves risk assessment by identifying affected users, systems, and CIs. In regulated industries, it supports compliance through better control management and clear audit trails.
• In incident management, a CMDB links incidents to related changes and CIs, speeding resolution and enabling better tracking over time.
• In problem management, it aids root cause analysis and proactive planning by highlighting assets needing upgrades to cut costs and reduce downtime.

External platforms like Starhive offer flexibility, powerful searches, and asset lifecycle management unmatched in Jira, making decision-making faster and asset tracking more efficient. This helps avoid being overwhelmed and supports complex asset environments with unlimited customizability and unlimited assets at a fixed price.

At the end of the day, a CMDB should reduce complexity, prevent errors, increase security, and help ITSM practices like change and incident management run smoothly.