Redefine Remote Assistance with Guided Knowledge

AI Search

Find Answers in Seconds

Reduce AHT by enabling your team to find the right setup guide or troubleshooting workflow instantly from your knowledge base, even if they don’t use exact keywords, with conversational AI search.

Actionable Content Formats

Step-by-Step Guides

Equip your team with visual troubleshooting guides and decision trees to address system issues systematically and reduce agent errors.

AI Content Creator

Create Interactive Troubleshooting Guides

Use Gen AI to turn complex SOPs into easy-to-follow next-best-action workflows and visual guides to help agents accurately resolve system issues, and improve FTR.

Browser Extension

Eliminate screen toggling for agents

Reduce screen toggling for agents with Knowmax’s browser extension that enables them to access your knowledge base within their workflows, CRMs, ticketing systems and chat platforms.

Update Management

Real-Time Alerts

Notify agents instantly about emerging system issues, error notifications, or updated troubleshooting steps, ensuring they are always prepared to address customer concerns effectively.

Training and Assessment

Train Confident Problem-Solvers

Onboard and upskill your agents, whether they’re working from a central hub or remotely, with interactive training modules tailored for remote assistance. From guided learning to real-world troubleshooting scenarios, give your teams the tools to solve problems confidently, no matter where they’re located.

Smart Insights

Make Better Decisions with Data

With actionable reports track how your remote troubleshooting resources are used, identify gaps, and refine content to ensure the team has the knowledge they need to solve customer issues effectively.

Testimonials

When our customers win, we win

Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction.

Quality and Training Director

By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents.

Senior Manager-Process & Project Management

I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it.

VP Training , Quality & CX Digitization

We’ve experienced remarkable improvements in our knowledge base content, thanks to the proactivity Knowmax exercised in fulfilling our timely enhancement requests. From the very beginning, our expectations have been exceeded, which has made the entire process seamless and genuinely user-friendly.

Training , Digitization & Automation

Be it voice, chat, or email, we’ve seen a consistent improvement in overall service delivery. We’ve observed a drop in our AHT, and it has resulted in outstanding CSAT. For our long-term CX goals, Knowmax is one of our most preferred partners.

Group Customer Service Head

Integrated with your everyday tools

Built with flexibility in mind, our platform offers ready APIs to integrate effortlessly with your existing tools—CRMs, helpdesks, ticketing systems, and more. No disruptions, just smooth alignment with your current workflows.

By syncing with the tools your teams use daily, it delivers knowledge right where it's needed—improving speed, accuracy, and consistency across every interaction.