Issue Number: 3275175

Issue Status: Support Researching

Date Reported:
04/18/2024

Estimated Resolution Date: 5/9/2024

Summary:
We are currently investigating an issue where the activity history in a Pipeline deal is not showing activity lines for quotes being converted to invoices, invoices being created, and invoices being sent.

Product Line: Keap Pro/Max

Issue Number: 3555286

Date Reported:
01/28/2026

Summary:
Published landing pages may appear blank in the editor, even though they still display content on the live published link. The editor may show no content, but the live page continues to render the previously published version.

Product Line: Keap Pro/Max

Issue Number: 3565069

Issue Status: In Development

Date Reported:
03/06/2026

Summary:
The API team is managing issues coming from multiple sources such as the developer forum, the API Facebook group and the Community Chat. As those issues are brought forward the API team will triage them and share them with the owning teams to resolve. We are tracking those issues at the link below. This information will provide tracking on endpoints identified as potential blockers to XMLRPC value parity to our user/developer community. https://learn.thryv.com/hc/en-us/articles/42745881470477-Keap-REST-v2-API-known-issues-tracker

Product Line: Keap Pro/Max

Issue Number: 3565621

Date Reported:
03/09/2026

Summary:
When a user attempts to place an outbound call in the mobile app, the application crashes.

Product Line: Keap Pro/Max

Issue Number: 3551902

Issue Status: Support Researching

Date Reported:
01/14/2026

Estimated Resolution Date: 5/1/2026

Summary:
01/14/2026 9:05 AM MST Automation email sends blank when it contains a deleted automation link. We are investigating

Alternative Solution:
The easiest workaround is to edit the email to remove the reference to the automation link and republish the automation

Product Line: Keap Pro/Max

Issue Number: 3560909

Issue Status: Support Researching

Date Reported:
02/18/2026

Estimated Resolution Date: 3/11/2026

Summary:
Certain users have reported the inability to login to the Keap Mobile App following a transition to the Thryv login flow. After first entering their email on the main login screen then tapping the "Login" button, users are redirected to a blank white page at login.labs.thryv.com. At this point, they are unable to progress or continue logging into the Keap Mobile App.

Product Line: Keap Pro/Max

Issue Number: 3570805

Issue Status: Support Researching

Date Reported:
03/31/2026

Summary:
Microsoft Edge contains a tracking prevention setting which defaults to ON and Balanced, which blocks browser storage access. Because of this, cookies cannot be added to the browser and ultimately JavaScript embedded forms do not appear. https://learn.microsoft.com/en-us/microsoft-edge/web-platform/tracking-prevention

Product Line: Keap Pro/Max

Issue Number: 3571685

Date Reported:
04/04/2026

Estimated Resolution Date: 4/25/2026

Summary:
UPDATE: Automation and broadcast actions should now be processing correctly. We are still looking into the cause. Automation and broadcast actions are not processing. For example, when a contact triggers a tag goal if it is connected to a sequence with actions, such as apply a tag, it is not going through. Also when they are trying to send out an email broadcast it's stuck on sending now and showing scheduled, but stil showing queued in the report.

Product Line: Keap Pro/Max

Issue Number: 3572792

Issue Status: Support Researching

Date Reported:
04/09/2026

Summary:
Certain region (State) selections will result in the wrong location displayed on the contact record. This issue only seems to affect regions with ISO 3166-2 region codes where the second half of the code is a single character, and at least one other region in that country starts with the same characters. Examples: IE-D (Dublin, Ireland) will save as Donegal (IE-DL). Despite the value saving correctly (IE-D), the State field instead shows another region in the same country with a similar region code. Currently, we only know of this happening for Equatorial Guinea, Guinea, Ireland, The Marshall Islands, Malawi, Paraguay, Romania, and Sri Lanka.

Product Line: Keap Pro/Max

Issue Number: 3572908

Issue Status: Support Researching

Date Reported:
04/09/2026

Summary:
Pipeline deals created via automation and using merge fields may not work correctly in all apps. Apps experiencing this issue will notice that deals created in this way will show the merge field itself, rather than the intended data. For example, created deals where you intended to use the contact's first name will show [[contact.first_name]] instead of the first name of the contact.

Alternative Solution:
- Use the ~~ merge field format. These values would have to be manually typed or copied from other builders. - Reach out to Keap Support to turn off the automation.builder.in.keap feature flag

Product Line: Keap Pro/Max

Issue Number: 3573500

Date Reported:
04/13/2026

Summary:
We have identified an issue where appointment types/booking links that are no longer appearing in the application due to the user that created them being deactivated are still showing up as options for appointment goals in Advanced automations. We are investigating.

Product Line: Keap Pro/Max

Issue Number: 3430899

Issue Status: Support Researching

Date Reported:
12/05/2024

Estimated Resolution Date: 1/16/2025

Summary:
When a user is toggled to Ultimate and they try to log out, they will get a brief 401 error pop-up message and be redirected to their application.

Alternative Solution:
Logout under the Classic interface

Product Line: Keap Pro/Max

Issue Number: 2402290

Issue Status: In Development

Date Reported:
04/16/2021

Estimated Resolution Date: 3/4/2026

Summary:
3/23/26 5:22pm Fix was reverted from a new issue occurring. The product team is continuing to work on this and updates will be provided as soon as possible. 4/16/21 5:53PM We have found that when you try to duplicate check a large number of contacts (150K+) the action will error out with an error "ERROR: Didn't process enough"

Product Line: Keap Ultimate