As airports undergo digital transformation, that is, a paradigmatic shift in the way digital tech... more As airports undergo digital transformation, that is, a paradigmatic shift in the way digital technologies are adopted and used, there is a need for actionable insights to ensure that airport digital maturity is achieved. Using an integrative review of literature, this paper develops an airport digital maturity model, focusing mainly on a passenger experience perspective. The paper then delineates two dimensions of digital transformation-technological and organisational. Subsequently, an airport digital transformation model is conceptualised to identify key factors that airports need to consider when transforming their business and to identify interesting lines of enquiry for future research. Insights offered by the model are relevant to both practitioners and researchers interested in conducting future studies in this area.
Research in Transportation Business & Management, 2021
Based on the analysis of 2278 online passenger ratings of airports worldwide, this study uses a s... more Based on the analysis of 2278 online passenger ratings of airports worldwide, this study uses a standard multinomial logit model to determine the likelihood of a passenger being a promoter of an airport when a service attribute has failed, controlling for several passenger and airport characteristics. Results show that failures associated with airport staff and queueing times are most likely to reduce the probability of a passenger being a promoter of an airport. Failures associated with airport shopping and wifi service are least likely to do so. More importantly, the failure of any service attribute in this study significantly reduces the probability of a passenger being a promoter of an airport. This suggests that all parts of the airport value chain are likely to suffer when a service attribute fails. Passenger and airport characteristics included in this study do not add significant explanation to whether a passenger becomes a promoter.
This study investigates the impact of regional airports on businesses in Norway. In particular, i... more This study investigates the impact of regional airports on businesses in Norway. In particular, it investigates the impact of two regional airports: Alesund Airport and Bronnoysund Airport. The study compares opinions of businesses served by the respective airports and is based on the findings of an online survey that was completed by over 350 businesses. The analysis finds that the airports play an important role in securing accessibility for local businesses and subsequently supporting their transport needs, especially for business travel and networking activities. The analysis also finds that air service provision is able to influence business investment and location decisions. The analysis finds that impacts vary for the different airports and tend to reflect the size and scope of services at the airport or specific characteristics of the region.
Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on ... more Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre-including this research content-immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
Achieving partner acquiescence is critical in interfirm exchanges because it allows the focal fir... more Achieving partner acquiescence is critical in interfirm exchanges because it allows the focal firm to achieve its desired outcomes. Using a case study on dyadic relationships between inbound tour operators in Tanzania and their overseas outbound partners, this paper investigates the effect of partner irreplaceability and distributive fairness on acquiescence, and the subsequent effect that acquiescence has on conflict. The case study uses partial least squares structural equation modeling on data collected from 129 dyadic relationships. Results show that partner irreplaceability and distributive fairness are positively associated with acquiescence, which in turn reduces conflict. The effect of distributive fairness on acquiescence was found to be larger than that of irreplaceability. In addition, the direct effect of distributive fairness on conflict, although not hypothesised, was found to be significant. This emphasises the importance of distributive fairness, and its role as a possible buffer to conflict in less acquiescent exchanges.
The purpose of this study is to explore the effect of detailed contracts and partner irreplaceabi... more The purpose of this study is to explore the effect of detailed contracts and partner irreplaceability on interfirm conflict in cross-border package tour operations. The study is based on an analysis of relations between 129 inbound tour operators and their overseas outbound tour operator partners. Data were collected using a standard questionnaire containing questions that capture constructs of interest. Hypotheses were tested with partial least squares structural equation modeling using SmartPLS 3. The results show that more detailed contracts significantly reduce conflict. The direct effect of partner irreplaceability on conflict is not significant. However, partner irreplaceability significantly weakens the efficacy of detailed contracts to reduce conflict.
This paper investigates the traffic and financial performance of smaller UK regional airports bet... more This paper investigates the traffic and financial performance of smaller UK regional airports between 2001 and 2014. Fourteen airports that typically serve less than 5 million passengers per annum were selected for the analysis. A period of strong growth in passenger demand was experienced from 2001 to 2007, driven largely by low cost carriers. The period from 2007 to 2014 was characterised by declining demand, resulting in significant losses for many of the airports. Airline strategies, such as the use of an increased unit fleet size and average sector length, may further limit future prospects for smaller UK regional airports in favour of larger ones with greater local demand. The relationship between traffic throughput and the generation of aeronautical revenues seems to vary at airports. There is generally a strong and significant relationship between traffic throughput and the generation of commercial revenues and total operating costs at airports serving 3–5 million passengers...
Research in Transportation Business & Management, 2016
This paper investigates how low cost carrier (LCC) developments have affected the traffic and fin... more This paper investigates how low cost carrier (LCC) developments have affected the traffic and financial performance of UK airports from 2002 to 2014. Considerable growth in traffic was experienced from 2002 to 2007, especially at regional airports as a result of LCC expansion. This was replaced with a more volatile period from 2008 to 2014 where many of the regional airports that experienced the greatest increases in traffic during the early years, then experienced the largest reductions. This has clearly had an impact on their financial well-being, resulting in reduced profits for many airports. It has also meant that many regional airports that seemed like attractive investments as a result of LCC expansion are now less financially appealing, especially given that the LCC sector in the UK appears to be shifting capacity to larger regional airports, and in some cases, London airports.
As airports undergo digital transformation, that is, a paradigmatic shift in the way digital tech... more As airports undergo digital transformation, that is, a paradigmatic shift in the way digital technologies are adopted and used, there is a need for actionable insights to ensure that airport digital maturity is achieved. Using an integrative review of literature, this paper develops an airport digital maturity model, focusing mainly on a passenger experience perspective. The paper then delineates two dimensions of digital transformation-technological and organisational. Subsequently, an airport digital transformation model is conceptualised to identify key factors that airports need to consider when transforming their business and to identify interesting lines of enquiry for future research. Insights offered by the model are relevant to both practitioners and researchers interested in conducting future studies in this area.
Research in Transportation Business & Management, 2021
Based on the analysis of 2278 online passenger ratings of airports worldwide, this study uses a s... more Based on the analysis of 2278 online passenger ratings of airports worldwide, this study uses a standard multinomial logit model to determine the likelihood of a passenger being a promoter of an airport when a service attribute has failed, controlling for several passenger and airport characteristics. Results show that failures associated with airport staff and queueing times are most likely to reduce the probability of a passenger being a promoter of an airport. Failures associated with airport shopping and wifi service are least likely to do so. More importantly, the failure of any service attribute in this study significantly reduces the probability of a passenger being a promoter of an airport. This suggests that all parts of the airport value chain are likely to suffer when a service attribute fails. Passenger and airport characteristics included in this study do not add significant explanation to whether a passenger becomes a promoter.
This study investigates the impact of regional airports on businesses in Norway. In particular, i... more This study investigates the impact of regional airports on businesses in Norway. In particular, it investigates the impact of two regional airports: Alesund Airport and Bronnoysund Airport. The study compares opinions of businesses served by the respective airports and is based on the findings of an online survey that was completed by over 350 businesses. The analysis finds that the airports play an important role in securing accessibility for local businesses and subsequently supporting their transport needs, especially for business travel and networking activities. The analysis also finds that air service provision is able to influence business investment and location decisions. The analysis finds that impacts vary for the different airports and tend to reflect the size and scope of services at the airport or specific characteristics of the region.
Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on ... more Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre-including this research content-immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
Achieving partner acquiescence is critical in interfirm exchanges because it allows the focal fir... more Achieving partner acquiescence is critical in interfirm exchanges because it allows the focal firm to achieve its desired outcomes. Using a case study on dyadic relationships between inbound tour operators in Tanzania and their overseas outbound partners, this paper investigates the effect of partner irreplaceability and distributive fairness on acquiescence, and the subsequent effect that acquiescence has on conflict. The case study uses partial least squares structural equation modeling on data collected from 129 dyadic relationships. Results show that partner irreplaceability and distributive fairness are positively associated with acquiescence, which in turn reduces conflict. The effect of distributive fairness on acquiescence was found to be larger than that of irreplaceability. In addition, the direct effect of distributive fairness on conflict, although not hypothesised, was found to be significant. This emphasises the importance of distributive fairness, and its role as a possible buffer to conflict in less acquiescent exchanges.
The purpose of this study is to explore the effect of detailed contracts and partner irreplaceabi... more The purpose of this study is to explore the effect of detailed contracts and partner irreplaceability on interfirm conflict in cross-border package tour operations. The study is based on an analysis of relations between 129 inbound tour operators and their overseas outbound tour operator partners. Data were collected using a standard questionnaire containing questions that capture constructs of interest. Hypotheses were tested with partial least squares structural equation modeling using SmartPLS 3. The results show that more detailed contracts significantly reduce conflict. The direct effect of partner irreplaceability on conflict is not significant. However, partner irreplaceability significantly weakens the efficacy of detailed contracts to reduce conflict.
This paper investigates the traffic and financial performance of smaller UK regional airports bet... more This paper investigates the traffic and financial performance of smaller UK regional airports between 2001 and 2014. Fourteen airports that typically serve less than 5 million passengers per annum were selected for the analysis. A period of strong growth in passenger demand was experienced from 2001 to 2007, driven largely by low cost carriers. The period from 2007 to 2014 was characterised by declining demand, resulting in significant losses for many of the airports. Airline strategies, such as the use of an increased unit fleet size and average sector length, may further limit future prospects for smaller UK regional airports in favour of larger ones with greater local demand. The relationship between traffic throughput and the generation of aeronautical revenues seems to vary at airports. There is generally a strong and significant relationship between traffic throughput and the generation of commercial revenues and total operating costs at airports serving 3–5 million passengers...
Research in Transportation Business & Management, 2016
This paper investigates how low cost carrier (LCC) developments have affected the traffic and fin... more This paper investigates how low cost carrier (LCC) developments have affected the traffic and financial performance of UK airports from 2002 to 2014. Considerable growth in traffic was experienced from 2002 to 2007, especially at regional airports as a result of LCC expansion. This was replaced with a more volatile period from 2008 to 2014 where many of the regional airports that experienced the greatest increases in traffic during the early years, then experienced the largest reductions. This has clearly had an impact on their financial well-being, resulting in reduced profits for many airports. It has also meant that many regional airports that seemed like attractive investments as a result of LCC expansion are now less financially appealing, especially given that the LCC sector in the UK appears to be shifting capacity to larger regional airports, and in some cases, London airports.
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Papers by Nigel Halpern