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Client Services

LCH is a distinctive business, laser-focused on delivering exceptional service. We meticulously gather and analyse customer feedback, enabling us to remain agile in our operations and pursue ambitious goals. For years, we have specialised in providing replacement vehicle services to premium and prestige motor manufacturers, gaining deep insights into what it takes to stand out and make a positive impact on customers.

Our team is rigorously trained to deliver an exceptional experience, making the entire process as smooth and effortless as possible. Our focus is on minimising customer effort and inconvenience, ensuring a positive interaction with your brand

Our fleet, consisting of premium vehicles, is maintained to the highest standards, whether owned by LCH or our clients. Every vehicle is delivered by uniformed drivers, who possess comprehensive knowledge of the vehicle’s features and benefits, ensuring that our service is not just a replacement, but an elevated experience.

Roadside Assistance

At LCH, we believe that every interaction with your customers is an opportunity to reinforce your brand’s excellence and commitment to exceptional service. For over 20 years, we have been at the forefront of providing specialised mobility solutions to high-end and performance vehicle owners, ensuring that their experience is seamless, even during unexpected events.

LCH has built a strong reputation by collaborating with leading roadside assistance providers catering specifically to customers who require licensed vehicles, such as chauffeurs, as well as those who drive performance and high-end models. We manage manufacturer-provided fleets and support them with our own fleet, tailored to meet the needs of your customers.

Our dedication to delivering exceptional service has been independently validated by Feefo, where we have been awarded the highest service recognition for over 8 consecutive years. This accolade reflects not only our commitment to excellence but also our ability to consistently meet and exceed the expectations of our clients and their customers.

LCH can support your brand in delivering outstanding mobility solutions that make a tangible and positive difference. If you are committed to continually improving and differentiating yourselves through superior customer experiences, we would be delighted to discuss how we can assist you in achieving these goals.

Demonstration Programmes

In today’s competitive automotive landscape, the success of your Corporate Demonstration fleets cannot be fully measured by utilisation figures alone. While these metrics are indeed important, true success lies in the quality of each demonstration—its ability to inspire purchase intent and deliver an experience that resonates with the premium nature of your brand.

At LCH, we believe that the current approach needs to evolve. These fleets represent a significant investment for your company, and the return on this investment should be maximised through a more structured and strategic approach. Each demonstration is not just a test drive; it’s the start of your brand story. It must be handled with the highest level of care, consistency, and quality to truly reflect the ownership experience you promise.

Retail demonstrations are an often-overlooked aspect of the customer journey, but they are critical in differentiating your products and services in a competitive market. As premium manufacturers, it’s imperative to ensure that every customer receives a consistent and high-quality demonstration, whether through corporate or retail channels.

If you are looking to enhance the impact of your Corporate and Retail Demonstration fleets to ensure potential customers experience the full value of your brand, we would welcome the opportunity to discuss how LCH can support your goals.

Accident Management

In the accident management sector, providing a seamless and stress-free experience for your customers is paramount. At LCH, we have a long-standing history of supporting the accident management industry with our fleet of luxury vehicles, ensuring that your clients receive the highest standard of service during their time of need.

Our fleet of premium vehicles allows you to offer your customers a replacement vehicle that closely matches their own.

We understand that an accident can be a significant inconvenience for your customers. That’s why our dedicated customer service and delivery team is committed to providing a smooth and hassle-free experience. From prompt delivery to personalised service, we manage every aspect with the utmost care, ensuring minimal disruption to your customers.

LCH is committed to maintaining clear and straightforward business practices. While we are flexible and accommodating, when partnering with accident management companies, we do not offer credit hire and we require 30 day payment terms.

If you are looking for additional flexibility for your fleet or need a trusted partner to support your premium customers with high-quality replacement vehicles, LCH is here to help.

Services Under Development

The Automotive Industry is going through a period of transformation, not just in the change of driveline from ICE Hybrid to fully Electric but in the way the customer is managed.

There are many new entrants from the far east, their products are high quality, aesthetically pleasing, high specification, and the technical elements are impressive. On top of this, they are being sold at very competitive price points.

The premium European brands are differentiating themselves through product and service, specifically on the top range of vehicles, rather than the volume element. High end SUV, specialist models and large saloon / coupe models with a reputation for high quality and luxury.

LCH are developing services to meet these requirements, ensuring less effort, less inconvenience and pre-emptive management of specific actions for customers.  As a company built and run on the delivery of excellent service, we welcome conversations on how we can help you differentiate your services to customers.

We collaborate closely with our clients, united in the pursuit of a common objective: differentiation through exceptional service delivery. Our focus is on minimising customer effort and inconvenience to deliver a positive interaction with client’s brands whilst delivering a service and product that exceeds expectations.

The industry is transforming and the whole customer journey requires review and change to maximise opportunities in sales and after sales. Leveraging technology, we aim to be initiative-taking and agile, seizing opportunities to enhance the customer experience rather than merely reacting to issues