Can I use the iOS Safeguard Viewer on my MacBook?
No, the Safeguard Viewer for iOS will not function correctly if installed on a MacBook / on Mac OS. While...
Installation
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Error Message: The application was unable to start correctly. Click OK to close the application
This can occur if: you have a security application preventing the Viewer from loading, such as an Anti-Virus application (you... -
Error Message: On Ctrl Message, Line 0: escape sequence too large near c:users
This means the path the setup is running from may be too long or invalid (usually the temp directory is... -
Does Locklizard software run in a FIPS enabled environment?
No, neither the Safeguard Writer nor Viewer will work if FIPS encryption is enabled. Enabling FIPS 140-2 mode on your... -
FAQ: Installing the Safeguard Viewer on iOS devices – iPhone & iPad
Instructions on how to activate licenses and open PDC documents on iOS devices: Watch this quick video Read this quick... -
FAQ: How do I uninstall Safeguard PDF Security
To completely uninstall the software on a Windows computer follow these steps: 1) Remove the keystore Use the following menu... -
FAQ: How can I silently install the Writer software?
Install and register the Writer on a single computer and then copy the C:\ProgramData\Locklizard\PDCWriter\PDCWriter.ini file for use with your installation... -
Error Message: LocklizardSafeguardViewerSetup.pkg can’t be opened because it is from an unidentified developer
This error message is displayed if you have ignored the installation instructions and have not changed your security settings to... -
FAQ: Why does my anti virus software detect that the Viewer is malicious and a security risk?
The virus alert is a false positive. Safeguard Viewer deploys system hooks during installation so that it can monitor use... -
Error Message: failed to get application data folder path – error code 5 – runtime error
Error 5 is a permissions error stating you don’t have access. You need to log on as a Windows administrator... -
Issue: When I double-click on the Mac pkg installation file, nothing happens – the program launches then disappears
This can occur for any of the following reasons: An antivirus/firewall is preventing the setup file from running. You do... -
Error: I can’t download Locklizard Safeguard Viewer after updating my iOS device (iPhone / iPad)
After updating your iOS device, you may find that you can’t download Safeguard Viewer from the App Store – when... -
Error Message: Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x5
This is an error message generated by Windows (code 0x5 is Access Denied) due to not having the appropriate Windows... -
Issue: Viewer crashes at installation time whilst checking installed license
An additional dialog will be displayed with the message ‘PDFViewer has encountered a problem and needs to close‘. This occurs... -
Issue: When I double-click on the installation file (.exe or .pkg file), it tells me the file is corrupted
This error message is displayed if you have not downloaded the complete file. Delete the partially downloaded file and re-download... -
FAQ: Installing the Viewer in a thin client or Citrix environment
Follow these steps for installing the Safeguard Viewer in a thin client or Citrix environment. NOTE: Only local profiles are... -
Error: An internal exception occurred (Address: 0x********)
This occurs if your antivirus/security software is blocking or interfering with the installation of the Viewer. During install, the Setup... -
A decompression error has occurred / Unknown decompression error when installing the Writer
While installing the Safeguard Writer you may come across an error stating that a decompression error has occurred. It may... -
Issue: After installation of the viewer, Windows file explorer keeps locking up when moving or copying files
If you are running Zone Alarm, then note that their shell extension is very likely conflicting with ours. If you... -
Error Message: Error while unpacking program, code LP5. Please report to author
This is a general Windows error message that could occur for any of the following reasons: the file has been... -
Error Message: debugger detected 304 or 604
This message is displayed if your anti-virus or anti spyware application is conflicting with our Viewer application. Disable your anti-virus... -
FAQ: Do you support RHEL 8 and can I get an installation manual for Linux?
Our installation manual is generic and details which extensions need to be running on the server and in what configuration.... -
Viewer install is blocked by Windows / group policy / user rights
When trying to install the Viewer, you may encounter a message stating the application is blocked / not approved by... -
FAQ: Mac Viewer will not install properly or run correctly once installed
If you experience problems while installing the Viewer on a Mac Computer then follow these clean installation steps to rule... -
FAQ: How can I disable the automatic update feature of the viewer?
If your users are in a “locked-down” network environment and cannot install any software on their desktops, then any attempt... -
FAQ: How do I install the viewer or Writer software from the command line without user input?
In corporate environments it may be a requirement that your IT department install applications programs and not you as the... -
FAQ: Windows Viewer or Writer will not install properly or run correctly once installed
If you experience problems while installing the Viewer or Writer on a Windows PC then follow these clean installation steps...