Error Message: Failed to get publications
This error is displayed when protecting a PDF, and the publications list in the Writer does not list the available...
Protecting Files
-
-
Issue: Documents do not look the same on all devices – fonts aren’t displaying correctly
If the text looks different – i.e. the font is spaced incorrectly or does not look correct – then this... -
How to protect multiple documents / PDF files quickly
Locklizard Safeguard provides the ability to quickly protect / publish multiple documents with individual controls or batches of documents at... -
FAQ: Which setting for ‘document license validity’ should I choose?
It really depends on whether you would like to revoke access to your protected content at any stage or whether... -
FAQ: Why would I use publications when protecting files?
The concept of the publication is a way of associating documents that are logically related. Different enterprises may see this... -
Error Message: Failed to process request. Database error – when protecting documents
This error occurs when protecting files if you have more than one period (full stop) in the filename – e.g. myfilename..pdf... -
Protecting PDF files that are synchronized to One Drive
Issue: the “Make secure PDF” function does not appear for some PDF files that are synced to One Drive. This... -
Error: I have protected documents as part of a publication but the Viewer is still connecting to the server every time before I can view them. How do I prevent this?
This depends on how the document was protected: If you set the document to check each time it is opened,... -
FAQ: I have protected files for ‘all access’ but I want to change this to a publication. Is there an easy way of doing this?
Unfortunately, no. You have to re-protect all your files again, this time to the publication. Access type cannot be changed... -
Error Message: Failed to compute document ID. Error code: 32.
This error message is displayed for one of two reasons : Adobe Acrobat, Adobe Acrobat Reader or another application is... -
Error Message: List index out of bounds
This message is displayed if you are protecting a document to a publication but have not selected a publication from... -
FAQ: Hyperlinks – can I index or link multiple PDF and PDC files?
Yes. The Viewer supports internal and external links, so you may point to another PDC file, or to files of... -
FAQ: Do you host my documents on your server?
No, unless you choose to protect them to the Web Viewer. If not, then you host them on your server,... -
Error message: External exception EEFFACE. (when protecting password protected PDFs)
When publishing password-protected PDF files to PDC, the Writer pops out an error message stating “External exception EEFFACE.”. When confirming... -
FAQ: When securing a pdf file if I have selected ‘Disallow use on Macintosh operating system’ do I, when setting print settings, still have to select ‘Only Windows’ when I want printing allowed?
No. If you select this option then users will not be able to open documents on Macintosh operating systems (Mac... -
FAQ: How do I extend access to an expired document for a customer?
If you have a customer whose access to a document has expired but you want to extend this access to... -
FAQ: Is there a way of logging how many times a document has been viewed?
That option is only available in the Enterprise edition of our product, which allows you to protect documents with the... -
FAQ: Can users change the security settings I have applied to my documents or products?
No. Once security settings have been applied to a protected file they cannot be changed by users. The settings become part... -
Error Message: The error “HTML” is displayed when protecting documents
This message can occur if: the server is busy or temporarily unresponsive. Try protecting documents again after a few minutes.... -
FAQ: The PDF source document has permissions already set. Does this affect Safeguard PDF Security?
No. If a permissions password has been set then Safeguard Writer ignores any existing permissions. Document Open Password If you... -
Error: Hyperlinks do not work after converting a PDF to PDC format
You need to make sure that you use either the convert to PDF icon in the program that you are... -
Error message: protection status failed
Error message dialog with <!DOCTYPE html PUBLIC…/xthml1-transitional.dtd> is displayed, then ‘protection status failed‘ in the Writer protection dialog. This error... -
FAQ: Do I have to upload my documents or products to your web server to protect them?
Absolutely not. We would strongly advise against using any system that employed this approach. With Locklizard software you protect your files on... -
Error Code: 1813 ex4294967294
This message is displayed if a password or Adobe security controls have been set on the document. Remove these controls... -
Error Message: Web Publisher – Error on Internet Write File 12031
This message is displayed if you have SSL scanning enabled on your firewall. Disable the option ‘Scan SSL’. NOTE: Some... -
Error Message: Failed to compute document id. Error code: 0.
This error message is displayed if you are protecting files on a network drive which you have not assigned a... -
FAQ: Can I notify users when a new document is published?
When a document is published, is there a way to enable email notification to those users mentioning that the document... -
Issue: Display problems – document looks different in the Safeguard Viewer compared to Acrobat
Example display issue: the original PDF file has a section that contains a black background and this is not displaying... -
Error Message: Div id=’error’
This error message is displayed when protecting a file if it contains non-alphanumeric characters. Rename the file so that it... -
Error: When I protect a document or file, the protection status displays FAILED
The most likely reason for this is that you have a proxy enabled that is restricting the sites you are... -
FAQ: What watermarking options are available in Safeguard PDF Security?
You can add custom text, system data, and image watermarking to a document. This is displayed when a document is... -
FAQ: Does the Writer or Viewer process the file information created by Adobe?
No. Neither the Writer nor the Viewer process the file information created by Adobe. -
FAQ: What is the maximum size for the document Title when protecting PDF files?
The maximum size for the document title is 100 characters in length. -
FAQ: How do I make files in the admin system showing the blue “Web Viewer access: No” line under each, Web Viewer compatible?
To publish a document to web you must find the PDC file(s) on the computer with the Writer installed, select... -
FAQ: Protecting documents on Windows 2008 R2 server
If you want to protect documents using the Safeguard Writer software on Windows 2008 R2 you need to use the... -
Error Message: Invalid request. Invalid or missing parameter.
This error occurs if a ‘%’ character is used in the file name. This character is used internally by our... -
Error Message: Microsoft.NET Framework, unhandled exception, PdfFileInfo is not initialized
The error means the source file provided is not a valid PDF format. -
FAQ: Do I have to be connected to the Internet in order to protect documents?
Yes, you must be connected to the Internet to protect documents because access control information is sent to and from... -
FAQ: Own branding image does not show in the Viewer
This problem can be caused by how some graphics applications save JPG images. The link to the JPG is accepted,... -
Error Message: Optimization failed ID N/A
This error occurs if you do not have full access rights to the folder the PDF file is stored in.... -
Error: Transparent Adobe watermarks are displayed opaque
Due to the way the Safeguard Writer renders an image, transparent Adobe watermarks might not displayed correctly in a protected... -
APLO file not found. Verify the correct file name was given.
This error message occurs if you select too many files through the Writer GUI. The maximum number of files you... -
FAQ: Are PDC files viewable in Windows High Contrast mode?
No. High contrast mode will not have an effect on the document page within the Safeguard Viewer and will be... -
FAQ: How do I reset the Writer protection settings to their default values?
This is easily achieved by just removing your Writer Keystore from Start > Locklizard > Remove Writer Keystore. Then, re-register... -
FAQ: What documents can be protected using Locklizard software?
Our software only works with PDF documents. -
Error: When I protect a PDF with an attachment it is not showing in the Viewer
The most likely reason for this is that you have opted to remove attachments when protecting the PDF file. In... -
Error Message: The filename, directory name, or volume label syntax is incorrect.
This error message is displayed when protecting files using command line if you have used non-standard quotation marks in the... -
FAQ: What is the maximum file size for Safeguard documents?
Locklizard Safeguard Viewer, for security reasons, handles file decryption operations in memory only. No temporary or cache files are created.... -
FAQ: Is there a limit to the number of documents I can protect or customers that can receive protected files?
No, you can protect as many files as you want at no extra charge. There is no limit on the... -
Errror Message: Version 4 of Safeguard PDF Writer is required to continue
This message is displayed if you have upgraded your Writer software (i.e. from Safeguard to Enterprise, version 3 to version... -
FAQ: What is a thin client environment? How does this affect Locklizard products?
By default, for security reasons, we prevent our Viewer software from running in thin client or virtual environments. If you... -
Writer asks for PDF password over and over again
Password-protecting your PDF documents isn’t required, as Safeguard DRM provides much better protection than password authentication. If you protect a... -
Error: “Invalid PDF”
If you get this error when protecting PDF files then there is most likely something incompatible in the content or... -
Error Message: Failed to set Calendar date or time.
This error is displayed i: You are running the Safeguard Writer in a VM and have paused the environment at... -
Error Message: This license has been suspended – Error 108:51- try and register your Writer license again if this is the first time you see this message
If you get this message when protecting PDF documents then remove your Writer keystore and re-register your Writer license again.... -
Error Message: External exception EEFFACE
If you get this error message when protecting files then follow the guidelines below: Make sure the actual path+name of... -
FAQ: Users can’t find the documents on the Web Viewer?
We have just added the Web Publisher feature to our account, but I can’t find where, or how, to set... -
Error Message: Before creating a protected PDF file you have to register (Writer registration)
Double click on the license file that was sent to you for the Safeguard Writer software. If you have done... -
Error Message: Failed to set document rights. Error code: 0.
If this error message occurs it is because the PDF document was created using a tool that does not format... -
Error Message: LockLizard Safeguard Secure PDF Viewer is not allowed to run in a Citrix or Windows Terminal Server environment. Please consult your publisher.
Safeguard Viewer is not allowed to run in a terminal server or Citrix environment unless the publisher of the document...