FAQ: Adding multiple users to a Publication
Is there a way to bulk import users to a publication? If you simply want to award all customers with...
Distributing Files
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Error message: error saving media attachment, or filename.pdc has failed to upload due to an error
This error is displayed by WordPress when uploading PDC files because WordPress only accepts uploading of certain known file types... -
FAQ: How do I stop access to old versions of documents / products?
If you update versions of your documents / products and you want to force customers to use the latest versions... -
FAQ: I plan to create a single customer account for each company that subscribes to my reports and assign multiple licenses to that account. How can I prevent companies sharing these licenses with other companies and thus sharing the documents / products?
In order to achieve this you will need to restrict access to the LockLizard Licensing server based on IP address.... -
FAQ: Can my customers distribute protected documents / products to others?
Your customers can send protected documents / products to other users but they will not be able to view them... -
FAQ: Can I export protected documents to countries outside the USA?
Export licensing of encryption/decryption engines are covered in the Wassenaar agreement (formerly Cocom) where encryption systems are classified as dual-use... -
FAQ: What software do my customers need on their computers in order to view my secured files?
They need to download and install our free Safeguard Viewer software, available here: https://www.locklizard.com/download_pdf_viewers/. The Viewer software can also be... -
FAQ: How can I check who has viewed which documents?
If you go to the Admin System > Statistics tab – scroll down – in the Latest Activity Logs section... -
Error: Protected documents sent by email are not being received
This happens because some Internet Service Providers or companies have aggressive spam filters that consider the protected document (.pdc file)... -
FAQ: We want to give prospects / customers free 30 day trials of our documents / products. Is this possible?
Yes. When you protect a document or product you can specify the date at which it expires. When a customer... -
Error: PDC and LLV files downloaded through a web link are not being loaded into the Viewer library or downloads folder
To make PDC and LLV files from a web link be handled by the Viewer rather than a mobile devices... -
FAQ: Can we sell concurrent licenses rather than locking PDC files to a specifc device?
Concurrent licensing allows the licensing of a number of copies to be simultaneously open inside an IP range (typically). What... -
FAQ: Why would I want to set customers to expire rather than documents / products?
The system is flexible so that you can actually do both. You may want customers to expire rather than documents... -
FAQ: Would it be possible to have our company name and logo in place of the LockLizard name and logo in the Viewer software?
Yes, you can customize the LockLizard Viewer and have a custom image (e.g. logo) in the upper right part of... -
FAQ: Can I tell people where to buy a license from?
Yes. When you protect a PDF file you can add an unauthorized text message to it. You might want to... -
FAQ: Can I add existing customers to future secured files or publications?
Yes. It is a simple matter of assigning the new publication, documents or products to existing customers on the administration... -
Error: Foregin characters in license email are getting corrupted
This is due to how Exchange (Outlook) or your email application handles foreign characters. By default the character code set... -
FAQ: How can I get users to open Locklizard Safeguard protected documents from the browser without having to save them to disk first?
This setting can be set manually or by running a file that changes the Windows registry settings. Changing settings in... -
FAQ: Can a publication be renamed?
Publications cannot be renamed, and once a document has been committed to a publication it cannot be moved. The only... -
FAQ: Where can I publish my secured documents or products?
You can publish your secure PDF documents to the web, on optical and other removable media etc., or send them... -
Error: I uploaded some PDC files to my web server but I cannot access them
If you have uploaded PDC files to your web server but you cannot access them then the most likely reason...