Revolutionize Self-Service with Guided Knowledge

AI Search

Instant Answers, Every Time

Don’t make customers hunt for answers. With Conversational AI search, they get fast and accurate answers from your knowledge base, without needing to memorize specific keywords.

In-App Support

Seamless Assistance Across Devices

Make self-service more accessible by offering in-app support, ensuring customers can find solutions conveniently, whether on mobile, desktop, or tablet.

Multi-Format Content

Make Instructions Easy to Follow

Make issue resolution seamless for your customers with a variety of content formats—articles, FAQs, interactive decision trees, and visual how-to guides.

AI Content Creator

Create Self-Service Resources Easily

Use Gen AI to instantly create self-service articles and interactive process workflows for troubleshooting, setup, FAQs, etc.

AI Translator

Speak Your Customers' Language

Support customers worldwide by creating and publishing self-service FAQs and guides instantly in 15+ languages with Gen AI Translator.

Update Management

Keep Your Knowledge Base Always Up-to-Date

Eliminate outdated information with real-time updates. Sync changes instantly across your self-service platform to ensure customers always access the most accurate, up-to-date solutions.

Smart Insights

Insights to Continuously Enhance Self-Service

Track how customers interact with your self-service content. Identify popular topics, pinpoint areas for improvement, and refine resources to keep your knowledge base effective, relevant, and customer focused.

Customer Feedback

Improve with Customer Suggestions

Encourage customers to rate and review content, helping you identify gaps and refine resources for better engagement and usability.

Testimonials

When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.

Group Customer Service Head

Integrated with your everyday tools

Built with flexibility in mind, our platform offers ready APIs to integrate effortlessly with your existing tools—CRMs, helpdesks, ticketing systems, and more. No disruptions, just smooth alignment with your current workflows.

By syncing with the tools your teams use daily, it delivers knowledge right where it's needed—improving speed, accuracy, and consistency across every interaction.